MyCozyBoots Reviews

Name: MyCozyBoots
Address: 2968 Patina Ct, Camarillo
Rating: 4.61

4.6 Rating 2,499 Reviews

91 %

of reviewers recommend MyCozyBoots

Company Reviews

Metrics

4.6

Based on 2,499 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MyCozyBoots 5 star review on 21st November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well the place seems like a nice place of business but I never received the boots I ordered and when I called they were rude and wouldn’t give me a refund luckily I pay route for protection so I was able to get a refund that way”

Helpful Report

Posted 4 months ago

“First of all, no email to acknowledge my order. Second, poor tracking. Third, payment went through 2 weeks before order received. While price was indeed competitive, customer satisfaction - for me- was poor”

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Posted 1 year ago

“I ordered a pair of boots for my daughter and then realized I got the wrong size. I have emailed and left multiple messages to see about exchanging the boots but have not had any response!”

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Posted 1 year ago

“The boots are good but the customer Service is very poor. Very poor communication. Everything is automated, seems no humans read emails or answer phone.”

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Posted 1 year ago

“Thank you so much. delivery is so fast but we received a little damage on my shoes.”

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Posted 2 years ago

“5 Stars for delivery efficiency, however 1 star for having me pay for shipping on a return of two boots, even though I requested store credit. I also feel they should offer phone Customer Service, It's frustrating not being able to speak to anyone unless It's via-email”

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Posted 2 years ago

“I recently ordered boots from this company. Unfortunately they were too small. I attempted to ask for an exchange. However, they will not allow a return until it is “approved” which took several days. In addition, I emailed them 3 times to ask if I could exchange the boots rather than just return them and never got a response. They actually did me a favor, since I will no longer use this company for anything. The return cost me an extra $25 and they made the whole thing more difficult than it needed to be. I will stick with Amazon from now on!”

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Posted 2 years ago

“Never got my order and they wouldn't refund me”

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Posted 2 years ago

Dear Eugenia, Your order has been delivered to your mailbox by the carrier, which is confirmed by the tracking number: March 22, 2021, 12:44 pm Delivered, In/At Mailbox QUINCY, MA 02169 Your item was delivered in or at the mailbox at 12:44 pm on March 22, 2021 It looks like you also attempted to initiate a claim with the package insurance and it was denied due to the fact that "it falls outside of the package protection policy guidelines."

Posted 2 years ago

“Didn’t receive my order”

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Posted 3 years ago

“Order was supposed to arrive 12/11 and still isn’t here with no update.”

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Posted 3 years ago

Hello Holly, I am really sorry your package is being delayed. All carriers are overwhelmed these days with shipping volume and, unfortunately, delays do occur. With that being said, you're always welcome to track the package using the tracking number provided or contact us via live chat or email. I see that your package arrived in TN yesterday, so I believe you should have it in the next day or so at the latest! December 17, 2020, 8:53 pm Departed USPS Regional Destination Facility MEMPHIS TN NETWORK DISTRIBUTION CENTER Your item departed our MEMPHIS TN NETWORK DISTRIBUTION CENTER destination facility on December 17, 2020 at 8:53 pm. The item is currently in transit to the destination.

Posted 3 years ago

“Boots are wonderful but had to return them since they sent size 2 when I needed an eight. Return policy very difficult and had to pay$15.00 shipping cost and was told there could be 30% restocking fee as well. Returned them 2 days ago but still have not heard anything. Very poor customer service if u ask me.”

Helpful Report

Posted 3 years ago

“After some strange confusion, USPS delivered my UGG boots. I was excited to put them on just to find that a small chunk of sheep fur is missing from the top front section on the left boot’s furry part. I love the boots otherwise, very cute. But it looks like a chunk was eaten by moth, somehow ripped out or it’s just a defect. I am bummed because it’s in the visible area on the front and it’s just a white bald spot, I keep brushing the fur around it over to cover it up. I guess it is to be expected from an outlet store? Not very happy with the purchase at all.”

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Posted 3 years ago

“Was told by my friend the boots were fake would like to kno if they were”

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Posted 3 years ago

“The shoes do not fit and I am trying to return them. I have submitted a request 3 days ago and have not heard back.”

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Posted 3 years ago

“You guys sent me the wrong size”

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Posted 4 years ago

“I have had no response for four days since requesting a refund on a pair of boots. This is why Amazon rules!”

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Posted 4 years ago

Hello Raven, Sorry but this is incorrect, you did not have to wait for 4 days. Your return request was approved within 2 days, well within our return request review time.

Posted 4 years ago

“Paid $50+ for overnight shipping came 4 days later”

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Posted 4 years ago

“Ordered a pair of boots for a Christmas gift. They did not go onto recipient’s foot even though they were the correct size. I do not live near the recipient so it took me a week to get them back from her to return but due to the 2 week return window I was unable to replace the gift. Would not shop here again.”

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Posted 4 years ago

“Damaged!!! No phone number to call to send back. Over 7 emails to them for info to return. Have messaged them directly from their contact us. No response. Out $170. Do not buy from them!!”

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Posted 4 years ago

Tod, your return request was approved well within our return approval period of 2 days (request opened on Nov 6, processed at 9AM on Nov 8). The return reason you indicated is that you do not like the boots. The boots are supposed to have a distressed look, that's the style and is clearly visible in the product images. We are waiting to receive your item back for a refund.

Posted 4 years ago

“Paid extra for next day shipping via UPS. Didn’t get sent out overnight. Tried contacting customer service multiple times via email and also on Facebook page. Never received a response. Customer service was very poor.”

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Posted 4 years ago

MyCozyBoots is rated 4.6 based on 2,499 reviews