MyCozyBoots Reviews

Name: MyCozyBoots
Address: 2968 Patina Ct, Camarillo
Rating: 4.57

4.6 Rating 2,811 Reviews

90 %

of reviewers recommend MyCozyBoots

Company Reviews

Metrics

4.6

Based on 2,811 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MyCozyBoots 5 star review on 14th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to pay 20 dollars to return a pair that did not fit. I will never ever shop with this company again. All of my friendsare stopping shopping here too. That return policy is awful and unfair. You lost my business plus 500,000 of my followers on social media.”

Helpful Report

Posted 1 month ago

We’re sorry to hear you were unhappy with your experience. Our return shipping fee is clearly outlined in our return policy and is standard for customer-initiated returns, including size-related returns. We encourage all customers to review sizing and policies prior to purchase. We appreciate the feedback and wish you the best.

Posted 3 weeks ago

“Don’t do business with these people. I am in the process of returning a pair of UGGs that were a different color from what is shown on the website. The shoes looked like a knock off.(I was replacing ones that I have so I know what they should look like.) I started this process within two days of receipt of the shoes. They are charging me $32 to return them. Just hoping that I actually get the balance credited back to my charge card. Read the reviews from the Better Business Bureau. I wish I had.”

Helpful Report

Posted 1 month ago

All items we sell are 100% authentic. We do not sell knockoffs. The return shipping fee is a flat $20, as clearly stated in our return policy — we do not charge $32. Color variations can occur due to lighting and screen differences and do not indicate a different or counterfeit product. Refunds are issued once returns are received and inspected, in accordance with our policy.

Posted 3 weeks ago

“Ups delivered boots to wrong address. Never got them!”

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Posted 1 month ago

“Two different size boots were sent Waiting for someone to return my call”

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Posted 1 month ago

“Very uncofortable size not matching poor quality huge dissapointments”

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Posted 3 months ago

“I haven’t received anything and ups said that I should have showed up already but they haven’t even received it for your company 😑 and yet I emailed and get a review response….”

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Posted 3 months ago

“Costumer service is horrible No one in the office to take my calls I been calling for 2 hours straight not one pick up”

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Posted 9 months ago

“I had a very disappointing experience with this website. When placing my order for a pair of boots, I accidentally entered the wrong zip code. As a result, the package was automatically returned to the sender. They issued a refund but did not refund the full amount—I paid $189 and only received $139 back. While I understand the mistake was mine, charging a $40 shipping fee seems excessive. When I reached out for clarification, their responses were minimal and unhelpful, with little to no customer accommodation. Poor customer service and unfair refund practices—I would not recommend shopping here.”

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Posted 10 months ago

“My boot had a tear in it and trying to contact someone for an exchange is extremely difficult and exhausting!”

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Posted 10 months ago

“Customer service will not return my phone calls or emails recently. Initial email was responded to but follow up messages are ignored. I had a package that was lost by UPS and a claim has been sent but I have not been refunded my money. It’s been almost 2 months!”

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Posted 10 months ago

“The cuffs are too tight. The return widow of this seller is only two weeks. I want to return the shoes but I realized I received the shoes 16 days ago. The shoes cost $199. However, The shipment is not free. I paid $10 for the shipment and $7.5 for road protection.”

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Posted 11 months ago

“I am so upset I have contacted my cozy boots and requested a return at day 15 and I have not heard anything back from the company. I would not buy anything from this site and will hit up social media.”

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Posted 11 months ago

“I placed an order weeks ago. It was shipped but has yet to be delivered. I have reached out twice to get an updated or have someone contact me with no response. So they have my money but I have no boots. Really disappointing. Think twice before purchasing.”

Helpful Report

Posted 11 months ago

“I am very unhappy with your company. I ordered $160 UGH shoes and you sent me 2 different size shoes. One size 8 and one size 9. And now your charging me a $20 shipping fee to send it back to you? That is ridiculous. -Andrea Atkins”

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Posted 11 months ago

“They sold me counterfeit Uggs, material was extremely poor. They gave me a hard time for the return and kept the $20 for sipping them back. Also customer service is extremely rude. Don’t shop here.”

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Posted 11 months ago

“Terrible customer service. Would not return phone calls. AND You have to pay a Restocking fee for exchanges plus you have to pay for shipping it back. Will never use them again!”

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Posted 11 months ago

“Does not fit me & I can’t get a response on emails or calls to return”

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Posted 11 months ago

“I placed an order on January 9, 2025 and paid for expedited shipping. Today is January 14, I have not received my order nor can I get in touch with ANYONE here! My tracking info shows my shipment was CANCELLED yet I have sent 7 emails and NO ONE will respond to me! I have filed a FRAUD claim on this company!”

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Posted 1 year ago

“Terrible experience !!!!crooked they asked me for 99 euros to get my boots cleared from ups although I already paid for 75 euros delivery into France This is misleading the customers without taking responsibility for it”

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Posted 1 year ago

“They gave 2 left feet for my sons Ugg boots for Christmas”

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Posted 1 year ago

MyCozyBoots is rated 4.6 based on 2,811 reviews