MyCozyBoots Reviews

Name: MyCozyBoots
Address: 2968 Patina Ct, Camarillo
Rating: 4.57

4.6 Rating 2,807 Reviews

90 %

of reviewers recommend MyCozyBoots

Company Reviews

Metrics

4.6

Based on 2,807 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MyCozyBoots 5 star review on 14th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my boots and the stitching is defective and very poor quality. I reached out to customer service and they were rude and little to no help at all. I sent them multiple photos of the defective stitching, parts where the inner lining is sticking out through the stitching to the outside. They tell me it’s not defective and this is just “buyers remorse”. I do want these boots but not in this poor quality. If they are the authentic Uggs they claim they are then why has the quality dropped so much! I have owned many pairs of Ugg boots in my life and I continue to buy them because I love them and their solid quality. I believe this company sets you up for failure, stating that you must pay your own shipping to send them back. They charge $30 for “additional fees” they may incur and you will only get a refund “if they find them to be damaged or defective”. In other words for one reason or another not only will you not get your money back but it’s gonna cost you even more to return them. I bet this review never makes it on their site either!”

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Posted 2 years ago

“I need a refund. wrong size Size 11 not 7”

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Posted 2 years ago

“I received the UGG Tasman shoes, which I paid a premium for, and was so disappointed to see the stitching missing from part of the shoe. I tried to utilize the return request link - which does not work, error code. I emailed several times - no response. Finally, I resorted to filing a PayPal claim to get my money back. In the end, I’m getting my money back eventually but I had to pay 30.00 to return the defective shoes they had sent me. I do not get the product and I had to pay for the return shipping on their mistake. Seriously, makes no sense!!! I still haven’t heard from them to date, ridiculous. If on the fence whether to trust this site or not, DONT!!!!!!”

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Posted 2 years ago

“Absolutely hideous experience. Took £200 of me, returning the boots and now left with nothing..... customer service appalling. They even denied knowing me as a customer.”

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Posted 2 years ago

“Boots were beautiful, just a tad too small. Will return for larger size.”

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Posted 2 years ago

“Never received my $150.00 order. Tried calling and getting in touch with customer service via email and chat. MyCozyBoots provided zero help or customer service.”

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Posted 2 years ago

“I purchased a new boot with box and received a used boot with box and a new boot price. They will not answer my complaint, dont answer the phone so I will never shop with them again. I order the boot and it is real but used with dirty worn sole- no smell. I need a price adjustment for being sent a use d boot and I want to worn others that you might not get items as described.”

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Posted 2 years ago

“Scam. Never shipped.”

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Posted 2 years ago

“Waiting for my refund since 4-6-23.”

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Posted 2 years ago

“Returning is a nightmare. I ordered boots, they were too big. Returned right away and 3 weeks out I’m still waiting on the refund. Not to mention they charge a big restocking fee. I would not purchase again unless they change their return policies. Too much competition out there to have such a poor return system.”

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Posted 2 years ago

“Boots don’t fit. A size 8 is like a size 6. No customer service at all! No one responds!”

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Posted 2 years ago

“I've sent my items back and no communication.”

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Posted 2 years ago

“Worst service ever. Shoes were bad quality. Also waste to return since you have to pay return shipping. Never again!”

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Posted 2 years ago

“Look at the BBB site. There are quite a few complaints about fake Uggs, as mine were. They sell some real UGGS but you are taking your chances. The owner was rude and refused to offer a full refund until I filed a complaint with EBay.”

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Posted 2 years ago

“I never received my boots so, I can't comment of the quality. What I can comment on is the my refund I did not receive in full due to a delivery mishap on the part of the carrier service my cozy boots used. I really wanted those boots.”

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Posted 2 years ago

“I was sent the wrong color and never received my refund !”

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Posted 2 years ago

“I’m waiting for you guys to contact me about my redound I returned the Uggs and did all the right steps and now you guys just ghosted me”

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Posted 2 years ago

“These are not authentic boots I purchased uggs .these are knock offs please do not purchase from this site . They probably are made in China”

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Posted 2 years ago

“I bought UGG bed slippers, they were too small. I tried to send them back & they wouldn’t except them. I also called them & left several messages they never returned my calls. VERY POOR CUSTOMER SERVICE, PLUS I RECOMMEND YOU NEVER PURCHASE ANYTHING FROM THIS COMPANY.”

MyCozyBoots 1 star review on 12th February 2023

Helpful Report

Posted 2 years ago

Your review is a LIE. Your email was answered the next day. You never initiated a return request.

Posted 2 years ago

“They sent the wrong item, I’m still waiting for information about the refund”

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Posted 2 years ago

MyCozyBoots is rated 4.6 based on 2,807 reviews