MyCozyBoots Reviews

Name: MyCozyBoots
Address: 2968 Patina Ct, Camarillo
Rating: 4.57

4.6 Rating 2,736 Reviews

90 %

of reviewers recommend MyCozyBoots

Company Reviews

Metrics

4.6

Based on 2,736 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MyCozyBoots 5 star review on 14th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ugg boots were not real, having trouble getting a refund. Don’t shop here!!!”

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Posted 5 months ago

“I never recieved my order Not even a valid tracking number”

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Posted 5 months ago

“I tried to cancel this order 30 min after making it. Reached out 4 times but the only response I got was “sorry, it’s going to ship soon”. Anyway, I was charged but never received the order. Which I placed 3 weeks ago.”

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Posted 5 months ago

“Trying to return boots given as a Christmas Present. Can not do through the website. I have emailed, chatted, and called twice (on hold, but no response). Not getting anywhere. Their return policy states 14 days except Holiday purchases. Website does not honor this policy and link sent to me from their email response does not work. Very frustrating.”

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Posted 5 months ago

“Fake UGGs can’t get anyone to respond for a refund, was anyone out there ever able to get a refund?”

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Posted 5 months ago

“My boots arrived and the quality and packaging is terrible. They look fake. Trying to get in touch with someone is impossible. Not paying $20 to return boots that are faulty and poor quality.”

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Posted 6 months ago

“Very dissatisfied with customer service.purchased my wife her favorite Ugg slippers in the same size. When she received them the slippers were a size too small. In order to exchange we were required to pay $20 for a return label. Boots were probably fake go elsewhere and avoid this company.”

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Posted 6 months ago

“I am very unhappy with the size 5 boots that you sent me. I wear a. Size 11 Please refund my order”

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Posted 6 months ago

“Me cobraron no solo el impuesto de California, cobran el impuesto del Condado de Orange y el de Ventura sumando, además cobran, por envío seguro y todo eso no lo ponen de anticipación antes de que aceptes el pago lo pusieron ya que lo pague. Cancele la orden y se quedaron con $21.00 dólares. Esto es un robo”

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Posted 6 months ago

“The boots pictured are not! What I received! You sent cheap trash! I want to return them. They can not be worn . They have no! Support. Disappointed in California”

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Posted 6 months ago

“Emailed and called to exchange and no one called me back”

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Posted 6 months ago

“I had a horrible experince with this place. I would never ever purchase anything from them. I had bought my boots a few months ago and never tried them on. I went to put them on and the whole boot ripped down the seam. When I looked closer the seam was glued on not sewed on. These are fake!! I was so disappointed. I waited a very long time to purchase a pair of Uggs and this was my experience? I wrote to them and they were downright rude and said they wouldn't help me even thought the boots were still in the box and brand new. Told me to take them to a shoe repair shop. I couldn't believe it! The worst customer service I have ever encountered in my entire life. The boots are for sure fakes! You can just tell. I'm so disappointed to have spent my money this way! I'm reporting them to the better business bureau.”

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Posted 7 months ago

“I need to return my order. No invoice or order Number in box. Please send return label”

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Posted 8 months ago

“Have not received my boots”

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Posted 8 months ago

“I am still waiting for my item. Can’t make a comment yet.why is it taking so long”

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Posted 9 months ago

“Received my first pair with a rip and communication is extremely slow to get that fixed. Still have not gotten an answer to my last email to them. This is a birthday gift but there seems to be no urgency to fix the problem.”

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Posted 1 year ago

“I have contacted the company over my Ugg boots and have not received a refund or correspondence from them. I paid over $200 for a pair of boots that I can wear, Beware, Linda”

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Posted 1 year ago

“The first pair I ordered were great so I ordered a second pair which after wearing 3 times are now a full size to big on the left foot. The innersole is not thick at all and there was very little sheepskin on the dies as well. My first pair were very thick and cozy, that’s why we buy Uggs, right?”

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Posted 1 year ago

“You sent me black boots instead of beige boots dude”

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Posted 1 year ago

“I ordered Ugg classic minus. They came with the box that the label was half ripped, the bottom of one boot was cut and the inside tags were marked with red marker. After examination with other uggs, the cards were completely different and therefore they are fake. DO NOT BUY ANYTHING. They did not email me back about this matter .”

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Posted 1 year ago

MyCozyBoots is rated 4.6 based on 2,736 reviews