MyCozyBoots Reviews

Name: MyCozyBoots
Address: 2968 Patina Ct, Camarillo
Rating: 4.61

4.6 Rating 2,502 Reviews

91 %

of reviewers recommend MyCozyBoots

Company Reviews

Metrics

4.6

Based on 2,502 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MyCozyBoots 5 star review on 21st November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I need a refund. wrong size Size 11 not 7”

Helpful Report

Posted 8 months ago

“I received the UGG Tasman shoes, which I paid a premium for, and was so disappointed to see the stitching missing from part of the shoe. I tried to utilize the return request link - which does not work, error code. I emailed several times - no response. Finally, I resorted to filing a PayPal claim to get my money back. In the end, I’m getting my money back eventually but I had to pay 30.00 to return the defective shoes they had sent me. I do not get the product and I had to pay for the return shipping on their mistake. Seriously, makes no sense!!! I still haven’t heard from them to date, ridiculous. If on the fence whether to trust this site or not, DONT!!!!!!”

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Posted 8 months ago

“Absolutely hideous experience. Took £200 of me, returning the boots and now left with nothing..... customer service appalling. They even denied knowing me as a customer.”

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Posted 11 months ago

“Boots were beautiful, just a tad too small. Will return for larger size.”

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Posted 1 year ago

“Never received my $150.00 order. Tried calling and getting in touch with customer service via email and chat. MyCozyBoots provided zero help or customer service.”

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Posted 1 year ago

“I purchased a new boot with box and received a used boot with box and a new boot price. They will not answer my complaint, dont answer the phone so I will never shop with them again. I order the boot and it is real but used with dirty worn sole- no smell. I need a price adjustment for being sent a use d boot and I want to worn others that you might not get items as described.”

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Posted 1 year ago

“Scam. Never shipped.”

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Posted 1 year ago

“Waiting for my refund since 4-6-23.”

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Posted 1 year ago

“Returning is a nightmare. I ordered boots, they were too big. Returned right away and 3 weeks out I’m still waiting on the refund. Not to mention they charge a big restocking fee. I would not purchase again unless they change their return policies. Too much competition out there to have such a poor return system.”

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Posted 1 year ago

“Boots don’t fit. A size 8 is like a size 6. No customer service at all! No one responds!”

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Posted 1 year ago

“I've sent my items back and no communication.”

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Posted 1 year ago

“Worst service ever. Shoes were bad quality. Also waste to return since you have to pay return shipping. Never again!”

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Posted 1 year ago

“Look at the BBB site. There are quite a few complaints about fake Uggs, as mine were. They sell some real UGGS but you are taking your chances. The owner was rude and refused to offer a full refund until I filed a complaint with EBay.”

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Posted 1 year ago

“I never received my boots so, I can't comment of the quality. What I can comment on is the my refund I did not receive in full due to a delivery mishap on the part of the carrier service my cozy boots used. I really wanted those boots.”

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Posted 1 year ago

“I was sent the wrong color and never received my refund !”

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Posted 1 year ago

“I’m waiting for you guys to contact me about my redound I returned the Uggs and did all the right steps and now you guys just ghosted me”

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Posted 1 year ago

“These are not authentic boots I purchased uggs .these are knock offs please do not purchase from this site . They probably are made in China”

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Posted 1 year ago

“I bought UGG bed slippers, they were too small. I tried to send them back & they wouldn’t except them. I also called them & left several messages they never returned my calls. VERY POOR CUSTOMER SERVICE, PLUS I RECOMMEND YOU NEVER PURCHASE ANYTHING FROM THIS COMPANY.”

MyCozyBoots 1 star review on 12th February 2023

Helpful Report

Posted 1 year ago

Your review is a LIE. Your email was answered the next day. You never initiated a return request.

Posted 1 year ago

“They sent the wrong item, I’m still waiting for information about the refund”

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Posted 1 year ago

“These definitely are not true uggs. The box is off The shoes are labeled a 10 I can’t even get my foot in them and I’m true size 10 in Ugg and I have these same shoe in different colors same size. I just wished I looked at the return policy before I bought them because now I’m stuck with fake uggs. Should’ve known the sale was to good to be true. Buyer beware”

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Posted 1 year ago

MyCozyBoots is rated 4.6 based on 2,502 reviews