MyCozyBoots Reviews

Name: MyCozyBoots
Address: 2968 Patina Ct, Camarillo
Rating: 4.57

4.6 Rating 2,807 Reviews

90 %

of reviewers recommend MyCozyBoots

Company Reviews

Metrics

4.6

Based on 2,807 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MyCozyBoots 5 star review on 14th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These definitely are not true uggs. The box is off The shoes are labeled a 10 I can’t even get my foot in them and I’m true size 10 in Ugg and I have these same shoe in different colors same size. I just wished I looked at the return policy before I bought them because now I’m stuck with fake uggs. Should’ve known the sale was to good to be true. Buyer beware”

Helpful Report

Posted 2 years ago

“Zero you take my money you send me a wrong Item I m keep calling you never answer the phone”

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Posted 2 years ago

“Ordered size 10 for Xmas gift you shipped kids size 6 sent back for refund”

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Posted 2 years ago

“Very disappointed placing an order with this company. I had to pay $20.99 to return boots that did not fit. What a racket. I will never order anything from this company again.”

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Posted 2 years ago

“The she’s we purchased had a tear in them.”

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Posted 2 years ago

“Not worth it fake item”

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Posted 2 years ago

“I needed to return due to the wrong size. After waiting quite some time for them to get back to me, I was refused, and their customer service was very rude. I would highly not recommend shopping My Cozy Boots.”

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Posted 2 years ago

“Fake Boots, Liars and worst customer service. Please stay away or you will regret”

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Posted 2 years ago

“Terrible return policy. 14 days for a christmas gift? Seriously? Stick with zappos, ugg website or amazon. Will never buy from a no-name retailer like this again!”

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Posted 2 years ago

“I have tried to contact anyone within the company to exchange sizes. I have not been able to get through to anyone. Very disappointed with this company.”

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Posted 2 years ago

“We are daily wearers of Ugg boots for many years. The boots were purchased in November, opened at Christmas and worn inside our home over the last 3 days. The quality is noticeably inferior to our many existing pair, thinner in lining and outer layer, showing signs of visible wear. Requesting a return, MyCozyBoots declined stating their return policy is 14 days (of purchase) and unused. We are suspect of the boots from this vendor and recommend purchasing elsewhere.”

Helpful Report

Posted 2 years ago

“I placed an order for the holidays which I received on November 30th. The size was too large and the company wouldn't let me exchange it. I can't believe they wouldn't extend the exchange policy during the holidays. I won't do business with them again!”

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Posted 2 years ago

“I never leave reviews, but buyer beware!!!! The UGG mini II boots I ordered were already separating at the seam upon delivery. I returned them and requested my $18.50 shipping charge be reimbursed. I was replied to with a snarky e-mail that the boots were not faulty as I had “alleged” and that return shipping charges for “buyer remorse” is buyer’s responsibility. I couldn’t believe how condescending this e-mail was. I did not have buyers remorse at all. I wanted those boots; but I wanted a pair that wasn’t already separating at the seam. I actually had to search everywhere to find another pair that I ended up paying a higher price for. Plus the sunk cost of the return shipping to this horrible business. Their customer service is terrible. Don’t buy from this company!”

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Posted 3 years ago

“The canceled my shipping information right away but my order was never canceled and they won’t reply to your email.”

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Posted 3 years ago

“Boots are fake. No customer service. No replies to emails.”

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Posted 3 years ago

“The order was supposedly delivered but we never received it and the person that they were given to doesn’t even exist. We’ve tried calling and texting and emailing My Cozy Boots for days to discuss a refund since I bought package protection and can’t get in touch with them at all. The boots were a gift for my granddaughter and I can’t afford to by another pair. Learned a lesson - read all reviews before ordering. If I had done that I wouldn’t have ordered them in the first place.”

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Posted 3 years ago

“I order a size 9 and y’all sent me a size 8. When I reported it your company didn’t apologize or offer me a discount. You just responded with a return ticket. It’s terrible that you don’t even care about your customers. It was my daughter’s big ticket gift for her bday and she cried because they were the wrong size. I WILL NEVER ORDER FROM YOUR COMPANY AGAIN!”

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Posted 3 years ago

“I didn’t get my boots”

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Posted 3 years ago

“Are you kidding me! Wow you sold me counterfeit Uggs and you ask me fir a review? Ok well beware all buyers of the fact you most likely are buying counterfeit Uggs I personally reported this website to fbi fraud unit the Ventura county Ty district attorney office and the Camarillo CA scam hotline so hope this helps before anyone hear gets scammed Merry Christmas ! Also purchased package protection couple hours before delivery mycozyboots.com cancelled it without my consent I only found out when I saw it was refunded what I paid for package protection and then when I told them boots were counterfeit they lied I mentioned bbb they said they’re scammers they’re scammers that unbelievable honestly it is”

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Posted 3 years ago

“The boots came dirty. Sent back and paid for the shipping. Contacted customer service to get reimbursement and never heard back from them. Do not recommend that seller.”

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Posted 3 years ago

MyCozyBoots is rated 4.6 based on 2,807 reviews