MyCozyBoots Reviews

Name: MyCozyBoots
Address: 2968 Patina Ct, Camarillo
Rating: 4.57

4.6 Rating 2,736 Reviews

90 %

of reviewers recommend MyCozyBoots

Company Reviews

Metrics

4.6

Based on 2,736 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MyCozyBoots 5 star review on 14th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I receive the package and opened immediately to find defective/damaged boots. I sent an email right away and followed what was told me to do for the return label, it has been 5 days and no return label. It was clear on the picture sent that I received something defective or damaged... I check every day and the site said under review... what's to review? I received a boot with a missing part and I asked to exchange it...”

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Posted 3 years ago

“Poor customer service, and selling possible fakes.”

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Posted 4 years ago

“I never received my boots and can’t get ahold of anyone in customer service”

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Posted 4 years ago

Hello Christine, I have carefully reviewed the communications between you and our company. First of all, I do want to confirm that, according to tracking #, the package was delivered to your mailbox on May 14 at 3:28 PM. Also, our customer service department sent you multiple emails confirming delivery and even provided a copy of the shipping label attached to your package to confirm the delivery address.

Posted 4 years ago

“Customer service is the worst. I am trying to return something and no one has responded”

MyCozyBoots 1 star review on 27th April 2021

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Posted 4 years ago

Dear Carol, Your review is misleading and untrue. We have 1) accepted your return request 2) responded to the emails you sent with instructions on how to retrieve return information. Specifically, we said that an email was sent to you AND you can always find return details in the RMA request you opened. The fact that you find it hard to locate an email or log back into the request you opened is not something we should be blamed for.

Posted 4 years ago

“Great customer service during ordering process. The initial boot I wanted was sold out so they sent me a different pair that I approved. Received them in a timely fashion. My boots were too small and my return was approved by the company so I sent them back and follow the directions given. Waiting on a refund and company has gone radio silent on me (it’s been over a month). Pretty frustrating!”

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Posted 4 years ago

“This company will rip you off they have no good faith in returns. They make it close to impossible and charge “restocking fees”. They sell fake copies and the make you pay for return shipping if you can even get a return processed. DO NOT BUY HERE”

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Posted 4 years ago

“I didnt receive the right color nor was there and invoice so i could exchange for the color id like”

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Posted 4 years ago

Hello Michele, Sorry, I was unable to find any emails or messages from you, so I am unable to look into the problem. I see you ordered 2 pairs of boots, please email us at help@mcozyboots.com with the details of the issue you're experiencing. Thank you.

Posted 4 years ago

“Very Poor customer service!! I'm having to submit a resolution of dispute with PayPal in order for MyCozyBoots to approve a return authorization for a peach pair of Ugg Amie boots purchase on 2-11-21. By their admission delivery confirmation on 2-17-21, which puts me clearly inside of the 14-day return policy that they have and they want to charge a 30% restocking fee which is breaking their own policies. I attempted to return the Ugg Amie boots on 3-2-21. I was trying to do an exchange for the Ugg rose gold with the hassle I was having on the website, however I ended up just purchasing the Uggs and attempting to return a pair on 3-2-21 (17181920 21 22 23 24 25 26 27 28 1st 2nd) additionally my claim is the shoes were delivered on the 2-25-21. I sent a lot of emails too help at my cozyboots.com and I emailed the person directly through PayPal.And, and still I haven't received a return authorization. You cannot call and talk with anyone, the online chat is a supreme joke and apparently when dealing with PayPal there's a 3-day waiting response and that has been the most followed procedure by Mycozy boots. What I would say to someone who is interested in purchasing boots from mycozyboots.com is to first read the policies, understand the policies, make sure you know your size because I'm telling you it is an extreme hassle to return with most th incompetent customer service that I have ever experienced. So Buyer Beware”

MyCozyBoots 1 star review on 13th March 2021

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Posted 4 years ago

“RETURNS/EXCHANGES NOT HONORED. I’m very disappointed in customer service. I have an email exchange assuring me that it was fine to send the boots back with a request for exchange. I did that two months ago. After several weeks of no boots and no updates, I tried the live chat option. No response. Then I sent a sent a follow up email to see where we were in the process. I have now emailed several times, always including the email thread so you can read the full story. Zero response. No boots. No email. No request of further info. Zip. Nada. Nothing. I’m extremely frustrated and bummed - had hoped to be a repeat customer... The boots were great, just a size too small (which is weird, because I have other Uggs in size 8 that fit fine... but oh well) I’ve looked everywhere for a phone number for y’all but can find none.”

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Posted 4 years ago

“Sorry to say, but the right boot is wider than the left one. Not only can I feel the difference but I can even visually see that the right is bigger than the left when put next to each other. I emailed them but have gotten no response. Tried to find a phone number, but can't seem to get one. I did read the reviews from other customers but I thought I'd give it a shot. This is my first order with them. Everyone deserves a shot, and this was theirs. I won't buy from them again.”

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Posted 4 years ago

“Site claims in many places that shipping in the USA is FREE. I just argued with this company who says that statement is not true. If untrue, why would you advertise that? This is straight up misleading and illegal business practice. I am most definitely filing multiple complaints everywhere I can.”

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Posted 4 years ago

Hello Amanda, We're sorry about your experience. Our shipping policy clearly states that shipping is free on orders $50+: https://mcozyboots.com/pages/shipping

Posted 4 years ago

“Boot was ripped as well as the box torn apart.”

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Posted 4 years ago

“I wouldn't suggest ordering from here. This is just my personal opinion because there is no one to help you and the "live" chat is unanswered. I would rather just order straight from the ugg store, that way someone can help with things like returns.”

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Posted 4 years ago

“I asked them to resubmit my return approval with instructions, after she told me it was approved yesterday. I checked my spam and there is no automated email anywhere. I can't return the boots without instructions. I asked her to resubmit the automated email and she just never responded. This website is the worst return experience I've ever dealt with. Thank God for paypal. Also, on the actual website page there is no information about the return request. I feel they are being deceptive.”

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Posted 4 years ago

“Buyer beware...they have a very strict return policy that only provides a day or two to request a refund. They say that you need to make a request within 14 days of purchase. Well, it took +10 days to receive the boots. I emailed them several times and no reply. Will make a formal complaint to the BBB. Terrible customer service. Still no communication. I filed a refund request days ago and still no correspondence.”

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Posted 4 years ago

Hello Janet, Your review is misleading for other customers. Please refer to our Returns policy to better understand the terms. - You are allowed 14 days to REQUEST a return from the date of delivery. Transit time is absolutely irrelevant here. - After your request is approved (which can take up to 3 days), you are allowed ANOTHER 5 days to ship the return back. We're not limiting anyone to "a day or two", and provide a generous window to return the products. You're in your right to file complaints, but we do recommend familiarizing yourself with the returns policy before complaining.

Posted 4 years ago

“I got the wrong boots and wrong size. I am still waiting for information to return them.”

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Posted 4 years ago

“Customer service is the worst I have ever dealt with. Questions are answered with questions. It takes forever to get a return email. I've never dealt with a company that does not have a phone number to call. I asked if they had arrived back and instead of just saying yes I was asked if I had the return confirmation. So I looked it up and it said they arrived on the 14th. I asked how long the refund would take and I still have not received a response. That was on Monday it is now Wednesday and I still haven't received a response. I will not need your coupon. I will not be doing business with you all in the future. Very disappointed”

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Posted 4 years ago

“Making an exchange is next to impossible. $60 to return shipping. Tight deadlines and no stock to exchange for.”

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Posted 4 years ago

“Boots came damaged and no refund was offered.”

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Posted 4 years ago

“I bought UGG boots on Dec 19 and my order has still not arrived and I’ve sent several emails requesting a refund or status and have only received one update that the package was delayed and a lost claim was filed. I will never order from them again.”

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Posted 4 years ago

MyCozyBoots is rated 4.6 based on 2,736 reviews