MyCozyBoots Reviews

Name: MyCozyBoots
Address: 2968 Patina Ct, Camarillo
Rating: 4.57

4.6 Rating 2,834 Reviews

89 %

of reviewers recommend MyCozyBoots

Company Reviews

Metrics

4.6

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

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MyCozyBoots 5 star review on 14th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think your selling fake stuff! The mittens I bought are not UGH quality nor are they as warm as my authentic Ugg gloves 🤷‍♀️But based on other reviews I just don’t have the time to try to refund!”

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Posted 4 years ago

“The product they shipped me did not resemble the product I ordered. Was supposed to be new with tags, there were no tags. Was supposed to be an UGG DUFFIELD but I have no idea what it was. Probably not an authentic ugg. I did receive a refund but they did not return my $17 return shipping cost even though the return was their fault.”

Helpful Report

Posted 4 years ago

“I ordered what was supposed to be an UGG Duffield Robe, new with tags. The item that arrived had no tags, was not a DUFFIELD and probably not any real UGG product since I can’t find one like it anywhere. I took pictures of the ad from my purchase and of the item I received. I paid $17.90 to send this misrepresented product back and the company refuses to refund me the return shipping. A few days after they authorized the return they decided to send me a prepaid shipping label but that was AFTER I had already sent it back. I will be filing further complaints if they do not refund my out of pocket cost!”

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Posted 4 years ago

“Bought boots and requested a refund within the time frame required and was given 10 days to return for refund. I got Covid and could not get out to a UPS store to return them. I asked for an exception to allow me to still return for a refund as there was nothing else I wanted to purchase and I received rude emails saying that "I had more than enough time to return them". Cost me $35 additional dollars to return them UPS and now I have a credit that I will never use. Will never buy anything from this company again!!”

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Posted 4 years ago

“Received two right boots. These were a Xmas gift. You can return my money or correct this problem. Upset”

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Posted 4 years ago

“Ordered Christmas gift and received the wrong color slippers 10 days before Christmas. I contacted customer service who said I needed to go to returns portal and send the item back and a replacement will arrive as soon as possible. I explained the situation and was even going to pay for the correct pair only to find that it was out of stock. So they sent me the wrong item because the one ordered was out of stock. Instead of notifying me they sent me the wrong item in hopes that i would keep it and pay for it rather than lose the business! Attached is the rude response the customer service responded to me with. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! Every other company having issues has been so great bending over backwards to help customers. Clearly they do not need the business. They have mastered taking advantage of customers during the holidays!”

Helpful Report

Posted 4 years ago

Hello, and I am sorry if you find our response rude. As far as I can see, our customer support agent is apologizing and offering you a prepaid label to return the incorrectly received product. I do believe it is also very much worth noting that you did not include the entire correspondence. Our agent asked you to open a return request so we can provide a return label and as soon as the return is on the way, you will be shipped a replacement in the correct color. Instead, you've started making unreasonable demands to ship you the correct color right away and expedite shipping - all WITHOUT you shipping the wrong product back "until after Christmas". I am sorry, but we are not a charity and not sending goods for free, even if we made a mistake and did our best to correct it. So please, if leaving us a negative review for others to see, do take your time and honesty to tell the full story.

Posted 4 years ago

“Wrong boots came no return packing information included”

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Posted 4 years ago

Hello Michelle, We offer self-service returns, and a request can be initiated from every page of our website through the digital RETURNS CENTER.

Posted 4 years ago

“Color was off, I had to pay $22 to return them. Horrible!”

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Posted 4 years ago

Hello Ann, You have received the boots in the color you ordered. I am sorry you did not like it. We offer easy self-service returns, but, unfortunately, according to our Returns Policy, we do not cover return shipping costs.

Posted 4 years ago

“My boots never came, and it’s been an issue getting it resolved.”

Helpful Report

Posted 4 years ago

Hello Brooke, As per our conversation and tracking information, your package has been delivered to your doorsteps. We have also advised you that your order comes with insurance that covers lost and stolen packages. I see you already initiated a claim with the insurance company and it's being currently reviewed.

Posted 4 years ago

“Tried to contact the company several times via chat and email. Never got a response. Filled out the review they guaranteed an instant $10 off, never got that either. Again, contacted them, guess what, no response. That was a real surprise!,!? You can not reach them by phone, another surprise. Bottom line, shop elsewhere. They have a lot of bad reviews and don’t care.”

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Posted 4 years ago

“Fast delivery and exceptional condition”

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Posted 4 years ago

“I receive the package and opened immediately to find defective/damaged boots. I sent an email right away and followed what was told me to do for the return label, it has been 5 days and no return label. It was clear on the picture sent that I received something defective or damaged... I check every day and the site said under review... what's to review? I received a boot with a missing part and I asked to exchange it...”

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Posted 4 years ago

“Poor customer service, and selling possible fakes.”

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Posted 4 years ago

“I never received my boots and can’t get ahold of anyone in customer service”

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Posted 4 years ago

Hello Christine, I have carefully reviewed the communications between you and our company. First of all, I do want to confirm that, according to tracking #, the package was delivered to your mailbox on May 14 at 3:28 PM. Also, our customer service department sent you multiple emails confirming delivery and even provided a copy of the shipping label attached to your package to confirm the delivery address.

Posted 4 years ago

“Customer service is the worst. I am trying to return something and no one has responded”

MyCozyBoots 1 star review on 27th April 2021

Helpful Report

Posted 4 years ago

Dear Carol, Your review is misleading and untrue. We have 1) accepted your return request 2) responded to the emails you sent with instructions on how to retrieve return information. Specifically, we said that an email was sent to you AND you can always find return details in the RMA request you opened. The fact that you find it hard to locate an email or log back into the request you opened is not something we should be blamed for.

Posted 4 years ago

“Great customer service during ordering process. The initial boot I wanted was sold out so they sent me a different pair that I approved. Received them in a timely fashion. My boots were too small and my return was approved by the company so I sent them back and follow the directions given. Waiting on a refund and company has gone radio silent on me (it’s been over a month). Pretty frustrating!”

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Posted 4 years ago

“This company will rip you off they have no good faith in returns. They make it close to impossible and charge “restocking fees”. They sell fake copies and the make you pay for return shipping if you can even get a return processed. DO NOT BUY HERE”

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Posted 5 years ago

“I didnt receive the right color nor was there and invoice so i could exchange for the color id like”

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Posted 5 years ago

Hello Michele, Sorry, I was unable to find any emails or messages from you, so I am unable to look into the problem. I see you ordered 2 pairs of boots, please email us at help@mcozyboots.com with the details of the issue you're experiencing. Thank you.

Posted 4 years ago

“Very Poor customer service!! I'm having to submit a resolution of dispute with PayPal in order for MyCozyBoots to approve a return authorization for a peach pair of Ugg Amie boots purchase on 2-11-21. By their admission delivery confirmation on 2-17-21, which puts me clearly inside of the 14-day return policy that they have and they want to charge a 30% restocking fee which is breaking their own policies. I attempted to return the Ugg Amie boots on 3-2-21. I was trying to do an exchange for the Ugg rose gold with the hassle I was having on the website, however I ended up just purchasing the Uggs and attempting to return a pair on 3-2-21 (17181920 21 22 23 24 25 26 27 28 1st 2nd) additionally my claim is the shoes were delivered on the 2-25-21. I sent a lot of emails too help at my cozyboots.com and I emailed the person directly through PayPal.And, and still I haven't received a return authorization. You cannot call and talk with anyone, the online chat is a supreme joke and apparently when dealing with PayPal there's a 3-day waiting response and that has been the most followed procedure by Mycozy boots. What I would say to someone who is interested in purchasing boots from mycozyboots.com is to first read the policies, understand the policies, make sure you know your size because I'm telling you it is an extreme hassle to return with most th incompetent customer service that I have ever experienced. So Buyer Beware”

MyCozyBoots 1 star review on 13th March 2021

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Posted 5 years ago

“RETURNS/EXCHANGES NOT HONORED. I’m very disappointed in customer service. I have an email exchange assuring me that it was fine to send the boots back with a request for exchange. I did that two months ago. After several weeks of no boots and no updates, I tried the live chat option. No response. Then I sent a sent a follow up email to see where we were in the process. I have now emailed several times, always including the email thread so you can read the full story. Zero response. No boots. No email. No request of further info. Zip. Nada. Nothing. I’m extremely frustrated and bummed - had hoped to be a repeat customer... The boots were great, just a size too small (which is weird, because I have other Uggs in size 8 that fit fine... but oh well) I’ve looked everywhere for a phone number for y’all but can find none.”

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Posted 5 years ago

MyCozyBoots is rated 4.6 based on 2,834 reviews