Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

MyCozyBoots Reviews

4.6 Rating 2,514 Reviews

91 %

of reviewers recommend MyCozyBoots

Company Reviews

4.6

Based on 2,514 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how MyCozyBoots made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a pair of boots for my wife's birthday (with expedited shipping so it would arrive in plenty of time). I received a message the next day that the order was canceled because they suspected it was fraudulent. Even after I contacted them back, they simply stated the system flagged it. No option to order. No confirmation requested. Just canceled.”

Posted 4 years ago

Dear JH, You did have an option to reorder, we were not preventing re-orders. Unfortunately, we do cancel transactions that are marked by the payment processor as high-risk fraud for safety reasons. We are sorry you feel like your experience was unpleasant, but we can reassure you that if someone has indeed stolen your credit card and tried to use it for a purchase without your consent, you would have been thankful the transaction was not processed.

Posted 4 years ago

“I was so excited to find a great deal on Uggs. I ordered a size 8 and received a size 7. After two emails, I was sent a return label with the promise of the correct size en route as soon as they could track the package I returned. I received the replacement, only to find that the boots were fraudulent! I have an exact pair in a different color that I ordered from Ugg and what Cozy Boots sent me was a knock off! I was pretty shocked. When I asked for a return label, I was told I had to pay for the return. Unbelievable. Buyer Beware. Do Not deal with this company. They sell fraudulent merchandise.”

Posted 4 years ago

“I ordered and paid for my uggs boots on the 5th of May 2019 and still waiting? When I do tracking it just says in transit?”

Posted 4 years ago

We're sorry your package is taking a long time to be delivered. This is an international shipment and may be delayed at customs. We recommend that you contact your local postal service customer service centre on customer.services@postoffice.co.za or on customer.service@postoffice.co.za. Thank you.

Posted 4 years ago

“I did not receive the yoga sandals as ordered.”

Posted 4 years ago

“Boots are comfortable i love them. Best store ever just to buy boots.”

Posted 5 years ago

“Very uncomfortable and I'd like to return them”

Posted 5 years ago

“No customer service”

Posted 5 years ago

“Never received my boots and the company will not respond. There is not a phone # to call and they will not call the # I give them through email. Terrible Customer Service. They should require signatures for higher end products to assure delivery.”

Posted 5 years ago

“Horrible Horrible Horrible!!!!! Will NEVER do business with My cozy boots again!!!!!! I ordered metallic pink mocassins but received. Shoes with Pom poms. Not my style. Did everything I could to return for the correct item but no one EVER responded... Do Not do business with this company!!!!!!!”

Posted 5 years ago

“They stink ... smell like throw up”

Posted 5 years ago

“I did not receive my boots and cannot get customer service to call me. I can’t call them either. I can’t find a phone number. Emails only and not willing to refund me for an item not received.”

Posted 5 years ago

Hello Hollie, Your order was delivered on 3/9/2019 as confirmed by FedEx tracking number. We have responded to emails you sent and provided all documentation confirming delivery.

Posted 5 years ago

“My Google Pay account was hacked and these junkies spent hundreds of dollars from my linked payment methods on "cozy boots." Thanks for reaching out for a review!”

Posted 5 years ago

Hello Grinch, We are sorry your Google account was hacked. We did respond to your message and recommended to contact Google as soon as possible. The payment for the order was processed by Google, not us, and they should be able to help you with the payment and restoring access to your Google account. Unfortunately we are unable to help with your Google account.

Posted 5 years ago

“I never recieved my order.”

Posted 5 years ago

Hello, your order has been delivered on 12/22/2018 as confirmed by FedEx tracking number.

Posted 5 years ago

“It was a very bad shopping experience for me never again.”

Posted 5 years ago

“I”

Posted 5 years ago

“I have not yet received my order”

Posted 5 years ago

“I ordered a pair of uggs for my daughter for Christmas and they have a small RIP at the seam on the side. I can't find a receipt email to see about returns.”

Posted 5 years ago

Hello Jessica, Our returns policy is publicly available at Returns & Exchanges page as well as directly on the product page. We are sorry there was an issue with item, you could have contacted us directly or Google Express, where the order was placed, within 30 days for a return/exchange. Order history is also available from Google Express account at all times.

Posted 5 years ago

“Order a size 10 but instead received a 8 in a 10 bow it’s been a week with still no refund”

Posted 5 years ago

Hello Donna, We are sorry the size was misplaced in the box. Your refund was issued within 2 business days from the receipt of the return and you received a refund notification email from us. We also promptly responded to all messages you sent us.

Posted 5 years ago

“No over the phone support. Will never use again”

Posted 5 years ago

Sorry, we indeed do not offer phone support, but we've been responding to the emails you sent us promptly. Every email you sent us was returned with a complete response within 30 minutes - 2 hours the same day.

Posted 5 years ago

“Never received my order and I'm very disappointed”

Posted 5 years ago

«
1
2
...
5
6
7
8
9
»

MyCozyBoots is rated 4.6 based on 2,514 reviews