Name: MyCozyBoots
Address: 2968 Patina Ct, Camarillo
Rating: 4.57

“They sell fake UGGS They don’t answer or respond after you have purchased the item Be Aware This Site Is Fraud”

Posted 5 years ago

“I have sent numerous emails trying to get a response from My Cozy Boots to ship and return my boots, but have not received a response. I've reached to them via social media as well, but no response. Based on the information for their return policy, their 14 days policy starts from the day the customer submitted the order. Based upon the reviews from their website, their customer base is extremely satisfied with their service. I am hoping to also be one of those customers. Is there any information someone can share with me that will help me to reach someone from My Cozy Boots in an effort to get my full refund? Regards, Y'vonne”

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Posted 5 years ago

Hello Yvonne, our return process is very simple and self-service. All you need to do is submit a return request, following the instructions found at: https://mcozyboots.com/pages/returns-and-exchanges

Posted 5 years ago

“First of all, I want to say that boots I bought was fine and came very quickly. However, I purchased a pair of boots during our state tax free weekend but was charged for the sales tax. I had to write 3 times to get anyone to respond back to my request for the tax money back (which DOR suggested me to do). I finally received an email saying "You have received refund," but money is not refunded in the credit card after 4 days. I emailed them again about this and will see if anyone will get back to me. But, I am NOT IMPRESSED with their customer service and will not bother using this site ever again!”

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Posted 5 years ago

Hello, Thank you for your opinion. Unfortunately, the payment processing system is automated and it cannot take state tax holiday weekends in various states into consideration. Therefore, all tax refunds have to be processed manually. Since you emailed us over the weekend, we only responded when we reopened. Please note that once we issue a refund, it is the responsibility of YOUR BANK to put it bank into your account. Normally, banks take anywhere between 2-5 business days to do so. We recommend that you check with your bank as to when they will process the refund.

Posted 5 years ago

“Boots are great just ordered the wrong item. Customer service is in the toilet!!! Emailed 5 times asking to exchange or return my order and the only response given was to school me about my mistake in the order.”

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Posted 5 years ago

I am sorry you feel this way. Our return policy is clearly listed on our website https://mcozyboots.com/pages/returns-and-exchanges, as well as on every product page with detailed step by step instructions on how to properly open a return request, so it can be processed. It is the responsibility of the customer to open a return within the return policy period. Emailing and sending Facebook messages, unfortunately, is not the way to get RMA. Our social media team is completely independent of the Returns department, and cannot process a return request. We appreciate your understanding.

Posted 5 years ago

“I e written to the company on different platforms they provide to simply exchange a brand new pair of Ugg’s for a larger size, since a couple days, from day of delivery. Only today, which is 17 days past, am I receiving a response telling me I’m past the 14 days, along with sarcasm and rudeness in the response email. I emailed screenshot proof of a 2nd email sent June 25th (today is July 6), along with screenshots of messenger messages, that never received a response. I followed the website instructions of how to contact them. I emails and I Messenger’s, which is what contact me on the site lead to. Whoever is responding to me is rude and sarcastic and not saying their name when I ask.”

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Posted 5 years ago

I am sorry you feel this way. Our return policy is clearly listed on our website https://mcozyboots.com/pages/returns-and-exchanges, as well as on every product page with detailed step by step instructions on how to properly open a return request, so it can be processed. It is the responsibility of the customer to open a return within the return policy period. Emailing and sending Facebook messages, unfortunately, is not the way to get RMA. Our social media team is completely independent of the Returns department, and cannot process a return request. We appreciate your understanding.

Posted 5 years ago

“i tried to get in contact with you guys and I got no response. the shoes were not the ones I wanted”

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Posted 5 years ago

“I have tried to return the ugg shows I purchased five times. Two days ago an email said they will be getting in touch with me. I’ve written daily. They have a 14 day return policy but you must edit for a return authorization. I cannot believe they are so difficult to reach. Not a great way to do business.”

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Posted 5 years ago

I am sorry you feel this way. Our return policy is clearly listed on our website https://mcozyboots.com/pages/returns-and-exchanges, as well as on every product page with detailed step by step instructions on how to properly open a return request, so it can be processed. It is the responsibility of the customer to open a return within the return policy period. Emailing and sending Facebook messages, unfortunately, is not the way to get RMA. Our social media team is completely independent of the Returns department, and cannot process a return request. We appreciate your understanding.

Posted 5 years ago

“There return policy stated 30days however after 14days they didnt honor the return. Emailed this company 4times and never got a respond. I will never order from them again.”

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Posted 5 years ago

Hello Kathy, Our return policy is 14 days, which is clearly indicated on our Return Policy page, as well as on every single product page. The policy has remained unchanged since November 2019. We are sorry you missed the return period.

Posted 5 years ago

“I am very disappointed how my Cozy boots have not responded to my request to exchange my boots. I attempted several different times to contact the merchant with no response!”

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Posted 5 years ago

Hello Regina, Your return request was submitted on May 16th and approved promptly. An email notification was sent, as well as return instructions. As of today, June 15th, we have not received an item back, nor did we get return tracking information from you.

Posted 5 years ago

“Not happy al all got fake uggs and weong size emailed you2x no reply shame on you”

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Posted 5 years ago

“It got delivered really fast. And came in perfect condition.”

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Posted 5 years ago

“If I could have had a option to put "0" that is what I would have put. I paid $291 for two pair off boots that I have been looking to find them because we can't go out now...only to be emailed two days later after a bank representative helped me with the transaction from personal checking account that my order was canceled due to/or suspicion of fraudulent activity...I emailed them right away to help them verify that it actually me...I didn't receive any response after three emails I called the bank no money has been returned I emailed the company stating that there has been no money credited back to my account and then I get a reply back from the company stating that if this was in fact a non-fraudulent transaction then I should call my bank because they released the money right away I called the bank again only to be told that it was a lie and I would have to file a claim to get my money which will take a total of 10-14 days. That is crazy what I have to go through to get my money back for there incompetency. I should have done better research because I would have seen that they also send you mix match shoes as well...Do your research and find another place to do business.”

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Posted 5 years ago

“They were never delivered.”

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Posted 6 years ago

“Questioning if the UGG boot is authentic”

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Posted 6 years ago

“The company sent me the wrong shoe sizes and I can’t get an answer from them to return the difference in cost, such as the sizes they sent cheaper.”

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Posted 6 years ago

“Boots ship Late Boots were damage I was responsible for shipping Beware before purchasing”

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Posted 6 years ago

“Having no phone number where you can be contacted is very poor customer service. Also not extending your return policy at Christmas time is terrible too.”

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Posted 6 years ago

Hello Kimberly, We are sorry you're unsatisfied with your experience. We respond promptly to email and Facebook messages. Our return policy is very clearly outlined on every page of our website and on the product page for convenience of our customers and we expect customers to pay attention to sale terms when they place an order.

Posted 6 years ago

“I bought a pair of boots for my wife around two weeks before Christmas and then after Christmas when she tried them on and noticed that they were the wrong size I got on your website and noticed that you had a refund policy of 14 days which I never wanted a refund so after looking for a way to contact you and noticing it was only by email I sent you guys an email asking if there was a way I could exchange them because I did not want my money back my wife loved the boots we were just a half a size too small, after waiting for five days on a response from you guys All I got was please refer to a refund and exchange policy. Are you kidding me? I guess there’s no such thing as taking care of the customer anymore now we’re stuck with a pair of $180 UGG boots that don’t even fit and cannot get in touch with anyone with this company about doing a simple exchange I would never and will never buy from this place again and will spread the word on how terrible the customer service is”

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Posted 6 years ago

Hello Joshua, We apologize for the delayed response. As per our return policy, we indeed accept returns within 14 days of package delivery. However, we try to do everything possible to keep our customers happy and if a replacement is available, we are happy to offer an exchange even past the return window.

Posted 6 years ago

“I would not trust buying from MyCozyBoots. I bought a pair of Ugg Women’s gloves. The websites said the gloves are new with tags. I received used gloves with no tags. The company allowed me to return them, however I had to pay for shipping. When I emailed them to cover the shipping, they never responded. After I sent back the gloves , knowing the company received the return from the tracking number, they did not refund me my money. When I emailed them about the return, I never received a response. I had do get my credit card company involved.”

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Posted 6 years ago

“Ordered the wrong size boot, sent an email minutes later. Took them 3 weeks to reply after numerous attempts to reach out to them. Their return window is 2 weeks. Pretty convenient, huh? I’d avoid this poorly run company at all costs. The couple extra dollars savings is not worth the potential of being stuck with something that doesn’t fit.”

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Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

MyCozyBoots Reviews