MyCozyBoots Reviews

Name: MyCozyBoots
Address: 2968 Patina Ct, Camarillo
Rating: 4.57

4.6 Rating 2,738 Reviews

90 %

of reviewers recommend MyCozyBoots

Company Reviews

Metrics

4.6

Based on 2,738 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MyCozyBoots 5 star review on 14th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No customer service”

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Posted 6 years ago

“Never received my boots and the company will not respond. There is not a phone # to call and they will not call the # I give them through email. Terrible Customer Service. They should require signatures for higher end products to assure delivery.”

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Posted 6 years ago

“Horrible Horrible Horrible!!!!! Will NEVER do business with My cozy boots again!!!!!! I ordered metallic pink mocassins but received. Shoes with Pom poms. Not my style. Did everything I could to return for the correct item but no one EVER responded... Do Not do business with this company!!!!!!!”

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Posted 6 years ago

“They stink ... smell like throw up”

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Posted 6 years ago

“I did not receive my boots and cannot get customer service to call me. I can’t call them either. I can’t find a phone number. Emails only and not willing to refund me for an item not received.”

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Posted 6 years ago

Hello Hollie, Your order was delivered on 3/9/2019 as confirmed by FedEx tracking number. We have responded to emails you sent and provided all documentation confirming delivery.

Posted 6 years ago

“My Google Pay account was hacked and these junkies spent hundreds of dollars from my linked payment methods on "cozy boots." Thanks for reaching out for a review!”

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Posted 6 years ago

Hello Grinch, We are sorry your Google account was hacked. We did respond to your message and recommended to contact Google as soon as possible. The payment for the order was processed by Google, not us, and they should be able to help you with the payment and restoring access to your Google account. Unfortunately we are unable to help with your Google account.

Posted 6 years ago

“I never recieved my order.”

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Posted 6 years ago

Hello, your order has been delivered on 12/22/2018 as confirmed by FedEx tracking number.

Posted 6 years ago

“It was a very bad shopping experience for me never again.”

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Posted 6 years ago

“I”

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Posted 6 years ago

“I have not yet received my order”

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Posted 6 years ago

“I ordered a pair of uggs for my daughter for Christmas and they have a small RIP at the seam on the side. I can't find a receipt email to see about returns.”

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Posted 6 years ago

Hello Jessica, Our returns policy is publicly available at Returns & Exchanges page as well as directly on the product page. We are sorry there was an issue with item, you could have contacted us directly or Google Express, where the order was placed, within 30 days for a return/exchange. Order history is also available from Google Express account at all times.

Posted 6 years ago

“Order a size 10 but instead received a 8 in a 10 bow it’s been a week with still no refund”

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Posted 6 years ago

Hello Donna, We are sorry the size was misplaced in the box. Your refund was issued within 2 business days from the receipt of the return and you received a refund notification email from us. We also promptly responded to all messages you sent us.

Posted 6 years ago

“No over the phone support. Will never use again”

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Posted 6 years ago

Sorry, we indeed do not offer phone support, but we've been responding to the emails you sent us promptly. Every email you sent us was returned with a complete response within 30 minutes - 2 hours the same day.

Posted 6 years ago

“Never received my order and I'm very disappointed”

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Posted 6 years ago

“My Cozy Boots sells fake merchandise! Beware!”

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Posted 6 years ago

“I bought these boots for my girlfriend and they were supposed to be gray the box came in Violet gray open the box and the boots were green I called to have them send me a new pair so I could have them for Christmas and they told me no they need me to send those back and will refund my money in 10 days so needless to say I had to go out and buy new boots so my girlfriend had something to open on Christmas”

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Posted 6 years ago

“Ordered size 6.5 pair of boots and both boots were discolored. Also, size on box was 6.5 and boots were size 6. I am in the process of returning them but was told I had to pay for shipping. I should not have to pay for shipping. I already have a pair of these boots and love them. Just wanted to have an extra pair. Can someone respond to me? Thank you.”

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Posted 6 years ago

Hello Sharon, sorry to heat about problems with the order. Unfortunately, we have not received any emails or return requests from you so far. We have sent you an email offering to cover the return costs, but have not received a response either. Please email us to resolve the issue. Thank you.

Posted 6 years ago

“They say they sent my notes. posted a mail trace where supposedly the package is in the mailbox, but the detail is and my question the usps mail did not work on October 8, 2018 because it was a Columbus Day holiday, how is that the package was delivered and that chance that we have not received anything. I went to the mail today and they do not have any record of the package. This company does not have a telephone to communicate and the service by message the person sent me to knock on my expired doors to see if someone had my package. Interestingly they have made a falsification of federal mail deliveries.”

MyCozyBoots 1 star review on 10th October 2018

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Posted 6 years ago

The package has been delivered to the buyer on October 8, 2018 as confirmed by USPS tracking number.

Posted 6 years ago

“You sent fake uggs”

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Posted 7 years ago

Hello, the product yoh received is 100% authentic and comes with a QR code - official manufacturer security feature. You can scan it with any device to ensure the boots are authentic.

Posted 7 years ago

“I was sent the wrong size (wrong size placed in the right box) and now the size I want is sold out!”

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Posted 7 years ago

We are very sorry about the mix up and, as promised, you will be filly refunded the product and receive a return shipping label. We are sorry the product sold out quickly and no longer available in your size.

Posted 7 years ago

MyCozyBoots is rated 4.6 based on 2,738 reviews