MyCozyBoots Reviews

Name: MyCozyBoots
Address: 2968 Patina Ct, Camarillo
Rating: 4.57

4.6 Rating 2,809 Reviews

90 %

of reviewers recommend MyCozyBoots

Company Reviews

Metrics

4.6

Based on 2,809 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MyCozyBoots 5 star review on 14th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Cozy Boots sells fake merchandise! Beware!”

Helpful Report

Posted 7 years ago

“I bought these boots for my girlfriend and they were supposed to be gray the box came in Violet gray open the box and the boots were green I called to have them send me a new pair so I could have them for Christmas and they told me no they need me to send those back and will refund my money in 10 days so needless to say I had to go out and buy new boots so my girlfriend had something to open on Christmas”

Helpful Report

Posted 7 years ago

“Ordered size 6.5 pair of boots and both boots were discolored. Also, size on box was 6.5 and boots were size 6. I am in the process of returning them but was told I had to pay for shipping. I should not have to pay for shipping. I already have a pair of these boots and love them. Just wanted to have an extra pair. Can someone respond to me? Thank you.”

Helpful Report

Posted 7 years ago

Hello Sharon, sorry to heat about problems with the order. Unfortunately, we have not received any emails or return requests from you so far. We have sent you an email offering to cover the return costs, but have not received a response either. Please email us to resolve the issue. Thank you.

Posted 7 years ago

“They say they sent my notes. posted a mail trace where supposedly the package is in the mailbox, but the detail is and my question the usps mail did not work on October 8, 2018 because it was a Columbus Day holiday, how is that the package was delivered and that chance that we have not received anything. I went to the mail today and they do not have any record of the package. This company does not have a telephone to communicate and the service by message the person sent me to knock on my expired doors to see if someone had my package. Interestingly they have made a falsification of federal mail deliveries.”

MyCozyBoots 1 star review on 10th October 2018

Helpful Report

Posted 7 years ago

The package has been delivered to the buyer on October 8, 2018 as confirmed by USPS tracking number.

Posted 7 years ago

“You sent fake uggs”

Helpful Report

Posted 7 years ago

Hello, the product yoh received is 100% authentic and comes with a QR code - official manufacturer security feature. You can scan it with any device to ensure the boots are authentic.

Posted 7 years ago

“I was sent the wrong size (wrong size placed in the right box) and now the size I want is sold out!”

Helpful Report

Posted 7 years ago

We are very sorry about the mix up and, as promised, you will be filly refunded the product and receive a return shipping label. We are sorry the product sold out quickly and no longer available in your size.

Posted 7 years ago

MyCozyBoots is rated 4.6 based on 2,809 reviews