MyCozyBoots Reviews

4.6 Rating 2,489 Reviews
91 %
of reviewers recommend MyCozyBoots
4.6
Based on 2,489 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Great Job guys
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Posted 1 month ago
Need more larger sizes in stock
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Posted 1 month ago
Your prices are higher than what the original retailers sale for just because they are a “ in demand” product and to return an item shouldn’t cost 20$! I will never order again.
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Posted 3 months ago
My Ugg boots box has a red marker slash on the box. What does that mean?
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Posted 3 months ago
I ordered a size 9 was sent size 6 then when I reported it to you you said no I ordered a size 6. Not happy about that but my return was ok they were on top of that!
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Posted 4 months ago
Ordered 2 pair of ugg boots - chestnut and black. Shipping speed was fantastic. The black pair had a few scratches. In order to return the shoes, your request has to be approved (after detailing the issue and uploading pictures) and you have to either buy a $20 return shipping label, or pay for your own shipping.. The return policy itself makes me not want to shop here again. That’s worse than fashionova’s return policy..
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Posted 4 months ago
The item I got was one of “No Box” items. The claim for these items is that they are unworn and new. When I received my item, it did appear to be unworn however there were several markings on the straps of the sandals. For the most part they are on the underside where they aren’t visible when being worn but there are a few that are visible which is unfortunate. I tried to contact the seller by email to see if this was normal or if that was supposed to be included in the item description but I never received a response. Overall my experience was just ok. If I do decide to shop here again I probably won’t do any of the “No Box” items and I wouldn’t recommend those items to anyone.
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Posted 10 months ago
The ordering was great but UPS seems to have lost my order and MyCozyBoots wasn’t monitoring the shipment. I ordered on 4/23 and the package is still not received as of 5/6.
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Posted 10 months ago
The fur lining of these boots is nothing like the other uggs I have. Scratchy instead of lush and soft. Still cute but I believe these are knock-offs.
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Posted 1 year ago
The product was different than what I ordered. Can’t talk to a live person. Tried live Chat and got no response. If after business hours I guess they don’t respond to messages that were sent the day before. I was also charged a restocking fee on returns and I had to pay for return shipping. You get five days to return after you get approved.
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Posted 1 year ago
I liked the boots so much! Just feel like the boots are a bit darker than the original chestnut uggs.
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Posted 1 year ago
Do not like the return policy
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Posted 1 year ago
What is the red mark on the tag?
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Posted 1 year ago
It was some defects on the stitching but really not that noticeable shipping was fast.
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Posted 1 year ago
I bought the wrong size and unfortunately missed the deadline to return it was only 10 days that’s much too short
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Posted 1 year ago
Need to return. Does not look like you offer free returns? Will cost me $45 UPS
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Posted 1 year ago
Quick shipping and lots of inventory to choose from
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Posted 1 year ago
Love the boots! (Bailey Bow Tall in Chestnut). They are definitely authentic (unlike what some of the reviews on the BBB claimed). They arrived quickly - in 4 days. What I did not like was that their horrible customer service. I emailed them twice and live chatted once but never received a response. The live chat said if I don't receive a response, I would be emailed, but that never happened. I wanted to know if I could get an extra week for retuns in the event I needed to exchange for a different size. They only allow 2 weeks for exchanges or returns and I needed 3 weeks, as they are a birthday gift for my granddaughter. My other complaint was that there was no pamphlet inside the box like I've received in the past from UGG boots. It described the item, said whether or not it was treated for weather, etc and care for the boots.
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Posted 1 year ago
The UGG boots arrived 2 days after the email claimed they arrived. Most likely due to delivery service. The Tall UGG Classic Boots were way too tight. This is completely unusual and has never happened with any other Classic Ugg boot. I need to return. They also looked dusty.
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Posted 1 year ago
I need to return my boots.They are too small.How do I go about the process off exchanging these
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Posted 1 year ago
MyCozyBoots is rated 4.6 based on 2,489 reviews