MyCozyBoots Reviews

Name: MyCozyBoots
Address: 2968 Patina Ct, Camarillo
Rating: 4.61

4.6 Rating 2,500 Reviews

91 %

of reviewers recommend MyCozyBoots

Company Reviews

Metrics

4.6

Based on 2,500 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how MyCozyBoots made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MyCozyBoots 5 star review on 21st November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I need to return my boots.They are too small.How do I go about the process off exchanging these”

Helpful Report

Posted 2 years ago

“No me han llegado mis botas todavía!!! Estan en camino…. Ya pasaron mas de 20 dias de la compra”

Helpful Report

Posted 2 years ago

“The items ordered were shipped fast and arrived as described. The reason I dropped 2 stars is because customer service is unresponsive. There is no phone number and chat messages are not responded to. I sent email with an issue and a question. I never received a response, however the issue I raised in the email was resolved. The question I asked was answered myself once the items arrived. Customer service is extremely important for any business and I'd be hesitant to order again if theirs does not improve.”

Helpful Report

Posted 2 years ago

“These are not Ugg’s. They are a very good knock off, but for the price you should just get real Ugg’s.”

Helpful Report

Posted 3 years ago

“Just wish there was a phone number to get in contact other then just doing it by email”

Helpful Report

Posted 3 years ago

“The return was expensive. It was not straight forward either. I had to go back and forth between various emails to find my order number. I could have sworn I ordered size 7 but apparently for the first time in my life I 'forgot' my shoe size and ordered a 5. Once you submit a return request you have to wait for approval. Then you return to site to input tracking number. Who knows if it even got submitted. Hence, I emailed my return tracking number.”

Helpful Report

Posted 3 years ago

“Shoes are not correctly sized d! I’m a 7 which is a Eu 37 not 38”

Helpful Report

Posted 3 years ago

“Very hot and heavy sneaker. Supposed to be good for a lot of walking. Feet are a mess but hips feel better. Very disappointing considering the cost.”

Helpful Report

Posted 3 years ago

“Good site!”

Helpful Report

Posted 4 years ago

“Thank you”

Helpful Report

Posted 4 years ago

“Sorry cant give a review now. Still waiting on my Boots.”

Helpful Report

Posted 4 years ago

“I need to return these”

Helpful Report

Posted 4 years ago

“While the website clearly states all items are from a Deckers factory outlet, the boots I ordered as new with box came with someone's old used shirt stuffed inside. UGH! I don't mind buying used items. I've shopped at Goodwill but nothing on this site indicates they are peddling used merchandise. In fact, the FAQ's repetitive mention of Deckers factory outlet seems to indicate otherwise. I now question the integrity of this company. The boots are also broken in but without visible wear which is a good thing for this brand because it is stiff when new. While they are nice, I would like to have paid less for used items.”

Helpful Report

Posted 5 years ago

“They are nice and comfortable”

Helpful Report

Posted 5 years ago

“It seems boots were shipped and have been delayed for days. Still don't have them.”

Helpful Report

Posted 5 years ago

“Dealing with cozy boots was a good experience. I purchased a boot for my daughter and it was too small. Contacted them and they responded immediately and are sending the next size in the mail.”

Helpful Report

Posted 5 years ago

“I purchased a pair of Ugg boots, and I ordered my usual size. I received them very quickly, 2 days time. However, this pair was too large. Unfortunately, it costs $22 to return them. Ugggh, I am not happy about that.”

Helpful Report

Posted 5 years ago

MyCozyBoots is rated 4.6 based on 2,500 reviews