I have sent numerous emails trying to get a response from My Cozy Boots to ship and return my boots, but have not received a response. I've reached to them via social media as well, but no response. Based on the information for their return policy, their 14 days policy starts from the day the customer submitted the order. Based upon the reviews from their website, their customer base is extremely satisfied with their service. I am hoping to also be one of those customers. Is there any information someone can share with me that will help me to reach someone from My Cozy Boots in an effort to get my full refund? Regards, Y'vonne