First of all, I want to say that boots I bought was fine and came very quickly. However, I purchased a pair of boots during our state tax free weekend but was charged for the sales tax. I had to write 3 times to get anyone to respond back to my request for the tax money back (which DOR suggested me to do). I finally received an email saying "You have received refund," but money is not refunded in the credit card after 4 days. I emailed them again about this and will see if anyone will get back to me. But, I am NOT IMPRESSED with their customer service and will not bother using this site ever again!