MyCozyBoots Reviews

Name: MyCozyBoots
Address: 2968 Patina Ct, Camarillo
Rating: 4.57

4.6 Rating 2,807 Reviews

90 %

of reviewers recommend MyCozyBoots

Company Reviews

Metrics

4.6

Based on 2,807 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MyCozyBoots 5 star review on 14th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I could give them a zero star. This company is so sketchy. The item that I ordered arrived home within 5days from CA to MN, but I was so disappointed with quality of merchandise they sent me. It was really a second-hand quality Ugg when I opened the box. Immediately, I felt like I had to return it so that I am able to get my money back. Though I tried to reach out this company both phone calls and email numerous times, they never answered me, which I had to spend my money sending the item back. It was not my responsibility to pay for a shipping fee for a damaged item. They never gave me any response for the return shipping fee issue. So, I ended up spending money that I shouldn’t have. It was the worst experience ever. After about 5 days, I finally got an email from the company, saying my purchase was cancelled without mentioning the return shipping fee. I didn't want to make more problems with them and just wanted get my money refunded. So, folks please be careful. Do not buy any items here as it is very suspicious. I wish I’d never use this website. What a waste of my time and money!!!!!!!”

Helpful Report

Posted 3 years ago

“I called,a few times, I emailed a couple of times & no response. I was charged 6% sales tax & PA doesn't have sales tax on footwear. I'll chalk it up to experience & won't be ordering from you again.”

Helpful Report

Posted 3 years ago

“I made a purchase and it said there was a error when I checked out. I changed credit cards was able to make the original purchase. Later in the day I noticed I was charge on the original credit card as well as the second credit card I used. I immediately emailed my cozy boots and asked them to cancel the original order and explained what happened. I was told it was already being processed and would have to wait until I received both orders. Then I could return one of them. It was strange how both boots were sent in the same box as one order. Seems like one of them could have been canceled because it did not come in two different orders like I was told. Then to top it off I had to pay for the return label. Horrible service and cheap company, will never order from them again.”

Helpful Report

Posted 3 years ago

“I’m pretty sure the UGGS I received were fakes. I’ve had many pairs and as soon as I put them on I could tell….the sole had no flex and they felt awkward, not comfortable like the other 3 pairs I have. The box was obviously reused, the tissue paper was very crinkled like it was reused. The security tag in the boot didn’t look right. When I chatted, the person said, “it’s too bad you haven’t had UGGS in a couple of years.” I sent them back but had to pay return shipping.”

Helpful Report

Posted 3 years ago

“Honestly the boots are in good condition they are new but I need to refund them because they don't fit over my fat calves. The return process for this site is not efficient it's like I have to prove something to return a product I spent 150 bucks on. This is why I am careful about where I online shop because the ugg store isn't going to sit there and ask me to take pictures and wait for them to approve my reasons to return a product and that is why I would go back. I am still waiting it's day 3 and no response. I feel like I just wasted my money on shoes I can't wear and apparently may not be able to return. I sent for a return the second I received and tried on.”

Helpful Report

Posted 3 years ago

“Purchased tevas advertised as brand new in a box. MyCozyBoots sent dirty (used?) Tevas in a bag. Returns are on your own dime at their "discretion" and there simply is No actual support service available. Very disappointing transaction, will not be returning!”

Helpful Report

Posted 3 years ago

“Just received my boots today. I wasn’t very happy at all. One of the boots looks great while the other looks worn/damaged. I reached out to customer service as soon as i inspected and now I’m just waiting to see how they handle this situation.”

Helpful Report

Posted 3 years ago

“I bought a pair of UGGs from MyCozyBoots and they are not authentic. You can completely tell they are counterfeit due to the thin fur, the manufacturing smell, the stitching, the color, and the label on the back of the sole. The return costs are your responsibility. Pretty bummed with this purchase.”

Helpful Report

Posted 3 years ago

“I haven’t received my package and it says delivered when I go to track my order”

Helpful Report

Posted 3 years ago

“Oh noooo don’t bother! Tried to find my order. Told 5-10 days. Then told me coming international! Seriously? Then told cld take up to 20 days!!!! Low and behold…. said it was delivered today! Ummm no did not receive it today. ! I’m again asking fir my refunds … don’t expect if!!!! !!!! Do not trust them at all!!!!!”

Helpful Report

Posted 3 years ago

“I received the wrong size slippers in the right box...I have not heard back from customer service.”

Helpful Report

Posted 3 years ago

“I received two left shoes!”

Helpful Report

Posted 3 years ago

“It has not been a good shopping experience especially when you have to wait to get a return approved restocking fee no return label and 30 dollars to mail shoes back not good experience for shopping”

Helpful Report

Posted 3 years ago

“The merchandise was fine. However, I paid $50 for one day air and the package was delivered 5 days later.”

Helpful Report

Posted 3 years ago

“I received a size of boot that I did not order and you have yet to return my emails for a return.”

Helpful Report

Posted 3 years ago

“I think your selling fake stuff! The mittens I bought are not UGH quality nor are they as warm as my authentic Ugg gloves 🤷‍♀️But based on other reviews I just don’t have the time to try to refund!”

Helpful Report

Posted 3 years ago

“The product they shipped me did not resemble the product I ordered. Was supposed to be new with tags, there were no tags. Was supposed to be an UGG DUFFIELD but I have no idea what it was. Probably not an authentic ugg. I did receive a refund but they did not return my $17 return shipping cost even though the return was their fault.”

Helpful Report

Posted 3 years ago

“I ordered what was supposed to be an UGG Duffield Robe, new with tags. The item that arrived had no tags, was not a DUFFIELD and probably not any real UGG product since I can’t find one like it anywhere. I took pictures of the ad from my purchase and of the item I received. I paid $17.90 to send this misrepresented product back and the company refuses to refund me the return shipping. A few days after they authorized the return they decided to send me a prepaid shipping label but that was AFTER I had already sent it back. I will be filing further complaints if they do not refund my out of pocket cost!”

Helpful Report

Posted 3 years ago

“Bought boots and requested a refund within the time frame required and was given 10 days to return for refund. I got Covid and could not get out to a UPS store to return them. I asked for an exception to allow me to still return for a refund as there was nothing else I wanted to purchase and I received rude emails saying that "I had more than enough time to return them". Cost me $35 additional dollars to return them UPS and now I have a credit that I will never use. Will never buy anything from this company again!!”

Helpful Report

Posted 3 years ago

“Received two right boots. These were a Xmas gift. You can return my money or correct this problem. Upset”

Helpful Report

Posted 3 years ago

MyCozyBoots is rated 4.6 based on 2,807 reviews