MyCozyBoots Reviews

Name: MyCozyBoots
Address: 2968 Patina Ct, Camarillo
Rating: 4.57

4.6 Rating 2,736 Reviews

90 %

of reviewers recommend MyCozyBoots

Company Reviews

Metrics

4.6

Based on 2,736 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MyCozyBoots 5 star review on 14th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just received my boots today. I wasn’t very happy at all. One of the boots looks great while the other looks worn/damaged. I reached out to customer service as soon as i inspected and now I’m just waiting to see how they handle this situation.”

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Posted 2 years ago

“I bought a pair of UGGs from MyCozyBoots and they are not authentic. You can completely tell they are counterfeit due to the thin fur, the manufacturing smell, the stitching, the color, and the label on the back of the sole. The return costs are your responsibility. Pretty bummed with this purchase.”

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Posted 2 years ago

“I haven’t received my package and it says delivered when I go to track my order”

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Posted 2 years ago

“Oh noooo don’t bother! Tried to find my order. Told 5-10 days. Then told me coming international! Seriously? Then told cld take up to 20 days!!!! Low and behold…. said it was delivered today! Ummm no did not receive it today. ! I’m again asking fir my refunds … don’t expect if!!!! !!!! Do not trust them at all!!!!!”

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Posted 3 years ago

“I received the wrong size slippers in the right box...I have not heard back from customer service.”

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Posted 3 years ago

“I received two left shoes!”

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Posted 3 years ago

“It has not been a good shopping experience especially when you have to wait to get a return approved restocking fee no return label and 30 dollars to mail shoes back not good experience for shopping”

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Posted 3 years ago

“The merchandise was fine. However, I paid $50 for one day air and the package was delivered 5 days later.”

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Posted 3 years ago

“I received a size of boot that I did not order and you have yet to return my emails for a return.”

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Posted 3 years ago

“I think your selling fake stuff! The mittens I bought are not UGH quality nor are they as warm as my authentic Ugg gloves 🤷‍♀️But based on other reviews I just don’t have the time to try to refund!”

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Posted 3 years ago

“The product they shipped me did not resemble the product I ordered. Was supposed to be new with tags, there were no tags. Was supposed to be an UGG DUFFIELD but I have no idea what it was. Probably not an authentic ugg. I did receive a refund but they did not return my $17 return shipping cost even though the return was their fault.”

Helpful Report

Posted 3 years ago

“I ordered what was supposed to be an UGG Duffield Robe, new with tags. The item that arrived had no tags, was not a DUFFIELD and probably not any real UGG product since I can’t find one like it anywhere. I took pictures of the ad from my purchase and of the item I received. I paid $17.90 to send this misrepresented product back and the company refuses to refund me the return shipping. A few days after they authorized the return they decided to send me a prepaid shipping label but that was AFTER I had already sent it back. I will be filing further complaints if they do not refund my out of pocket cost!”

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Posted 3 years ago

“Bought boots and requested a refund within the time frame required and was given 10 days to return for refund. I got Covid and could not get out to a UPS store to return them. I asked for an exception to allow me to still return for a refund as there was nothing else I wanted to purchase and I received rude emails saying that "I had more than enough time to return them". Cost me $35 additional dollars to return them UPS and now I have a credit that I will never use. Will never buy anything from this company again!!”

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Posted 3 years ago

“Received two right boots. These were a Xmas gift. You can return my money or correct this problem. Upset”

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Posted 3 years ago

“Ordered Christmas gift and received the wrong color slippers 10 days before Christmas. I contacted customer service who said I needed to go to returns portal and send the item back and a replacement will arrive as soon as possible. I explained the situation and was even going to pay for the correct pair only to find that it was out of stock. So they sent me the wrong item because the one ordered was out of stock. Instead of notifying me they sent me the wrong item in hopes that i would keep it and pay for it rather than lose the business! Attached is the rude response the customer service responded to me with. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! Every other company having issues has been so great bending over backwards to help customers. Clearly they do not need the business. They have mastered taking advantage of customers during the holidays!”

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Posted 3 years ago

Hello, and I am sorry if you find our response rude. As far as I can see, our customer support agent is apologizing and offering you a prepaid label to return the incorrectly received product. I do believe it is also very much worth noting that you did not include the entire correspondence. Our agent asked you to open a return request so we can provide a return label and as soon as the return is on the way, you will be shipped a replacement in the correct color. Instead, you've started making unreasonable demands to ship you the correct color right away and expedite shipping - all WITHOUT you shipping the wrong product back "until after Christmas". I am sorry, but we are not a charity and not sending goods for free, even if we made a mistake and did our best to correct it. So please, if leaving us a negative review for others to see, do take your time and honesty to tell the full story.

Posted 3 years ago

“Wrong boots came no return packing information included”

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Posted 3 years ago

Hello Michelle, We offer self-service returns, and a request can be initiated from every page of our website through the digital RETURNS CENTER.

Posted 3 years ago

“Color was off, I had to pay $22 to return them. Horrible!”

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Posted 3 years ago

Hello Ann, You have received the boots in the color you ordered. I am sorry you did not like it. We offer easy self-service returns, but, unfortunately, according to our Returns Policy, we do not cover return shipping costs.

Posted 3 years ago

“My boots never came, and it’s been an issue getting it resolved.”

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Posted 3 years ago

Hello Brooke, As per our conversation and tracking information, your package has been delivered to your doorsteps. We have also advised you that your order comes with insurance that covers lost and stolen packages. I see you already initiated a claim with the insurance company and it's being currently reviewed.

Posted 3 years ago

“Tried to contact the company several times via chat and email. Never got a response. Filled out the review they guaranteed an instant $10 off, never got that either. Again, contacted them, guess what, no response. That was a real surprise!,!? You can not reach them by phone, another surprise. Bottom line, shop elsewhere. They have a lot of bad reviews and don’t care.”

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Posted 3 years ago

“Fast delivery and exceptional condition”

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Posted 3 years ago

MyCozyBoots is rated 4.6 based on 2,736 reviews