MyCozyBoots Reviews

Name: MyCozyBoots
Address: 2968 Patina Ct, Camarillo
Rating: 4.61

4.6 Rating 2,502 Reviews

91 %

of reviewers recommend MyCozyBoots

Company Reviews

Metrics

4.6

Based on 2,502 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MyCozyBoots 5 star review on 21st November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zero you take my money you send me a wrong Item I m keep calling you never answer the phone”

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Posted 1 year ago

“Ordered size 10 for Xmas gift you shipped kids size 6 sent back for refund”

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Posted 1 year ago

“Very disappointed placing an order with this company. I had to pay $20.99 to return boots that did not fit. What a racket. I will never order anything from this company again.”

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Posted 1 year ago

“The she’s we purchased had a tear in them.”

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Posted 1 year ago

“Not worth it fake item”

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Posted 1 year ago

“I needed to return due to the wrong size. After waiting quite some time for them to get back to me, I was refused, and their customer service was very rude. I would highly not recommend shopping My Cozy Boots.”

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Posted 1 year ago

“Fake Boots, Liars and worst customer service. Please stay away or you will regret”

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Posted 1 year ago

“Terrible return policy. 14 days for a christmas gift? Seriously? Stick with zappos, ugg website or amazon. Will never buy from a no-name retailer like this again!”

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Posted 1 year ago

“I have tried to contact anyone within the company to exchange sizes. I have not been able to get through to anyone. Very disappointed with this company.”

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Posted 1 year ago

“We are daily wearers of Ugg boots for many years. The boots were purchased in November, opened at Christmas and worn inside our home over the last 3 days. The quality is noticeably inferior to our many existing pair, thinner in lining and outer layer, showing signs of visible wear. Requesting a return, MyCozyBoots declined stating their return policy is 14 days (of purchase) and unused. We are suspect of the boots from this vendor and recommend purchasing elsewhere.”

Helpful Report

Posted 1 year ago

“I placed an order for the holidays which I received on November 30th. The size was too large and the company wouldn't let me exchange it. I can't believe they wouldn't extend the exchange policy during the holidays. I won't do business with them again!”

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Posted 1 year ago

“I never leave reviews, but buyer beware!!!! The UGG mini II boots I ordered were already separating at the seam upon delivery. I returned them and requested my $18.50 shipping charge be reimbursed. I was replied to with a snarky e-mail that the boots were not faulty as I had “alleged” and that return shipping charges for “buyer remorse” is buyer’s responsibility. I couldn’t believe how condescending this e-mail was. I did not have buyers remorse at all. I wanted those boots; but I wanted a pair that wasn’t already separating at the seam. I actually had to search everywhere to find another pair that I ended up paying a higher price for. Plus the sunk cost of the return shipping to this horrible business. Their customer service is terrible. Don’t buy from this company!”

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Posted 1 year ago

“The canceled my shipping information right away but my order was never canceled and they won’t reply to your email.”

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Posted 1 year ago

“Boots are fake. No customer service. No replies to emails.”

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Posted 1 year ago

“The order was supposedly delivered but we never received it and the person that they were given to doesn’t even exist. We’ve tried calling and texting and emailing My Cozy Boots for days to discuss a refund since I bought package protection and can’t get in touch with them at all. The boots were a gift for my granddaughter and I can’t afford to by another pair. Learned a lesson - read all reviews before ordering. If I had done that I wouldn’t have ordered them in the first place.”

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Posted 1 year ago

“I order a size 9 and y’all sent me a size 8. When I reported it your company didn’t apologize or offer me a discount. You just responded with a return ticket. It’s terrible that you don’t even care about your customers. It was my daughter’s big ticket gift for her bday and she cried because they were the wrong size. I WILL NEVER ORDER FROM YOUR COMPANY AGAIN!”

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Posted 1 year ago

“I didn’t get my boots”

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Posted 1 year ago

“Are you kidding me! Wow you sold me counterfeit Uggs and you ask me fir a review? Ok well beware all buyers of the fact you most likely are buying counterfeit Uggs I personally reported this website to fbi fraud unit the Ventura county Ty district attorney office and the Camarillo CA scam hotline so hope this helps before anyone hear gets scammed Merry Christmas ! Also purchased package protection couple hours before delivery mycozyboots.com cancelled it without my consent I only found out when I saw it was refunded what I paid for package protection and then when I told them boots were counterfeit they lied I mentioned bbb they said they’re scammers they’re scammers that unbelievable honestly it is”

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Posted 1 year ago

“The boots came dirty. Sent back and paid for the shipping. Contacted customer service to get reimbursement and never heard back from them. Do not recommend that seller.”

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Posted 1 year ago

“I wish I could give them a zero star. This company is so sketchy. The item that I ordered arrived home within 5days from CA to MN, but I was so disappointed with quality of merchandise they sent me. It was really a second-hand quality Ugg when I opened the box. Immediately, I felt like I had to return it so that I am able to get my money back. Though I tried to reach out this company both phone calls and email numerous times, they never answered me, which I had to spend my money sending the item back. It was not my responsibility to pay for a shipping fee for a damaged item. They never gave me any response for the return shipping fee issue. So, I ended up spending money that I shouldn’t have. It was the worst experience ever. After about 5 days, I finally got an email from the company, saying my purchase was cancelled without mentioning the return shipping fee. I didn't want to make more problems with them and just wanted get my money refunded. So, folks please be careful. Do not buy any items here as it is very suspicious. I wish I’d never use this website. What a waste of my time and money!!!!!!!”

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Posted 1 year ago

MyCozyBoots is rated 4.6 based on 2,502 reviews