I received my boots and the stitching is defective and very poor quality. I reached out to customer service and they were rude and little to no help at all. I sent them multiple photos of the defective stitching, parts where the inner lining is sticking out through the stitching to the outside. They tell me it’s not defective and this is just “buyers remorse”. I do want these boots but not in this poor quality. If they are the authentic Uggs they claim they are then why has the quality dropped so much! I have owned many pairs of Ugg boots in my life and I continue to buy them because I love them and their solid quality. I believe this company sets you up for failure, stating that you must pay your own shipping to send them back. They charge $30 for “additional fees” they may incur and you will only get a refund “if they find them to be damaged or defective”. In other words for one reason or another not only will you not get your money back but it’s gonna cost you even more to return them. I bet this review never makes it on their site either!