MyCozyBoots Reviews

Name: MyCozyBoots
Address: 2968 Patina Ct, Camarillo
Rating: 4.61

4.6 Rating 2,502 Reviews

91 %

of reviewers recommend MyCozyBoots

Company Reviews

Metrics

4.6

Based on 2,502 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MyCozyBoots 5 star review on 21st November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The prices are obviously great but if you need to make a return they charge a 10% restocking fee, they don't provide return shipping, and state that if the box is damaged then you will be charged a 30% restocking fee. I would be happy with the 10% by itself but having to pay for return shipping and then having liability for a damaged box on top of that is a little much especially considering the shoes they sent me were shipped as the shoe box inside a bag making it VERY susceptible to damage on it's initial delivery. Unless you are absolutely certain of exactly what you want and the exact size you need, you may not save any money in the long run by buy shoes through this website.”

Helpful Report

Posted 4 years ago

Hello Matt, We are sorry to hear about your experience. Our records show your refund was issued in full without any restocking fees whatsoever, so we are not sure why you feel the way you do.

Posted 4 years ago

“I ordered Ugg boots through google for a very good price and received the product timely. Customer service even emailed me to make sure I received the boots. I replied letting them know the Ugg boots were not in brand new condition but lightly used condition as the shoes had many creases in the toe area. I was requested to send pictures which I did, then no response. I kept the boots for an upcoming trip but am very disappointed with my experience with customer service.”

Helpful Report

Posted 4 years ago

“The shoes came in with a spot on one shoe. The order should have been inspected before shipping. I am asking for a replacement.”

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Posted 4 years ago

“Contacted about a return and to this date I have no information in regards to shipping. I’ve emailed 3 times”

Helpful Report

Posted 5 years ago

Hello Naomi, The return request you submitted was approved right away and return instructions were sent. We also responded to your emails confirming the approval with a screenshot.

Posted 5 years ago

“The gloves ripped within 2 weeks of wearing them and your company didn’t stand by the defective product.”

Helpful Report

Posted 5 years ago

“Recipient liked the boots, slow shipping and shipped in a plastic bag which crushed the original box.”

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Posted 5 years ago

“I never received the boots.”

Helpful Report

Posted 5 years ago

“no telephone for customer service. The package did not arrive. No explanation. Then the refund discounted the shipping.”

Helpful Report

Posted 5 years ago

Hello, We indeed do not offer phone support, but are very prompt to respond to emails and Facebook messages, and all your requests were addressed. The package was shipped with FedEx and delivered by them. Unfortunately we are unable to issue refunds on packages that are delivered unless they are returned, of course.

Posted 5 years ago

“NOT totally pleased with the boots,I purchased as a gift and the boots are NOT identical! Same color, same size BUT the detail on the boots are NOT! Thought this would be my new go to store but unfortunately it most likely won't be!”

Helpful Report

Posted 5 years ago

“Nice product but not returnable if they do not fit. I wish I had noticed that before making the purchase. Lesson Learned.”

Helpful Report

Posted 5 years ago

We have a 30-day return policy as seen on our Returns & Exchanges policy page: https://mcozyboots.com/pages/returns-and-exchanges This particular customer placed an order on eBay, which has a different return policy.

Posted 5 years ago

“I had to pay $30 to ship back boots. Poor return policy”

Helpful Report

Posted 5 years ago

Sorry you're unhappy about the return process. Our return policy clearly states return shipping is buyer's responsibility. $30 were charged by USPS, not us and we are unable to control shipping rates unfortunately.

Posted 5 years ago

MyCozyBoots is rated 4.6 based on 2,502 reviews