I have no problem with the products offered or the service in ordering. I've given such a low rating because of their terrible return policy. I had ordered a slipper (without a box) in an 8, which was too large. Upon processing the return I learned that they didn't have a smaller size without a box, and I would have to pay extra for the smaller size with a box. You have to pay for shipping, but can't use their box (they don't want tape or writing on the box) or else you'd pay a 50% restocking charge. Although they had originally shipped me a box when I didn't order one, I had no idea if I'd have to pay the charge. You also have to return the product within 5 days. It felt like jumping through hoops. That was my first and last time ordering from this company.