MyCozyBoots Reviews

Name: MyCozyBoots
Address: 2968 Patina Ct, Camarillo
Rating: 4.57

4.6 Rating 2,738 Reviews

90 %

of reviewers recommend MyCozyBoots

Company Reviews

Metrics

4.6

Based on 2,738 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MyCozyBoots 5 star review on 14th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service. Would not return phone calls. AND You have to pay a Restocking fee for exchanges plus you have to pay for shipping it back. Will never use them again!”

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Posted 5 months ago

“Does not fit me & I can’t get a response on emails or calls to return”

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Posted 5 months ago

“Great!”

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Posted 6 months ago

“I placed an order on January 9, 2025 and paid for expedited shipping. Today is January 14, I have not received my order nor can I get in touch with ANYONE here! My tracking info shows my shipment was CANCELLED yet I have sent 7 emails and NO ONE will respond to me! I have filed a FRAUD claim on this company!”

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Posted 6 months ago

“Terrible experience !!!!crooked they asked me for 99 euros to get my boots cleared from ups although I already paid for 75 euros delivery into France This is misleading the customers without taking responsibility for it”

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Posted 6 months ago

“They gave 2 left feet for my sons Ugg boots for Christmas”

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Posted 6 months ago

“Shipping was fast! I love my boots they are so warm for this OH cold and snowy weather.”

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Posted 6 months ago

“Great product!”

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Posted 6 months ago

“Product was great!”

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Posted 6 months ago

“I ordered UGG slippers & I received worn/used. They were supposed to be NEW slippers. So I returned them & was forced to use their return label which charged me $20. I will never order from this company again. Because of your worn & used product I was charged to return them. You should not advertise a NEW product & send out a USED product also the customer should NOT have to pay for a return label when it was your company’s error…. VERY POOR CUSTOMER SERVICE…..”

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Posted 6 months ago

“Received on time, order was handled professionally. Easy to order web sitel Will order again!!”

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Posted 6 months ago

“sent a pair of shoes i bought my son for christmas and two different sizes and one shoe very worn.”

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Posted 6 months ago

“Horrible company. I have called and emailed 3-4 times to exchange for a different size from a Christmas present I was given. I have emailed from their site, no response and when I email the address from the confirmation email, it comes back to me as undeliverable. My husband totally wasted $120 on uggs that don't fit and I will never hear from them. WHAT A SCAM”

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Posted 6 months ago

“Love my Uggs Tazzlitas!!!!”

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Posted 6 months ago

“Ive owned uggs since 2019. The fabric feels different, though it is so cute and warm.”

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Posted 6 months ago

“Everything was perfect came exactly how I pictured it”

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Posted 6 months ago

“I got my shipment exactly like I ordered just in time for Christmas. But….they didn’t fit my daughter. Thank you for the prompt service on the purchase and return. Great company!!”

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Posted 6 months ago

“Good ship time good quality product”

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Posted 6 months ago

“We purchased 2 pairs of UGG winter boots. Size 7 was purchased, I usually wear a 7 or 7 21/2. The UGG 7’s were enormous on me. I decided to purchase them in size 6 ( fingers crossed ). I do live free returns thanks to Amazon. MYCOZYBOOTS does make you go through some hoops to process a return. The worst part is they charged a $20.00 return fee. Oh well could be higher. The nice thing is they send you a QR CODE for the USPS to scan and BAM ITS DONE. They do require you to box it up.”

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Posted 6 months ago

“Absolutely satisfied with my new boots. Got them for a steal and they came so fast!”

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Posted 6 months ago

MyCozyBoots is rated 4.6 based on 2,738 reviews