These folks are awesome. I had lost my dog tags many years ago and my wife kept telling me she would love to have had them I had them made at MyDogtag.com and gave them to her for Valentine's day. She was extremely happy with them. She then asked me to order a set for her of her Daddy who had passed away so I did that too. Two seconds after I ordered them she asked if I could order another set for her sister. I called hoping to get them added to the order just placed to save the shipping and they gave then to me for free to honor my Father in law's service. In a day where customer service is dead it is alive and well at Mydogtags.com