My complaint isn’t about the customer service it’s just the quality of the ring. They did a good job on the ring and sized it correctly and it was what I expected when I received it. However, only 2 weeks after our wedding the ring started turning black and tarnishing and I have never had something that’s supposed to be sterling silver do that. Ever. And now, 2 months later my ring looks terrible and ruined and I have never used any harsh chemicals or anything on it. It was a waste of money. My husbands ring has done the exact same thing. I’m very disappointed we spent as much as we did.