The texts are all to my husband, and it is my policy. Sam was helpful, although he phoned our home a lot whilst my husband was looking at his quote elsewhere due to the climate and his health issues, which was a little persistent. We didn't have replies from the other companies to make a comparison, so we could not make a decision. I still haven't received the small print form's and form for signing and my consideration time is fast disappearing. I have received one sheet telling me to sign forms but there was nothing else in the envelope. Please look into this. Thank you.