I find it hard to put it into words how bad my experience has been with Optima Legal. I will never again opt for a lower-cost option with my Solicitors and I would never recommend Optima Legal to anyone. I am currently at the point of calling Optima Legal EVERY SINGLE DAY to try and receive an update and move our case forward. Every single time I call, I am put through to someone who is not empowered or authorised to provide any help whatsoever. I have had it in writing that a Senior Case Executive will call me and they failed to deliver on this. I have been promised I would receive documents, only to be put back in the queue and have had to wait a further 3 weeks. To make matters worse, when I have finally spoken to a Senior Case Executive, I am frequently given factually incorrect numbers and misinformation. It seriously concerns me to think that this company is meant to employ legal professions. I am utterly shocked that a company is able to operate in this way.