“I have just finished writing a formal letter of complaint to this company. They were recommended to me by my mortgage provider Halifax and I also copied Halifax into my letter. Amongst the errors made were major mistakes in the calculation of Stamp Duty owed, long delays in addressing messages sent on their portal, 9 employees communicating with me on the portal rather than the one Case Executive I was told I would have, offers of compensation based on what their 'regulators' suggest-even though regulators have no bearing whatsoever on compensation offered. Also, a reluctance to provide their names during phone contact suggesting an unwillingness to be held accountable. This is highly unprofessional. I was also forced to make contact with the outgoing party to highlight the inaccuracies in the paperwork sent to both sides when it became clear that Optima Legal would not do so themselves within an acceptable time frame. This had been a high-conflict relationship and therefore, having to make this contact was extremely stressful for me. Without doubt, this is the worst company I have ever dealt with.”
“We are remortgaging with Santander and we can’t believe that they use their services.
Our experience has been terrible! Every week they ask for more documents if you try to call them you can’t get through to anyone or put on hold for 2 hours.
We are so disappointed. It has delayed massively our process and we are now on variable rate.”
“We are remortgaging with Santander and we can’t believe that they use their services.
Our experience has been terrible! Every week they ask for more documents if you try to call them you can’t get through to anyone or put on hold for 2 hours.
We are so disappointed. It has delayed massively our process and we are now on variable rate.”
“Avoid Optima Legal – appalling service from start to finish.
What should have been a straightforward remortgage has dragged on for over 16 weeks, with no clear justification for the delays. The lack of communication has been absolutely unacceptable. I was repeatedly instructed to use their online portal to leave messages, but these were rarely acknowledged, let alone responded to in any meaningful way.
There has been zero initiative from their side to keep me informed or move the process along. I had to constantly chase for updates, only to be met with silence or vague responses. For a legal firm handling sensitive financial matters, this level of disorganisation and disregard for clients is shocking.
Optima Legal has caused unnecessary stress and wasted time—I would strongly advise others to steer clear”
“2nd time I have forced to do mortgages through this company.
They are so unresponsive (both times) that deadlines pass and nothing is actioned.
Avoid using these people if you have deadlines and dates to keep to.”
“It's there lack of communication to be honest.
Sent in a Get In Touch, assuming response time would be decent, still waiting for a reply.
Phoning in is even more of a headache just to get into a 30min queue to try and speak to an agent.
If their response time was decent, I would not be writing this.”
“A few months have passed since I requested a withdrawal, and I have yet to get the money in my bank account. The money in my wallet mysteriously vanished shortly after I made the request. After becoming frustrated with the lack of communication and updates, I made the decision to contact TORRECIT.
Fortunately, they assisted me in getting the money back.
Although I'm glad the matter was ultimately settled, I was disappointed by the length of time and the lack of openness.
However, TORRECIT/COM and their crew deserve my appreciation for their efficient assistance in fixing the issue.
I heartily endorse their offerings.”
“Please be wary of this company as they scammed me out of my hard-earned money and even accessed my bank account without my knowledge, resulting in serious financial consequences. I was simply trying to improve my life through investment, but this company ruined it.
They should be investigated and shut down. I was lucky enough to get help from
Mrs. Doris Ashley, who quickly and effectively assisted me in recovering my lost funds. If you’re in a similar situation, you can reach out to her at
Email:(dorisashley71 (@) gmail com) or contact her via.
WhatsApp at +1.–.(404).--.721.--.56.--.08 for a reliable resolution.”
“Extremely terrible experience. It is taking almost 2 months to remortgage, they keep delaying the process, not answering messages on the portal or not helping at all on the phone. Because of them I am on variable rate and I will just renew with my current lender as I have no idea on when and if the completion will be ever set. A real nightmare!”
“Absolutely rubbish law firm. I have had a few conveyances and remortgage cases in the past years. This law firm was forced to me by the new mortgage provider and their service is shockingly incompetent. I don't even want to give them a one star rating if I had a zero star choice.”
“Waste of my time trying to get through the automatic call answering. Spent 20 minutes then found out the thing their portal said I needed to do - I didnt need to do. Please find a decent local conveyancer and dont use these muppets”
“Worst company to deal with!!! No one answers anything you send and they won’t talk to you, you call and you are told you HAVE to send a request through the portal and then you just never get a response… how this company is used by santander I will never know. It’s shambolic. I’m cancelling my remortgage and will never use Santander again! Just because of this little outfit.”
“AVOID AVOID AVOID!!!
Please save yourself and don’t use this company of so called “conveyancers”.
This is by far and away the worst company i have ever had to deal with. They were tasked with a straightforward transfer of equity and remortgage, which would take any reputable firm 3-6 weeks to complete. It took Optima Legal 6 months to complete this work, which resulted in me paying thousands of pounds extra on my mortgage as we went two months past the end of my fixed rate period.
They are impossible to deal with, every time you call up to chase them your call is answered by support staff who don’t know anything and all they do is say “we will prioritise this for you” but never do and they can’t explain why it is taking so long and what’s going on.
Be aware that any request has a 10 working day turnaround, and i mean anything takes that long, even the littlest of things, so you can imagine how long it takes to progress anything and most of the time they don’t even do it within 10 days!
On the rare occasion a Case Executive does actually contacts you will then realise they don’t have a clue what they are doing as they frequently provide incorrect information and can’t tell you how long anything will take or what the next steps are.
After raising formal complaints which they don’t even follow their own complaints process for and giving them a chance to repair the damage they caused, they offered me a pathetic £100 compensation due to poor service on their part. Such a joke of company!
Please avoid them if you can, even if Halifax or whatever Bank are covering the costs of them, it is still worth paying a proper firm the couple of hundred pounds to do it for you, as this company will no doubt fail to complete your remortgage on time and so it will cost you more overall.”
“Long and protracted process, all unnecessary. Recommended by my lender but now regret it six months on. Caused a headache for all involved in the process and have zero confidence they can actually deliver a practical legal service for me.”
“I’ve used several solisitors over the years but Optima Legal have been the worst.
I had a relatively straight forward remortgage in pace many months before the deadline. Firstly they ‘accidently’ closed my case, I had to call and get it reopened. They have lost paperwork of mine which I sent them in the post and have had to resend. When I call them it often takes over 40 minutes to get thorough to them and often a told I’ll have to message them in the portal anyway.
I’m now past my mortgage deadline and am paying extra because they can’t do their jobs properly, I call each day but still they can’t resolve. Please avoid using!”
“This is the worst company I had to deal
with . Extremely inefficient my mortgage process has been extremely stressful it has cost me thousands and left me in breach of contract .
Every time I called they said we will escalate internally . Their SLA is 6 to look at a simple email and they keep adding more things to the list of things required !
Really dreadful”
