“Optima Legal should have their license with major lenders revoked. I have never been through such a stressful experience with a company before in my life. I remortgaged and they messed up the paperwork. I contacted them with the necessary corrections by all means possible and they didn’t get back to me for 15 days! By this time, I had been forced to contact the estranged outgoing party to tell them not to sign the paperwork. This was a high conflict, abusive relationship and I should never have been forced into this position. My case was handled by 9 different case handlers from start to finish rather than the one I was supposed to have assigned. This caused further confusion, delays and mistakes. They even lied when I complained trying to justify a pitiful token compensatory payment of £100 by saying it was in line with what their regulators recommend. Regulators don’t recommend levels of compensation! To top it off, they even asked me to pay extra money for my case to complete. I had no choice, but made it absolutely clear I would be adding this to my request for a refund. Their summary of my 10 week experience from start to finish was perhaps more shocking of all. It was put down to nothing more than ‘slow progress of my file’. What an absolute joke. Needless to say, my case is now with the Legal Ombudsman.”
“I was re-mortgaging and optima legal made this process so stressful. They left everything untill the last minute even though they were made aware at the point of them representing us. They made the process very stressful and also costly to myself. you do not get an allocated a particular case manager, you have to speak to someone in a call centre and everytime i did call i had to go through my case everytime, and they did not have a clue and where just telling me what i already knew. I WOULD NOT RECOMMEND OPTIMA LEGAL TO ANYONE.”
“After six months, got turned down with a remortgage can never speak to anybody they do not reply to anything you put in the portal. I will be the worst company I’ve ever dealt with.”
“Weeks of technical issues had me feeling completely drained. Then I got connected with THOMAS and his incredible support team, and everything changed. They took the time to listen, understand, and implement real solutions — not temporary fixes. The communication was constant, the professionalism unmatched, and the outcome flawless. True examples of what exceptional customer service looks like!
#TechSupport #ClientCare”
“Weeks of technical issues had me feeling completely drained. Then I got connected with THOMAS and his incredible support team, and everything changed. They took the time to listen, understand, and implement real solutions — not temporary fixes. The communication was constant, the professionalism unmatched, and the outcome flawless. True examples of what exceptional customer service looks like!
#TechSupport #ClientCare”
“I have just finished writing a formal letter of complaint to this company. They were recommended to me by my mortgage provider Halifax and I also copied Halifax into my letter. Amongst the errors made were major mistakes in the calculation of Stamp Duty owed, long delays in addressing messages sent on their portal, 9 employees communicating with me on the portal rather than the one Case Executive I was told I would have, offers of compensation based on what their 'regulators' suggest-even though regulators have no bearing whatsoever on compensation offered. Also, a reluctance to provide their names during phone contact suggesting an unwillingness to be held accountable. This is highly unprofessional. I was also forced to make contact with the outgoing party to highlight the inaccuracies in the paperwork sent to both sides when it became clear that Optima Legal would not do so themselves within an acceptable time frame. This had been a high-conflict relationship and therefore, having to make this contact was extremely stressful for me. Without doubt, this is the worst company I have ever dealt with.”
“We are remortgaging with Santander and we can’t believe that they use their services.
Our experience has been terrible! Every week they ask for more documents if you try to call them you can’t get through to anyone or put on hold for 2 hours.
We are so disappointed. It has delayed massively our process and we are now on variable rate.”
“We are remortgaging with Santander and we can’t believe that they use their services.
Our experience has been terrible! Every week they ask for more documents if you try to call them you can’t get through to anyone or put on hold for 2 hours.
We are so disappointed. It has delayed massively our process and we are now on variable rate.”
“Avoid Optima Legal – appalling service from start to finish.
What should have been a straightforward remortgage has dragged on for over 16 weeks, with no clear justification for the delays. The lack of communication has been absolutely unacceptable. I was repeatedly instructed to use their online portal to leave messages, but these were rarely acknowledged, let alone responded to in any meaningful way.
There has been zero initiative from their side to keep me informed or move the process along. I had to constantly chase for updates, only to be met with silence or vague responses. For a legal firm handling sensitive financial matters, this level of disorganisation and disregard for clients is shocking.
Optima Legal has caused unnecessary stress and wasted time—I would strongly advise others to steer clear”
“2nd time I have forced to do mortgages through this company.
They are so unresponsive (both times) that deadlines pass and nothing is actioned.
Avoid using these people if you have deadlines and dates to keep to.”
“It's there lack of communication to be honest.
Sent in a Get In Touch, assuming response time would be decent, still waiting for a reply.
Phoning in is even more of a headache just to get into a 30min queue to try and speak to an agent.
If their response time was decent, I would not be writing this.”
“A few months have passed since I requested a withdrawal, and I have yet to get the money in my bank account. The money in my wallet mysteriously vanished shortly after I made the request. After becoming frustrated with the lack of communication and updates, I made the decision to contact TORRECIT.
Fortunately, they assisted me in getting the money back.
Although I'm glad the matter was ultimately settled, I was disappointed by the length of time and the lack of openness.
However, TORRECIT/COM and their crew deserve my appreciation for their efficient assistance in fixing the issue.
I heartily endorse their offerings.”
“Please be wary of this company as they scammed me out of my hard-earned money and even accessed my bank account without my knowledge, resulting in serious financial consequences. I was simply trying to improve my life through investment, but this company ruined it.
They should be investigated and shut down. I was lucky enough to get help from
Mrs. Doris Ashley, who quickly and effectively assisted me in recovering my lost funds. If you’re in a similar situation, you can reach out to her at
Email:(dorisashley71 (@) gmail com) or contact her via.
WhatsApp at +1.–.(404).--.721.--.56.--.08 for a reliable resolution.”
“Extremely terrible experience. It is taking almost 2 months to remortgage, they keep delaying the process, not answering messages on the portal or not helping at all on the phone. Because of them I am on variable rate and I will just renew with my current lender as I have no idea on when and if the completion will be ever set. A real nightmare!”
“Absolutely rubbish law firm. I have had a few conveyances and remortgage cases in the past years. This law firm was forced to me by the new mortgage provider and their service is shockingly incompetent. I don't even want to give them a one star rating if I had a zero star choice.”
“Waste of my time trying to get through the automatic call answering. Spent 20 minutes then found out the thing their portal said I needed to do - I didnt need to do. Please find a decent local conveyancer and dont use these muppets”
“Worst company to deal with!!! No one answers anything you send and they won’t talk to you, you call and you are told you HAVE to send a request through the portal and then you just never get a response… how this company is used by santander I will never know. It’s shambolic. I’m cancelling my remortgage and will never use Santander again! Just because of this little outfit.”
