Avoid Optima Legal – appalling service from start to finish. What should have been a straightforward remortgage has dragged on for over 16 weeks, with no clear justification for the delays. The lack of communication has been absolutely unacceptable. I was repeatedly instructed to use their online portal to leave messages, but these were rarely acknowledged, let alone responded to in any meaningful way. There has been zero initiative from their side to keep me informed or move the process along. I had to constantly chase for updates, only to be met with silence or vague responses. For a legal firm handling sensitive financial matters, this level of disorganisation and disregard for clients is shocking. Optima Legal has caused unnecessary stress and wasted time—I would strongly advise others to steer clear