Yousuf performed an excellent customer service reflecting his knowledge and savvy about computer issues. He listened carefully to my problem(s) and demonstrated how i can resovle my issue and transform my pdf to a jpeg so it can be inserted into a word document. He went a step further and demonstrated to me another way to convert a pdf to word. It was extremely helpful what he showed me. In addition he fixed the setting of my word outline so i could find quickly what i am looking for. Yousuf was attentive to my needs, he listened carefulle, understood what was best for me, and then took the time to walk me through the steps. I am very very happy with the service of your Company in general, and Yousuf in particular, Again thank you so much and keep up the great service Mariam Noujaim 916 834 8916