Surender Singh Rawat was fabulous! After I got upgraded to Windows 10, (which I did not want because I had Windows 7 Pro), he showed me the important new features and helped me get oriented. He was very patient and could relate to how I wanted things set up -- preferably to operate the way they did on Windows XP. For Microsoft to upgrade ANY computer from one operating system to another, without an explicit OK from the user is disgusting! Every time the Windows 7 opsys asked if I wanted to upgrade I said no, but because I had "automatic updates" turned on my computer was automatically upgraded at midnight.