I have just finished a 2 1/2 call for your very good technicians, Taran Jeet and Deepak. I originally called as I had received what I believed was a "scam" call from an overseas phone number from a young man saying he was calling from Microsoft and asked me if I was the prime user of my computer, as it had been noticed that over a period of three months various "malware" (?) had been trying to get into my computer. I felt suspicious of this caller and gave him no information and asked for his number and said I would call back. The number he gave me 877-822-7770 said that the person I was calling was currently unavailable. Obviously not Microsoft. Anyway, Taran Jeet said he would check my computer and I permitted access. After 1.75hrs it showed there were 687 problems and he suggested I should have the Windows Expert clean up the problems. So I said okay to the $149.50 to clean it up. This took another 45 minutes. So now, hopefully, my computer will be cleaner and faster. Both Taran and Deepak were very professional and courteous, and, I must say, good salesmen. My thanks to them both. Fine Microsoft representatives.