Two needs for this kind of support in the last 48 hours. different things wrong, but both were addressed quickly, with knowledge, intelligence and a very helpful, respectful, and pleasant social attitude. The quick, easy, and problem resolving connection to my computer's software technical support has been a HUGE emotional benefit to me, and I suspect I will continue to subscribe to the service FOREVER ! It seems to me that I have melt down problems once, twice or more times a year what are quickly resolved in minuets, -rather than the typical DAYS I spend attempting to correct (I am sure my personally made) operational errors. Lee Woodard San Diego, Calif. U.S.A.