I have had too basically be without my laptop service for almost three days now due to the fact that my internet service was not working properly and my printer was not set up properly. THANKS and PRAISE be to your technician first name of " Glurau ". He was able after much devotion and perseverance get my business back to working. He is absolutely great at his career and you will do yourselves a great service too keeping him on your staff and keeping him happy. He is a precious asset to your organization. Thank you, your customer, now happy again. Daniel Sullivan, Arizona, USA.