I had several issues going on with my computer, some I had lived with for months. Aman Kumar Chauhan walked through each issue with me and resolved each one. I was very pleased. The only thing I didn't like was, his dialect was hard to understand and he spoke quite softly, and too fast. I end up saying, "what? what did you say?" repeatedly and frequently. He probably got tired of hearing it. When I call My Phone Support, my priorities are: 1. to get the problem fixed and, 2. it be done in a timely manner, 45 min. or less. Tonight went fairly quickly but this is the second time we spoke concerning the main issue of installing Flash Player (or in this case, opening up the filters). We spent an hour on the phone the day before, and he couldn't fix the issue. He was courteous enough however, that he called back this evening and seemed to know exactly what to do to fix the issu, leaving us time to tackle other issues. Thank you Aman!