If you are a treadesman/woman, you have to apply for "leads". If you get shortlisted by the customer, you will be charged regardless weather you get the job or not. Even if the "lead" does not answer the phone, emails or texts, you still get charged! The customer can shortlist upto 5 tradesmen per job & MyBuilder encourage them so shortlist lots of tradesmen. One lead cost me £28+VAT. MyBuilder will charge this amount for upto 5 tradesmen. So they make £168 & either 1 person (or sometimes none) will get the job.This is why they multi-millionares, at the expense of people just trying to make a living. I started adding a note in my messages saying "please only shortlist me if you are serious as I will be charged a fee as soon as you shortlist me". MyBuilder told me I can not do this & have now closed my account. I want to take legal action against then. Can anyone help?