MyBuilder Reviews

Name: MyBuilder
Rating: 4.10

4.1 Rating 319 Reviews

80 %

of reviewers recommend MyBuilder

Company Reviews

Questions

Metrics

4.1

Based on 319 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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MyBuilder 5 star review on 28th March 2024

Sheila Lalley

MyBuilder 1 star review on 19th July 2023

Adam Bransbury

MyBuilder 1 star review on 18th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m a trade person. I’ve been on my builder for a few days and Ithe two leads that I have tried to click on twice. I’ve been targeted by scammers with jobs that are not really from them. They have been taken from other websites and they’ve tried to make me tender and charge me for the services after being charged by my builder Beware I’m out of here”

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Posted 5 days ago

“Tradespeople listed on your site are not properly vetted. We have been misled, financially exploited, and left in an extremely vulnerable position by one of your listed tradesmen. A 1-star review has been submitted — though frankly, 0 stars would be more appropriate. Due to your character limit, we were unable to even share the full extent of our experience. You only carry out very basic checks on traders when they sign up and do not carry out annual checks as would be expected by a customer to ensure protection from rogue traders. Indeed, you have revealed to me that no checks have been carried out on the trader in question since 2022, (3 years) which is also the year his company was struck off. I am astounded that you think that this is reasonable.”

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Posted 1 month ago

“Do not use mybuilder! I was defrauded by a roofer who had set up multiple accounts through mybuilder to scam people out of their money. When reaching out to mybuilder for support on the matter, all I was told was that I should leave a review. There was no investigation into him or mention of compensation. They did close down the tradesman's account but this only blocked me gaining any further information on him to send to small claim's court. I'd chosen this tradesman due to 27 positive reviews (which I now know were all fake). You can not trust any of the information listed on this profiles. My tradesman (Martin Cash) didn't have a registered company, an up to date address, phone number or email address - but mybuilder assured me that they "vet" every profile thoroughly. They do absolutely nothing to protect the customer and allow cowboy builders to rip off vulnerable people time and time again. They should not be allowed to operate further without government registration on their tradesmen. Dreadful company.”

MyBuilder 1 star review on 12th November 2025

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Posted 1 month ago

“Your plumbers are nothing but a bunch of Cowboy's. Never again will I dream of using your Cowboy outfit.”

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Posted 3 months ago

“Investing Here Was a Nightmare—Fraud Shield Recovery Delivered”

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Posted 3 months ago

“Dean of DJB Builders called to view the work required same day I placed it on MyBuilder. Gave me a very reasonable quote and returned at the agreed date to complete the project. Worked steadily all day with an assistant and completed the refurbishment of my patio to an excellent standard. Recommended for future work.”

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Posted 4 months ago

“I had a bad experience with a contractor, but my review was removed because the job wasn’t completed—due to the contractor’s own mistake. It seems the platform is biased in favor of the contractor, likely because they receive payment from them.”

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Posted 5 months ago

“Chris from C.C.Electrical Connections was prompt,efficient & very competant in doing the electrical work that i required.”

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Posted 1 year ago

“I used MyBuilder for the first time and will never use it again. I was visited by Yusaf Jam, he did not have a clue what my boiler problem was and wasted 4 hours of my time investigating it. In the end I was exactly in the same situation as before his visit and was charged 500 pounds for this waste of time and problem not solved. Today a real professional plumber solved the problem as well as a leak in less than one hour for a fraction of what I was charged by Yusaf. I am shocked that MyBuilder has this kind of members in their list. Never again”

Helpful Report

Posted 1 year ago

“Attention tradespeople! It’s a scam! Got charged £9 + VAT to change an extractor fan. The customer had no interest in having it changed (I suspect it was a fake user). Paid £5 + VAT for lead to change a simple fixture. Called the guy and he was extremely rude and said it had already been fixed. It’s clearly a scam. Fake users with fake jobs. Be careful boys and girls”

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Posted 1 year ago

“The legend that is Pete Croft, The Peter Kay of decorating!. Lovely, funny, chatty man, never laughed so much & he has transformed my home to what a friend called a show house. Very thorough & trustworthy left him to finish whilst I was away. Thoroughly recommend, this excellent painter & decorator! I'd give him 10 stars if I could!”

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Posted 1 year ago

“This company is not trustworthy at all I ‘ve been with them only 3 days , I didn’t get any job and they charged me £32”

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Posted 1 year ago

“Dan Lambert fitted a double glazed window from estimate to completion very short time scale very pleased with the result a good price definitely recommend very pleasant man quick and efficient thank you”

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Posted 1 year ago

“PM Contract did a fantastic job, responded promptly. They they disposed of my fallen tree due to high wind and trim the rest f the trees very efficiently. I highly recommend the company. I liked their friendly approach and gave necessary advise.”

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Posted 1 year ago

“I hired Pawel a Polish trades man. He agreed on a price for jobs doing. He turned up the first day did an hours work and went away. He ignored my texts asking when he would be back. I got a text saying be there in fifteen minutes. He came did one door then said he had an interview and left. He wanted £200 for doing the jobs. I gave him £40 for materials and said if it is any more let me know. I said i would buy them. He bought a toilet seat and three kitchen cubpard shelves. I asked do i owe you any more money. No he said. He said he would get bits from the £200. He needed the money. I was stupid and gave him the money. Never seen him again. I cannot find him on the site. when i said i was going to the police, he sent me the thumbs up signe. Most of the jobs are not done and i cannot have him back with the texts he sent to me. One silly lady on her own.”

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Posted 1 year ago

“Great bloke very friendly excellent work ethic. My doors fitted perfectly. I will recommend this company 100 per cent. The price was very fair. Kevin Ball is a very good carpenter. KBCarpentry.”

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Posted 1 year ago

“Charged me £6 for opening a link they sent via email!! Explained to them I have no interest in pursuing work with them and want my account closed and emails to stop, they ignored and still pursuing £6”

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Posted 1 year ago

“I have just had a 2 tier step built to the front of my house, by Harry-lee Vale of Alpha Omega property Services. Harry-Lee's perseverance was exemplary and the step now compliments the curb appeal of my house well done to Harry-lee and I would highly recommend him.”

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Posted 1 year ago

“I employed James Henderson of Kirkcaldy to fit my new kitchen. He was really excellent- pleasant, helpful and very efficient. Even when there were problems with delivery he helped me to sort things out. Would recommend him without hesitation.”

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Posted 1 year ago

“I have never used My Builder. I am not a tradesman or a customer. However, recently just over £1000 was taken from my bank account by My Builder. I instantly called my bank and was forwarded to the fraud team. My details had been stolen and used with My Builder. I believe that My Builder owes me my money back. I have tried calling them but the phone is always engaged?! You cannot get through on the phone. I've sent emails and had no response. If anyone, customer or tradesman is thinking of using this company, I would advise to stay well clear. From reading the reviews it's all a scam and they clearly just want your money regardless of how they get it. It's disgusting that a company like this is allowed to keep going. Not only do they seem to con the tradesmen that use them and ignore genuine customers, they also seem to think its OK to take money from someone's bank account who has been a victim of fraud. Appalling.”

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Posted 1 year ago

MyBuilder is rated 4.1 based on 319 reviews