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MyBuilder Reviews

4.2 Rating 307 Reviews

82 %

of reviewers recommend MyBuilder

Company Reviews

4.2

Based on 307 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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MyBuilder 5 star review on 28th March 2024

MyBuilder 5 star review on 28th March 2024

MyBuilder 5 star review on 28th March 2024

MyBuilder 5 star review on 28th March 2024

MyBuilder 5 star review on 28th March 2024

MyBuilder 1 star review on 19th July 2023

MyBuilder 1 star review on 18th January 2023

70

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I hired Pawel a Polish trades man. He agreed on a price for jobs doing. He turned up the first day did an hours work and went away. He ignored my texts asking when he would be back. I got a text saying be there in fifteen minutes. He came did one door then said he had an interview and left. He wanted £200 for doing the jobs. I gave him £40 for materials and said if it is any more let me know. I said i would buy them. He bought a toilet seat and three kitchen cubpard shelves. I asked do i owe you any more money. No he said. He said he would get bits from the £200. He needed the money. I was stupid and gave him the money. Never seen him again. I cannot find him on the site. when i said i was going to the police, he sent me the thumbs up signe. Most of the jobs are not done and i cannot have him back with the texts he sent to me. One silly lady on her own.”

Posted 2 weeks ago

“Charged me £6 for opening a link they sent via email!! Explained to them I have no interest in pursuing work with them and want my account closed and emails to stop, they ignored and still pursuing £6”

Posted 2 weeks ago

“I have never used My Builder. I am not a tradesman or a customer. However, recently just over £1000 was taken from my bank account by My Builder. I instantly called my bank and was forwarded to the fraud team. My details had been stolen and used with My Builder. I believe that My Builder owes me my money back. I have tried calling them but the phone is always engaged?! You cannot get through on the phone. I've sent emails and had no response. If anyone, customer or tradesman is thinking of using this company, I would advise to stay well clear. From reading the reviews it's all a scam and they clearly just want your money regardless of how they get it. It's disgusting that a company like this is allowed to keep going. Not only do they seem to con the tradesmen that use them and ignore genuine customers, they also seem to think its OK to take money from someone's bank account who has been a victim of fraud. Appalling.”

Posted 3 weeks ago

“If you want to lose money, go to this site. They sell false data of "potential" customers. They should be convicted for such services. I do not advise anyone to work with them.”

Posted 1 month ago

“Hi I'm a tradesman, Gas engineer. This site is a scam. You have to pay £10 odd to be 'shortlisted' for a job which means you can just have the supposed customer details. I did this twice and the 'customer' was some random call centre in London. So I think they have people create fake jobs to get money from 'leads' fraudulently. I can't be bothered to pursue just paid £18 to stop getting harassing emails and deleted account.”

MyBuilder 1 star review on 19th July 2023

Posted 9 months ago

“What a rip off my builder are keep away at all costs Trying to charge me £42 for short list fee I did not even quote job”

Posted 10 months ago

“The trader, Kofi from Nian Concepts & Design, I hired through MyBuilder charged me money up front and did not finish his work. However, MyBuilder refused to get involved, not even wanted to help me upload the photos that I sent regardng the poor quality of work that the trader did. We could not get our money back and now have an unfinished living room alcove.”

MyBuilder 1 star review on 18th January 2023

MyBuilder 1 star review on 18th January 2023

Posted 1 year ago

“I hired a tiler GS Decorating through them What a mess he left, 2 days later we are still trying to clean up the dried in grout off the window frame, the window, the tiles and drainer The whole floor had to be vacuumed and washed Sent photos to my builder but they are refusing to do anything When if I asked if they had seen the photos of the mess I was told I’m not a tradesperson You don’t need to be a tradesperson to see the mess of dried in grout we cleaned What a stupid remark I have cancelled another job I had posted with them Why did they want me to send photos if they weren’t going to do anything He made vile remarks about my husband when it was me who posted the job He was here for 3 hours on two daysIn future I will use a more reputable job finder”

MyBuilder 1 star review on 7th January 2023

MyBuilder 1 star review on 7th January 2023

MyBuilder 1 star review on 7th January 2023

MyBuilder 1 star review on 7th January 2023

MyBuilder 1 star review on 7th January 2023

MyBuilder 1 star review on 7th January 2023

MyBuilder 1 star review on 7th January 2023

MyBuilder 1 star review on 7th January 2023

MyBuilder 1 star review on 7th January 2023

MyBuilder 1 star review on 7th January 2023

MyBuilder 1 star review on 7th January 2023

MyBuilder 1 star review on 7th January 2023

MyBuilder 1 star review on 7th January 2023

MyBuilder 1 star review on 7th January 2023

MyBuilder 1 star review on 7th January 2023

MyBuilder 1 star review on 7th January 2023

MyBuilder 1 star review on 7th January 2023

MyBuilder 1 star review on 7th January 2023

MyBuilder 1 star review on 7th January 2023

Posted 1 year ago

“thank you for fake profile”

Posted 1 year ago

“Alexander Sharples (mobile: +44 7496 095593) came to my house to fix a shower problem on Tuesday 5th July 2022. He didnt fix the shower problem - problem still remains. Also since he completed the job on Tuesday 5th July, water is leaking through the ceiling from the bathroom to the kitchen. Also water is leaking from the boiler. There has never been any water leak in the house prior to Alexanders. Alexander wanted cash payment so Id paid him £180 cash at his request on Tuesday. Today Alex has told me hes too busy to come back to fix the shower and water leakages. Now I have to find a reliable plumber to fix the problems & water leaks caused by Alexander. I’ve been ripped off. Im having sleepless nights. Alexander had good reviews on mybuilder.com but i believe his reviews are fake.”

Posted 1 year ago

“Mybuilder is a Ripoff company, invoice for none exciting job have No customer vetting to stop tradesmen from being ripped off. No tradesmen customer services. The worst company I've ever dealt with in my 30 years as a professional tradesmen. Mybuilder is only interested in filling thete pockets with tradesmans money. Avoid at all costs”

Posted 1 year ago

“The refund policy on shortlist fees is extremely strict and the customer service is terrible. I recently had a customer shortlist me the second I expressed interest in a job, before I had chance to send a basic rates/availability message. I sent my usual message and with no other chance to communicate in the day she just told me later on she had found someone else, no explanation, no other traders interested in the job or shortlisted for it. I complained to the site and they were totally obstinate and uncaring about my perspective. I am a sole trader and not doing massive jobs so the shortlist fees are already pretty high, and if I'm going to get shortlisted and rejected because the customer found someone on a different site, I'm making significant losses. If the customer hasn't used the site to get their builder, surely I shouldn't have to pay the site in that particular case? The customer service person was not sympathetic and just churned out policies instead of having a conversation. They obviously don't care at all about tradespeople and just in it for the money. I wouldn't be at all surprised if they created fake jobs and shortlisted everyone interested before not replying to any in order to cream a bit extra from tradespeople. I'm sure they can't be any use at preventing poor trades or cowboys from using the site, so I imagine it's not good for customers either. In addition to this the shortlist fees seem to be calculated in an unclear and sometimes illogical way. Based on items the customer does or doesn't tick one person listing a job could find a shortlist fee triple that of someone who didn't add as much detail for the exact same job.”

Posted 1 year ago

“Poor workmanship. Poor service. Incomplete work. Broken promises by contractor. Little or no support from My Builder. The only advice given was to next time take out insurance as My Builder was unable to intervene and taking legal action was not advised due the low cost of work”

MyBuilder 1 star review on 23rd March 2022

MyBuilder 1 star review on 23rd March 2022

MyBuilder 1 star review on 23rd March 2022

MyBuilder 1 star review on 23rd March 2022

MyBuilder 1 star review on 23rd March 2022

Posted 2 years ago

“Had new roof installed by technicalroofingsolutions in manchester and after 2 days i have a leak but when i contacted the roofer who was recomended by MY BUILDER they dont answer the phones or reply to txts or emails and the guarantee they give you turns out to be false. This company is a joke.”

Posted 2 years ago

“Think really heard before hiring anyone from mybuilder. Please do not trust their feedback system for trademen. I hired a tradesperson based on their feedback and that tradesperson has done a runner after I paid him. Now @mybuilder are refusing to take steps. They don't want to know. They do not care. They do not want to penalise the tradesperson either or suspend the account. Presumably because they are paid by the tradesperson and not by end users like myself. If anyone else want to take Mybuilder to court please reach out to me as I am looking to instigate a class action against them. @Dailymailuk @Bbcwatchdog @Which”

Posted 2 years ago

“Absolute rubbish company. Paid a hefty sum for bathroom installations, tiles shipped from Spain and Italy. The builders I got from their site, did a absolutely appalling job. There has been leaks for the last 1.5 years. The sad path is I no longer have a job, so I cant afford to repair it. The bathroom stinks without being used and honestly, I am very depressed by this. Trader is now conveniently in Poland. Think again if you want to use their platform. Their complaints process is a sham and you will never get due redress. Since you have asked for more information and to prevent you from providing a generic response that would attempt to make my complaint look trivial, here is what your complaint handler provided to me as a response. Hi Alice, Thank you for your time earlier today and, once again, sorry to hear of the issues you have had with Mariusz. Following our conversation, I have tried to call Mariusz but there was no answer. I have sent him an email asking him to make contact with me. I will update you if I hear anything from Mariusz. If I do not hear from Mariusz, I will follow him up one last time in the next couple of days. In the meantime, please can you send me details of any messages you have from Mariusz of him explaining he is bankrupt and now living in Poland, along with any pictures of the work he has done? As discussed, please click this link for more advice on the Small Claims Court. If you do take any legal advice, I would advise that you make them aware that you believe Mariusz to be bankrupt. For completion, please see below the contact details we have for Mariusz. As I mention above, I will keep you updated. Please let me know if you have any questions. Kind regards, Jacob MyBuilder Customer Service ref:_00D4JCzX0._5004L1K4GO:ref Well Jacob and the general public, mybuilder plus did not come into effect until post 2020, which means that as I had used your site as an intermediary between myself and the trader, this product is not relevant to my situation.Your response shows the dicey and offhanded way you handle complaints. You have not taken responsibility for this, even slightly in any way. Lest you forget, you did inform me in your email on 13th November 2020 that you would update me on blocking Mariusz; account. I can bet you didn't until further complaints were made by other customer's to this effect. Your company have been fraught with terrible reviews of your customer's terrible experiences with tradesmen, but again no responsibility.This review has detailed to communicate my dissatisfaction with your services, whatever that is. For a company that acts as an intermediary for tradesmen that stand to collect thousands of pounds, you should do better. I only hope others have taken the time to read through the email thread. As I have now found, trustatrader offers a much better service. You can do a comparison online of these companies. I hope you all make better decisions than I have going forward. There is no point going back and forth with this company. They have just shown through their response that if you decide to use their services, without mybuilder plus and the tradesman decides to go bankrupt or move somewhere else, you are liable for the damage. On the other hand, maybe using google reviews to search for trusted traders in your area my be better and safer in the long run**** Reply from MyBuilder 4 hours ago Hi Alice, Unfortunately we can't prevent people from going bankrupt. However, we now offer an insurance policy - MyBuilder Plus - to cover people for the occasions where work is unsatisfactory or tradespeople run into financial problems. After ten years of successfully using MyBuilder to source work and over two hundred positive customer comments for completed work, the tradesman received several negative customer comments in succession and we took action to permanently close his account. Jacob - MyBuilder”

MyBuilder 1 star review on 17th November 2021

MyBuilder 1 star review on 17th November 2021

MyBuilder 1 star review on 17th November 2021

MyBuilder 1 star review on 17th November 2021

MyBuilder 1 star review on 17th November 2021

MyBuilder 1 star review on 17th November 2021

MyBuilder 1 star review on 17th November 2021

MyBuilder 1 star review on 17th November 2021

MyBuilder 1 star review on 17th November 2021

MyBuilder 1 star review on 17th November 2021

Posted 2 years ago

“Hopeless posted two jobs only got one reply to each posted job the first one an electrical supply to my shed price was priced so high guess he didn't really want the job the second one a plumbing job tradesman never even turned up to his made appointment to view and quote total waiste of my time”

Posted 2 years ago

“To find a person to do the job for me was easy, job was done poorly, but the person promised me it will get sorted out, 3 years later I am still chasing and no luck. Asked MyBuilder to support and allow me to edit positive feedback I have originally left, but apparently I am not able to because of some policy they have. Wish they had better customer service.”

Posted 2 years ago

“Stay away from !!First class floor sanding! Had my floor sanded sawdust finished then I Matt finish We had problem areas where tiles had to be relayed through doorways they said it will be fine and they will relay them and fix them two days after they finished the door errors have been cracking and wobbling not What we wanted very bad Crossman ship”

MyBuilder 1 star review on 5th April 2021

Posted 3 years ago

“My builder good initially but with price raise and service now? Be careful.they will fall as soon as someone else will come with honest offers for the traders.”

Posted 3 years ago

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MyBuilder is rated 4.2 based on 307 reviews