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MyBuilder Reviews

4.2 Rating 307 Reviews

82 %

of reviewers recommend MyBuilder

Company Reviews

4.2

Based on 307 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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MyBuilder 5 star review on 28th March 2024

MyBuilder 5 star review on 28th March 2024

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MyBuilder 1 star review on 19th July 2023

MyBuilder 1 star review on 18th January 2023

70

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My builder do not care at all about the traders on there, i had a scenario where i got shortlisted, I immediately recognised the details of a customer I was already in a quoting process with. I contact my builder to ask them to cancel it off within around 3 min of being shortlisted. It was tough luck, pay for it anyway. Clearly they put more stock in just taking money than providing a fair service. Knowing full well that that lead has not helped me in anyway, they are still happy to take my money, says a lot about the companies ethics and the people who run it.”

Posted 3 years ago

“Posted 2 jobs. The first job involved concreting 2 fence panels into patio. One didn't get back to me and the other had a look saying he would be there 9am - didn't show. The 2nd job One didn't get back to me, the other pretended he was on his way. Didn't show. Absolutely no communication to let me know what was happening . I stayed in every day, waiting. Will definitely NOT use again!”

Posted 3 years ago

“S & J building Company LTD, Mr Jay Pearman and Shane John Webb who are owner of this company are not builders but fraudsters, stay away from them”

Posted 3 years ago

“Used My Builder as a trader on and off for a number of years. Found to be more of a con than anything else with numerous "Leads" turning out to be dead ends with phone numbers not working or never able to contact the "customer" and still being charged for the lead. Sceptical as to if a number of these are actually real people or just put on the site to generate income for My Builder.”

Posted 3 years ago

“The reviews you put on Forest paving company in Enfield is not genuine & misleading to the public! I tried to put a genuine review but your website didn’t let me!”

Posted 3 years ago

“EXPENSIVE FOR TRADESMEN. SPENT £160 + £200 A WEEK ON LEADS AND HARDLY ANY RESPONSES.. SOME RESPONSES HAD CANCELLED THE WORK OR SOME EVEN DIDNT EVEN WANT ANY WORK DONE. THEY DIDNT EVEN HAVE THE SAME NAME!! HAVE ASKED FOR REFUNDS ON CERTAIN JOBS WHICH DIDNT REPLY OR WERE THE WRONG NUMBER/DETAILS. NO SORRY NO REFUNDS AS IT DOESN'T MEET THE 'CRITERIA'. POOR POOR CUSTOMER SERVICE. AVOID AVOID AVOID”

Posted 3 years ago

“The most disgusting team i have ever… The most disgusting team i have ever seen, shame on this whole company. They dont give support for tradesmen at all, just ripping them off, they collect all the personal details but THEY DON'T EVEN OWN AN AVAILABLE LANDLINE!!!!!!Disgusting, if a customer tells any LIE about the job,they don't care if its true or not they remove you immediately, RUBBISH,AVOID!!!!!!!!!!!!! DONT REPLY, JUST TO SAY OHH IM SO SORRY BLAHBLAH, FIRST BE HUMAN!!!!!”

Posted 3 years ago

“Selling very poor leads, job posts and customers posting them are not being checked by mybuilder.com leading to dead leads and wasting a lot of money for the tradesperson. Google ads is more effective. Poor customer service, trained like robots with typical generic answers for everything. Started a great site but always suspicious of the dead leads, happens too often. Avoid.”

Posted 3 years ago

“Awful experience had builder to do work he left it unfinished he has our money. My builder.com take no responsibility and direct us to small claims court. Avoid at all costs”

Posted 3 years ago

“Totally a waste of my time and the money I've spent out chose a builder everything ok then my builder gets intouch and tells me their are issue with the builder wont tell me or give the building company an explanation or respond to the builders emails which I've seen told me to cancel my contract which I had 2 sign on line on the my builder website no real help off my builder at all their is no safety net for customers the phone number I have for my builder you cant ring so how can I get intouch with the person who rang me who couldn't really help me as she couldn't tell me anything of any use I would ot recommend this site 2 any 1 oh by the way I contacted you by email and you rang me”

Posted 3 years ago

“MyBuilder Does Not Vet Tradesmen I am £1200 of poctket they do not help you many of them are Rogue Traders. Platinum Plastering and Now Platinum Construction Of Reading Uk Watch out for them. Richard Best and Noel And Ben Gibson Are Dangerous not qualified Mybuilder Cost me”

Posted 4 years ago

“Useless. Have been waiting since mid February for debris to be removed. No response from so called builder nor receipt for cash paid or guarantee for work ( very poor standard) as promised. Have informed trading standards as would hate for anyone else to ripped off by cowboys. AVOID My builder”

Posted 4 years ago

“The Tradesmen on there aren’t vetted and neither are the leads! Many of the tradesmen on there are desperate to try anything they can get! for example (supposedly) qualified tilers and plumbers putting their name forward to go and fit a cat flap or build some flat packed furniture????? and the customers are often not even genuine, you pay for a lead and it turns out to be a complete waste of time and money as they were only thinking about it, or they just wanted to get an idea of cost etc etc? They should charge customers to put their jobs on the site, that way, all the painful time and money wasters will be eradicated.”

Posted 4 years ago

“Takes your money for leads then felted your account for no reason. Tried contacting customer service and the CEO with no response, avoid!!!”

Posted 4 years ago

“Shocking company to deal with. Discriminating me for someone else. Refused to deal with the issue properly despite never having a complaint and 100% feedback. I'm not the only one to have had an appalling service from them.”

Posted 4 years ago

“my builder is making millions out of good trades men ,They have bought the top searches on google ,they encourage people that post jobs to shortlist as many as possible with the people that post the job not being informed that there actions (shortlisting)are going to cost trades people fees , They are able bunch of parasites making millions out of the tradesman's sweat , my builder,rated people ,checkatrade, my toolbox, the lot should be band and removed .”

Posted 4 years ago

“Mybuilder take your money, offer multiple leads. 1 job out of 4 leads had to pay for all and the customer lied about pre existing damage to a windowsill that clearly had damage painted over and requested a refund for a whole plastering job!!!!! There are cowboy builders there are also cowboy customers. Nothing in protection from these customers. Trades STAY AWAY AS THIS SITE ENCOURAGES THE CHEAP AND NASTY CUSTOMERS - YOU WILL PAY DEARLY.”

Posted 4 years ago

“I am a multiskilled tradesman. From 4 leads I've had one job. Ive been charged for the 4 leads mind. The site is geared up for the customer even though tradesman are the ones paying. If something goes wrong even if theres an easy solution, your feedback is held to ransom and bad feedback left which will not be removed. There is nothing in place to advise tradesmen of the type if people they could potentially be dealing with.”

Posted 4 years ago

“If you are a treadesman/woman, you have to apply for "leads". If you get shortlisted by the customer, you will be charged regardless weather you get the job or not. Even if the "lead" does not answer the phone, emails or texts, you still get charged! The customer can shortlist upto 5 tradesmen per job & MyBuilder encourage them so shortlist lots of tradesmen. One lead cost me £28+VAT. MyBuilder will charge this amount for upto 5 tradesmen. So they make £168 & either 1 person (or sometimes none) will get the job.This is why they multi-millionares, at the expense of people just trying to make a living. I started adding a note in my messages saying "please only shortlist me if you are serious as I will be charged a fee as soon as you shortlist me". MyBuilder told me I can not do this & have now closed my account. I want to take legal action against then. Can anyone help?”

Posted 4 years ago

“what a rubbish rip off so many bored people just want to find out how much is this and that very afew genuine people looking to hire.trades man stay away as they will short list you for a job you have xpresdd interest a year ago where you have work lined up and you cant even make contact with job poster .so no need to waste your time and money”

Posted 4 years ago

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MyBuilder is rated 4.2 based on 307 reviews