MyBuilder Reviews

Name: MyBuilder
Rating: 4.18

4.2 Rating 307 Reviews

82 %

of reviewers recommend MyBuilder

Company Reviews

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4.2

Based on 307 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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MyBuilder 5 star review on 28th March 2024

Sheila Lalley

MyBuilder 1 star review on 19th July 2023

Adam Bransbury

MyBuilder 1 star review on 18th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you are a treadesman/woman, you have to apply for "leads". If you get shortlisted by the customer, you will be charged regardless weather you get the job or not. Even if the "lead" does not answer the phone, emails or texts, you still get charged! The customer can shortlist upto 5 tradesmen per job & MyBuilder encourage them so shortlist lots of tradesmen. One lead cost me £28+VAT. MyBuilder will charge this amount for upto 5 tradesmen. So they make £168 & either 1 person (or sometimes none) will get the job.This is why they multi-millionares, at the expense of people just trying to make a living. I started adding a note in my messages saying "please only shortlist me if you are serious as I will be charged a fee as soon as you shortlist me". MyBuilder told me I can not do this & have now closed my account. I want to take legal action against then. Can anyone help?”

Helpful Report

Posted 4 years ago

“From a tradesman point of view it’s a site which encourages the cheap and nasty . They allow up to 5 tradesmen to be shortlisted for one job and each are charged wheather you win the job or not. Customers want jobs doing for peanuts not realising that tradesmen are charged . I also think that the customer should be charged a small fee to use the site as this would filter out the time waisters.”

Helpful Report

Posted 4 years ago

“The refund policy on shortlist fees is extremely strict and the customer service is terrible. I recently had a customer shortlist me the second I expressed interest in a job, before I had chance to send a basic rates/availability message. I sent my usual message and with no other chance to communicate in the day she just told me later on she had found someone else, no explanation, no other traders interested in the job or shortlisted for it. I complained to the site and they were totally obstinate and uncaring about my perspective. I am a sole trader and not doing massive jobs so the shortlist fees are already pretty high, and if I'm going to get shortlisted and rejected because the customer found someone on a different site, I'm making significant losses. If the customer hasn't used the site to get their builder, surely I shouldn't have to pay the site in that particular case? The customer service person was not sympathetic and just churned out policies instead of having a conversation. They obviously don't care at all about tradespeople and just in it for the money. I wouldn't be at all surprised if they created fake jobs and shortlisted everyone interested before not replying to any in order to cream a bit extra from tradespeople. I'm sure they can't be any use at preventing poor trades or cowboys from using the site, so I imagine it's not good for customers either. In addition to this the shortlist fees seem to be calculated in an unclear and sometimes illogical way. Based on items the customer does or doesn't tick one person listing a job could find a shortlist fee triple that of someone who didn't add as much detail for the exact same job.”

Helpful Report

Posted 1 year ago

“Used My Builder as a trader on and off for a number of years. Found to be more of a con than anything else with numerous "Leads" turning out to be dead ends with phone numbers not working or never able to contact the "customer" and still being charged for the lead. Sceptical as to if a number of these are actually real people or just put on the site to generate income for My Builder.”

Helpful Report

Posted 3 years ago

“EXPENSIVE FOR TRADESMEN. SPENT £160 + £200 A WEEK ON LEADS AND HARDLY ANY RESPONSES.. SOME RESPONSES HAD CANCELLED THE WORK OR SOME EVEN DIDNT EVEN WANT ANY WORK DONE. THEY DIDNT EVEN HAVE THE SAME NAME!! HAVE ASKED FOR REFUNDS ON CERTAIN JOBS WHICH DIDNT REPLY OR WERE THE WRONG NUMBER/DETAILS. NO SORRY NO REFUNDS AS IT DOESN'T MEET THE 'CRITERIA'. POOR POOR CUSTOMER SERVICE. AVOID AVOID AVOID”

Helpful Report

Posted 3 years ago

“my builder is making millions out of good trades men ,They have bought the top searches on google ,they encourage people that post jobs to shortlist as many as possible with the people that post the job not being informed that there actions (shortlisting)are going to cost trades people fees , They are able bunch of parasites making millions out of the tradesman's sweat , my builder,rated people ,checkatrade, my toolbox, the lot should be band and removed .”

Helpful Report

Posted 4 years ago

“Mybuilder take your money, offer multiple leads. 1 job out of 4 leads had to pay for all and the customer lied about pre existing damage to a windowsill that clearly had damage painted over and requested a refund for a whole plastering job!!!!! There are cowboy builders there are also cowboy customers. Nothing in protection from these customers. Trades STAY AWAY AS THIS SITE ENCOURAGES THE CHEAP AND NASTY CUSTOMERS - YOU WILL PAY DEARLY.”

Helpful Report

Posted 4 years ago

“Mybuilder is a Ripoff company, invoice for none exciting job have No customer vetting to stop tradesmen from being ripped off. No tradesmen customer services. The worst company I've ever dealt with in my 30 years as a professional tradesmen. Mybuilder is only interested in filling thete pockets with tradesmans money. Avoid at all costs”

Helpful Report

Posted 1 year ago

“The most disgusting team i have ever… The most disgusting team i have ever seen, shame on this whole company. They dont give support for tradesmen at all, just ripping them off, they collect all the personal details but THEY DON'T EVEN OWN AN AVAILABLE LANDLINE!!!!!!Disgusting, if a customer tells any LIE about the job,they don't care if its true or not they remove you immediately, RUBBISH,AVOID!!!!!!!!!!!!! DONT REPLY, JUST TO SAY OHH IM SO SORRY BLAHBLAH, FIRST BE HUMAN!!!!!”

Helpful Report

Posted 3 years ago

“Hayden Baillie plumber paignton fitted new shower and stole shower head. Stole towels and soiled them when fitting new toilet. Fitted new sink with utility shelves he put holes through it . He is an unqualified plumber and Gas safe registered Engineer. He does not work to a high standard. He is a Liar and a thief. He does not guarantee his work.”

Helpful Report

Posted 4 years ago

“My builder is a waste of time the sell leads over and over again to trades ripping them off. Just go direct to the trader”

Helpful Report

Posted 4 years ago

“I registered with my builder after being hounded by a rep. I completed all fields and after three days of an average of 2-3 Leeds I got shortlisted now at this point you pay for getting shortlisted and too access the Number of the client £18+vat. So I called my First Ever client on Mybuilder who told me the job had already been completed! Confused I said but I only received your interest on my App today she stated the job was completed 2 months ago confused I contact Mybuilder who state its a lees? I said how can it be a lees when the job was completed Two months Previously?? There response was it’s a leed at least you got shortlisted! Shocking is an understatement SCAMMERS BEWARE ANYONE!!!!! You have been warned.”

Helpful Report

Posted 5 years ago

“Avoid mybuilder.com like a plague I was unfortunate as I advertised in my builder.com to renovate my flat in London completely. I chose 2-3 times my builder.com to find a tradesman. Every time they were absolutely awful. Everything they did was faulty and awful. For example, I write about one of the builders I chose via them to renovate my flat. Their job was awful. there was leaking from plumbing windows etc. The flat downstairs ceiling came down nearly killed people. This was only a part of the problems there was all sort of problem with tiling painting etc.They were so dangerous and irresponsible. I wrote a review on my builder. The company and my builder came back to me promising me to sort out the problems. They superficially sorted out the downstairs flat promising there would not be any leak without coming to my flat. After few weeks leak started again in downstairs I contacted my builder.com to reinstate my review they declined to do that. They told me that when you leave review It can not be amended. I told him if it can not be amended why did you remove my review they did not have any answer. They are a partner with the traders and they are obviously on their side. They support and advertise for the novice. Lots of traders on their website have poor skills. They advertise on my builder as they are not able to get a job through recommendation. Please do not use my builder.com.”

Helpful Report

Posted 6 years ago

“They are rubbish , if you want a dodgy builder that's going to damage your property then blame you , then use them , over wise keep away”

Helpful Report

Posted 6 years ago

MyBuilder is rated 4.2 based on 307 reviews