Do Not Order from them. While their website seems to suggest they are in UK, no they are a Chinese company, not that is bad in itself, but something to be aware of as its not clear when you are ordering. Very bad communication, either waiting days to respond or completely ignoring my requests. I had to get the head altered twice as they made some very basic errors - eyes pointing in different directions, wrong colour eyes, warping. The preview they show you is of just the head with no hair, and when I finally got it I realised that they spend about 2 minutes on the hair as they just plastered it on at the far top of the head. The whole experience of ordering this has been completely stressful and a waste of time. I bought this as a present for my Wife and when it did turn up, 5 weeks after ordering it and 1 week after her birthday, she hated it. A complete waste of time and money