I am disappointed in the service I received, my box of groceries never turned up, when I called they told me it had been delivered to A or B and to check with them, I then had to walk to the neighbours down a long driveway only to see that it hadn’t been delivered there.
I was expecting the food that night so the person I spoke to after I got angry said she will try the courier back.
I never heard back, nothing was delivered the next day either so I had to call up again, they still have no idea where my delivery went too and said I can have my money back.
This is terrible customer service, I was offered no compensation just that my refund can take 5 days, this was my dinners for the week for my children, we had not done shopping and I am at work all week.
Really disappointed, I get deliveries every week and to be offered nothing is really bad customer service.
3 years ago
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