Name: My Food Bag
Address: 56, Parnell Road,,, Auckland
Rating: 4.66

“I got an email from my Foodbag with their Black Friday deal. So I decided to re-subscribe. I had moved houses since my last myfoodbag. In order to change my address I had to resubscribe first then I could change my address to the new one. So I re-subscribed and immediately changed my address. On delivery day my box with my foodbag was delivered to my old address. I called MyFoodbag customer care who said I should go to the old address and collect my box. I did this but when I got there the people living there opened the box and put everything in their fridge. I called myfoodback again. The lady I spoke to said its my fault as I had not changed the delivery address, yet when she looked on the system, it had my new address. I explained that I could not change my address until I had re-subscribed. Which I did and immediately changed my address and this was well before the cut of time for orders. I was told a supervisor would contact me, this has still not happened. Your customer service is non-existent and you did nothing to resolve my issue. Can a supervisor contact me???”

Helpful Report

Posted 2 weeks ago

Hi Shawn, thank you for your review. We can see that a manager has been in contact with you via email and also attempted a phone call. If you would like to discuss this further, please return our call on 0800 469 366. - My Food Bag Foodies

Posted 2 weeks ago

“We are trialling Bargin box as an alternative to our usual provider. We really like how everything arrives. It seems a little bit more environmentally friendly compared to our previous provider. The meals are basic but well balanced and provide us with left overs. We do find we have to check the list of ingredients to ensure that we have the additions (or something as an alternative). Our other provider provided more of the staple ingredients, however this is generally not a problem. We also like the Monday delivery.”

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(Bargain Box (3 Nights For 2)) - Posted 7 months ago

Thank you so much, Brenda, for your 4-star rating of Bargain Box! We are thrilled to hear that you are enjoying our Bargain Box as an alternative to your usual provider. We are glad that everything arrives in a more environmentally friendly way and that the meals are basic yet well balanced, providing you with leftovers. We understand that checking the list of ingredients for additions can sometimes be a bit tedious, but we are glad to hear that it's generally not a problem for you. We also love that you love the Monday delivery! -Bargain Box Buddies

Posted 7 months ago

“My food bag is great value and has an enjoyable variety of meals. The recipes are easy to follow which my son can take his turn cooking meals.”

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(Bargain Box (5 Nights For 2)) - Posted 7 months ago

Dear Joanna, thank you so much for your wonderful 5-star rating of Bargain Box! We are thrilled to hear that you find our service to be excellent value and enjoy the variety of meals we provide. We take pride in creating recipes that are not only delicious but also easy to follow, allowing everyone in the family to get involved, including your son =) It is feedback like yours that motivates us to continue delivering high-quality meal options and ensuring that your cooking experience is both enjoyable and stress-free. We look forward to serving you many more delightful and convenient meals in the future. Thank you again for your support and for choosing Bargain Box! -Bargain Box Buddies

Posted 7 months ago

“Really good. So far no missing items and most of the recipes have been really good.”

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(Bargain Box (3 Nights For 4)) - Posted 7 months ago

Kia ora Tessa, thank you so much for your fantastic 4-star rating of Bargain Box! We sincerely appreciate your support and it brings us great joy to hear that you have had a positive experience with us so far. We are thrilled that there have been no missing items in your deliveries and that most of the recipes have been enjoyable. Your feedback motivates us to continue providing exceptional service and delicious recipes. Thank you once again for choosing Bargain Box. We look forward to serving you and exceeding your expectations in the future! -Bargain Box Buddies

Posted 7 months ago

“Recipes are tasty, easy to follow and cook. Deliveries are on time. The packaging is fully recyclable. The range of choice each week is good. We order by preferred type of meal and calorie load. We always find suitable options. Some portions in the 4 person menus are small compared to the 2 person menus.”

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(Fresh Start Choice (4 Nights For 2)) - Posted 7 months ago

Thank you so much, Greg, for your fantastic 4-star rating of Fresh Start! We truly appreciate your feedback. We're thrilled to hear that you find our recipes tasty, easy to follow, and cook. We also take pride in ensuring that our deliveries are always on time, and it's great to know that you appreciate that. Furthermore, we are committed to sustainability, and it's wonderful to hear that our fully recyclable packaging aligns with your values. We understand the importance of choice, and we're delighted that our weekly range offers you diverse options to cater to your preferred type of meal and calorie load. We strive to cater to all our customers, and we're glad that you always find suitable options with us. We appreciate your feedback regarding the portions in the 4 person menus. We are consistently working on improving our meal sizes to provide a more satisfying experience, and we'll certainly take your comment into account. Thank you again, Greg, for your support and for taking the time to share your valuable thoughts with us. We look forward to serving you many more delicious meals in the future! -Fresh Start Experts

Posted 7 months ago

“Food is very yummy and good plates for all family members. Great quality of food and easy to follow instructions”

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(Bargain Box (5 Nights For 6)) - Posted 7 months ago

Dear Melissa, thank you so much for leaving us a wonderful 5-star rating! We truly appreciate your feedback and are delighted to hear that you found our food to be yummy and suitable for all family members. Our team takes great pride in delivering high-quality ingredients, and we are pleased to know that you found our instructions easy to follow. We look forward to serving you again soon! -Bargain Box Buddies

Posted 7 months ago

“I am mostly happy with my deliveries so far, except the frozen vegetables always arrive defrosted and the Talleys Corn is very chewy. The carrots also do not last the couple of days before use - they always go soft. This does make me at times frustrated when preparing the meal.”

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(Bargain Box (3 Nights For 2)) - Posted 7 months ago

Kia ora Christine, thank you so much for taking the time to share your feedback about your experience with Bargain Box. We truly appreciate your kind words and we're thrilled to hear that our service has been making you happy! At My Food Bag, customer satisfaction is our top priority. We continuously strive to provide excellent service and deliver fresh, high-quality ingredients to your doorstep. If there's ever an item that you are not satisfied with, give our Customer Love team a call or email and we will be happy to assist you. We're here to help and ensure that every aspect of your Bargain Box journey is enjoyable. -Bargain Box Buddies [Your Name]

Posted 7 months ago

“Fantastic, so many awesome options, takes the repetitive planning and timely preparing of dinners out of our life!”

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(Bargain Box (4 Nights For 2)) - Posted 7 months ago

Hi Mark, thank you so much for giving Bargain Box a 4-star rating! We truly appreciate your feedback and are thrilled to hear that you have found so many awesome options with our service. It's fantastic to know that My Food Bag has helped take away the repetitive planning and timely preparing of dinners in your life. We're committed to providing you with a great experience and are always here to help you make your dinners hassle-free and enjoyable. Thank you again for your support! -Bargain Box Buddies

Posted 7 months ago

“Bargain box is such a game changer! I really don't enjoy thinking about what to have for dinner each night (amoung all the other things I am juggling as a single Mum) so Bargain box totally transforms this element of family life for me! I just rock up to the bench and follow the recipe - I literally havent thought about it before then! Amazing. The recipies have intrduced my family to new favourites and have seen us eat a wider variety of food - win win! The portions are generous so I always have left overs for lunch, or enough if we have someone extra over for dinner. It also means I can pretty much avoid going the the supermarket (and spending on unnecessary extras) Bargain Box certainly works out cheaper for us too! So many positives.”

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(Bargain Box (3 Nights For 2)) - Posted 7 months ago

Thank you so much for your 4-star rating of My Food Bag, Kylie! We really appreciate your kind words and are thrilled to hear how much you enjoy using Bargain Box. We understand how challenging it must be to juggle everything as a single Mum, and we're glad that Bargain Box has made it easier for you. It's amazing to hear that the recipes have introduced your family to new favorites and allowed you to eat a wider variety of food. We're also glad to know that the generous portions provide you with leftovers for lunch or when you have someone extra over for dinner. We love that Bargain Box helps you avoid unnecessary supermarket trips and additional expenses. Thank you for sharing all the positives about Bargain Box - we're happy to have you as a satisfied customer! -Bargain Box Buddies

Posted 7 months ago

“Excellent recipes great variety and awesome reliable delivery of My Food Bag!”

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(My Choice (5 Nights For 1)) - Posted 7 months ago

Kia ora Jane, thank you so much for your glowing 5-star rating of My Food Bag! We are thrilled to hear that you are enjoying our service. Your kind words truly made our day! We take pride in providing our customers with a wide range of delicious recipes, ensuring there's always something exciting to try. And of course, delivering your meals reliably is our top priority. Your support means the world to us, and we are grateful to have you as a satisfied customer. If you ever need any assistance or have any suggestions, please don't hesitate to reach out. We look forward to serving you again and continuing to exceed your expectations. -My Food Bag Foodies

Posted 7 months ago

“Great for meal planning, means one less job for me. Reduced my overall grocery bill and saves me time. Only downside is that sometimes the meat portion sizes are very small. We get a 4 meal box for two women and a 9 year old and the chicken meals are only just enough, would definitely need more if we were feeding teenagers or a male.”

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(Bargain Box (3 Nights For 4)) - Posted 7 months ago

Hi Dani, thank you so much for your 4-star rating of Bargain Box! We really appreciate your feedback. We're glad to hear that our service has been great for meal planning and has made your life easier. It's fantastic to know that we have helped reduce your overall grocery bill and save you time. We understand your concern about the portion sizes of the meat in our boxes, especially when feeding a larger family. We continuously strive to improve and meet the needs of our customers, so we will certainly take your feedback into consideration. If you ever feel that the portions are not sufficient, please don't hesitate to reach out to our customer support team, and we'll do our best to accommodate your needs. Thanks again for taking the time to share your experience with us. We appreciate your support and hope to continue delivering delicious meals to your table! -Bargain Box Buddies

Posted 7 months ago

“Bargain Box has been very helpful as a university student. It’s allowed us to stay within our budgets while having delicious and healthy meals! It also takes away the stress of deciding what to cook for each other each week, the range of meals means we get different flavours and cuisines each week.”

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(Bargain Box (5 Nights For 4)) - Posted 7 months ago

Dear Patrick, thank you so much for your fantastic 5-star rating of Bargain Box! We truly appreciate your support and kind words. We're delighted to hear that Bargain Box has been such a helpful solution for you as a university student. It's wonderful to know that it has not only allowed you to stick to your budget but also provided you with delicious and nutritious meals. We completely understand the stress of deciding what to cook each week, and that's why we love being able to take that burden off your shoulders. With the diverse range of meals offered by Bargain Box, you can enjoy different flavors and cuisines every week, ensuring that each meal is a delightful experience. Once again, thank you for your amazing rating and for being a part of the My Food Bag community. We are here to provide you with excellent service and yummy meals always. -Bargain Box Buddies

Posted 7 months ago

“beautiful tasting food! and so much quicker these days to prepare. THAT'S the greatest selling point”

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(My Plant Power (3 Nights For 4)) - Posted 7 months ago

Kia ora Lara, thank you so much for your amazing 5-star rating! We are thrilled to hear that you loved My Food Bag and found it to be a delightful culinary experience. It's feedback like yours that motivates us to keep delivering exceptional service. We take great pride in curating only the finest ingredients to ensure a delightful meal every time. We are also glad to hear that our 15 minute meals are hitting the spot! We understand the importance of convenience in our customers' lives, and it's fantastic to know that we have met your expectations in that regard. Once again, thank you for your kind words and sharing your positive experience with us. We look forward to serving you delicious meals in the future! -My Food Bag Foodies

Posted 7 months ago

“We ordered this for the first time during grape harvest as we would be workign long hours - we were a bit skeptical as we cook food from scratch using our thermomix a lot, and have had a previous dinner subsciption with a different company that we were quite unhappy with the quality. We were really happy with My Food Bag, there are lots of choices and quite varied from week to week, the quality of the produce and meat is very good.”

Helpful Report

(Bargain Box (5 Nights For 4)) - Posted 7 months ago

Dear Shelley, thank you so much for taking the time to give Bargain Box a 4-star rating! We really appreciate your feedback and are thrilled to hear that you had a positive experience with our service. We understand that you were initially skeptical, especially given your previous unsatisfactory experience with a different dinner subscription service. However, we are glad that we were able to exceed your expectations and provide you with a great experience. We take pride in offering a wide variety of choices and ensuring that the quality of our produce and meat is top-notch. It's wonderful to hear that you found our offerings to be varied and of excellent quality. We strive to provide our customers with the freshest ingredients and delicious recipes, so it's great to know that we succeeded in doing so. Once again, thank you for your feedback and for choosing Bargain Box! -Bargain Box Buddies

Posted 7 months ago

“I love using my food box, it makes mine and my flat mates lives so much easier and ensures that we are all eating well throughout the week. I just wish that the delivery times were more specific so that we could plan our days better.”

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(Bargain Box (5 Nights For 4)) - Posted 7 months ago

Hi Caitlin, thank you for your 4-star rating of Bargain Box! We greatly appreciate your feedback and are thrilled to hear that you love using our food box. It's fantastic to know that it has made your life and your flat mates' lives much easier, while ensuring that you all eat well throughout the week. We understand that specific delivery times would be helpful for better planning your days, and we appreciate your suggestion. Depending on your area we do have smaller time frames on a Sunday if you aren't already getting a delivery on that day. We strive to improve our services continuously, and feedback like yours is essential for us to do so. Once again, thank you for choosing My Food Bag. We look forward to serving you delicious meals and providing you with a delightful experience in the future. -Bargain Box Buddies

Posted 7 months ago

“Sometimes they forget to pit important things in. Very annoying 😒”

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(Bargain Box (5 Nights For 2)) - Posted 7 months ago

Kia ora, thank you so much for taking the time to rate Bargain Box with 4 stars! We understand that sometimes there might be instances where important items are unintentionally missed from the delivery, and we sincerely apologize for any inconvenience caused. Your feedback is invaluable to us and we will certainly take this into consideration to ensure improvements are made in the future. Once again, thank you for your kind words and for choosing My Food Bag. We are committed to providing you with a great experience and look forward to serving you again soon. -Bargain Box Buddies

Posted 7 months ago

“Love it so varied and fresh.”

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(My Choice (5 Nights For 1)) - Posted 7 months ago

Kia ora Donna, thank you so much for giving My Food Bag a glowing 5-star rating! We truly appreciate your feedback and support. We are thrilled to hear that you love the variety and freshness of our meals. Our team works hard to ensure that every ingredient is of top quality and our recipes offer a wide range of flavors and cuisines. It's fantastic to know that you are enjoying the experience! Thank you once again for taking the time to share your positive experience. We look forward to continuing to provide you with delicious and varied meals in the future. -My Food Bag Foodies

Posted 7 months ago

“I signed up for the Fresh Start 8 week reset and it was fantastic! I lost 5kgs and just felt so good, it really did reset me and get me back into cooking and off junk food! I highly recommend this if you do need a reset. Thanks MFB for such a great service!”

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(Fresh Start Choice (5 Nights For 1)) - Posted 7 months ago

Hey Anna, thanks so much for your 5 star review! We are so happy to hear that the Fresh Start 8 week reset has helped you to reset your habits and feel good. This is great! We look forward to continuing to support you by delivering yummy meals! - The Fresh Start Experts

Posted 7 months ago

“Good value for money”

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(Bargain Box (3 Nights For 2)) - Posted 7 months ago

Kia ora Liam, thank you so much for giving Bargain Box a 5-star rating. We truly appreciate your feedback and are thrilled to hear that you had a great experience with our service. We pride ourselves in providing good value for money, and it's wonderful to know that you found our offerings to be worth every penny. Once again, thank you for your support. We look forward to serving you again in the future. -Bargain Box Buddies

Posted 7 months ago

“Nice meals. Fresh ingredients. Great customer service.”

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(Bargain Box (3 Nights For 4)) - Posted 7 months ago

Hi Liesl, thank you so much for taking the time to rate Bargain Box with 4 stars. We truly appreciate your feedback and support. We strive to offer to the best to our valued customers. We are thrilled to hear that you enjoyed the meals provided by Bargain Box and that our ingredients met your expectations of freshness. Our team works hard to ensure the highest quality ingredients reach your doorstep. Moreover, we are delighted that our customer service met your standards. -Bargain Box Buddies

Posted 7 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

My Food Bag Reviews