My Food Bag Reviews

4.7 Rating 4,166 Reviews
96 %
of reviewers recommend My Food Bag
4.7
Based on 4,166 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read My Food Bag Reviews

About My Food Bag:

We're your answer to "what's for dinner?" with fresh ingredients and easy recipes to cook delicious dinners, delivered to you.

Visit Website

Phone:

0800 469 366

Email:

hello@myfoodbag.co.nz

Location:

56, Parnell Road,,
Auckland
1052

My Food Bag 5 star review on 11th March 2024
Dylan
My Food Bag 5 star review on 11th March 2024
Dylan
My Food Bag 5 star review on 10th January 2024
Elizabeth
My Food Bag 5 star review on 10th January 2024
Elizabeth
My Food Bag 5 star review on 10th January 2024
Elizabeth
My Food Bag 5 star review on 3rd January 2024
Rechelle
My Food Bag 5 star review on 27th December 2023
Farmlands M
144
Anonymous
Anonymous  // 01/01/2019
Takes the thought process out of cooking. Would be nice to have a ‘mild’ option as some meals are too spicy for our kids.
Helpful Report
(Bargain Box (5 Nights For 4)) - Posted 5 days ago
Hi Rebekah! Thank you so much for taking the time to share your feedback on My Food Bag. We're thrilled to hear that you had a positive experience with our service! - Bargain Box Buddies.
Posted 5 days ago
Overall Bargain box is good to the busy life style and takes the hassle out of thinking about what you need to cook and get you out of a rut at a more affordable price than some of the other boxes. There is a good selection of meals with some meals that are delicious and surprising, and many others are so so… if not bordering on bland. I’ve never met a taco I didn’t like until now! Currently taking a break while on holiday, and will see if life gets busy again and the need arises for bargain box again. The meat quality has been fantastic, but the vegetable quality has been a bit hit and miss.
Helpful Report
(Bargain Box (4 Nights For 4)) - Posted 3 weeks ago
Dear Abby, thank you so much for taking the time to leave us a review of Bargain Box. We really appreciate your feedback and we're thrilled to hear that you enjoyed your experience with us! We strive to provide convenience, high-quality ingredients, and delicious recipes to make cooking a breeze for our customers. We're constantly working to improve our service and offer a wide variety of meal options to cater to different tastes and dietary needs. Once again, thank you for your kind words and for choosing Bargain Box. We look forward to serving you again soon! -Bargain Box Buddies 🥕
Posted 3 weeks ago
Thanks for the chance to give feedback. My FoodBag (Bargain Box) is variable and if anything the quality of the meals has gone down a bit in the last few weeks and we are finding it harder to choose meals. The meals are healthy but quantities vary between having plenty and other times just enough. There has been a mismatch between fillings and size of tortillas or slider buns. The packaging hasn't been as carefully done recently- tomatoes were a bit squashedand other packing a bit more haphazard one week (etter last week) and we recently were missing a recipe and then an important incregient (ginger sauce) for two separate recipes. We had low carb potatoes for a house with young adults where we need the carbs and the potato quantity is a bit light. Many of the recipes are very similar (chicken breasts with various sauces) and the salads are increasingly strange - things like cooked broccoli and lettuce together. Putting vinegar on salds makes them taste worse (not a proper vinaigrette). Potatoes almost always need peeling as they are green in places and cucumber skin is bitter (not telegraph cucumbers either) and also needs peeling. You need some information for novice cooks on things like techniques as I didn't know how to grate beetroot . Some of the instructions and timing is overly complicated. The salads get boring and overall we have had mostly the same selection of vegetables for weeks. Some recipes are a bit of a strange fusion- e.g tandoori tacos or pork mince koftas given pork isn't eaten in the Middle East. The deliveries are on time, meat is good quality (though mince a bit solid and hard to break up) but need more of smoked meat options which are small quantities (for recipes with tacos). Sauces are tasty, and spice packets work well and are convenient. Chipotle sour cream too hot for my daughter. Would be helpful to have some way of feeding back on the website apart from giving recipe reviews. We are having my Bargain Box after I have had an operation and can't cook but are finding we are getting bored with the meals. However the meals are very quick to make, and some are great, others not so good. Feed the Team meals work well for us when they look palatable. The two meat options are sometimes worth choosing.
Helpful Report
(Bargain Box (5 Nights For 4)) - Posted 1 month ago
Hey Katharine, thanks so much for your feedback! We are sorry to hear you have found that our quality has gone down, varying quantities, and unsatisfactory packaging! We will be following this up with our packing teams, so they are aware and can look into their processes. We appreciate your feedback on our ingredients and recipes. This is super important for us to pass onto our wider teams so we can look into improvements going forward. We are glad to hear that your deliveries are arriving on time and that you are enjoying the sauces and spices within your meals! Thanks again for your valuable feedback, we really appreciate it! If you have any further feedback you can also email us at hello@myfoodbag.co.nz or give us a call on 0800 469 366 😊 - Bargain Box Buddies 🧡
Posted 1 month ago
generally good, some damaged vegetables, ice melts so recipes wet
Helpful Report
(Bargain Box (3 Nights For 6)) - Posted 1 month ago
Hi Danielle, thank you so much for taking the time to share your feedback about Bargain Box. We really appreciate it. Ensuring the quality and freshness of our ingredients is something we take great pride in, so we'll definitely take your feedback on board and let our packing and delivery team know about the issues you've faced. Have a great day! -Bargain Box Buddies 🥕
Posted 1 month ago
The lettuce goes bad very quickly so either eat all of the lettuce recipes first or avoid them
Helpful Report
(Bargain Box (5 Nights For 4)) - Posted 2 months ago
Hi Jasmine, thank you so much for your feedback regarding your recent deliveries with us. We do appreciate you taking the time passing on your feedback. We're sorry to hear that your lettuces you have received from us has been such poor quality and if you haven't reached out to us, yet you can send us an email at hello@myfoodbag.co.nz and our Customer Love team can get in touch. We're always here to help and ensure that you have a fantastic experience with My Food Bag. Thank you once again for your support and for being a valued customer! - The Bargain Box Buddies
Posted 2 months ago
Great concept and is very convenient for us as a working couple, however, we’ve been a bit disappointed with some of the recipes. We love Asian food and their Asian sauces/ marinades lack the taste punch Asian dishes usually have. Another downside is that some of the ingredients have spoiled before the BB date so we’ve had to end up binning some ingredients and buying fresh. Hate food waste! One of the reasons we were attracted to My Food Bag was that we would have less food waste. All in all, we have enjoyed receiving the bags and eating some lovely tasty dishes but it’s a bit hit and miss.
Helpful Report
(My Choice (3 Nights For 2)) - Posted 2 months ago
Hi Sue, thank you so much for taking the time to share your feedback about My Food Bag. We appreciate your kind words and are thrilled to hear that you are enjoying our service. We are delighted that we have been able to make you happy. As we work hard to ensure that our ingredients are fresh, that our recipes are delicious, and our delivery service is reliable to provide you with a seamless experience. If you have any suggestion in how we can improve the meals, we have on offer through more variety or offering a range of flavors you can always reach out to us via email at hello@myfoodbag.co.nz or give us a call at 0800 469 366 and we are more than happy to take on your feedback. Thank you for your valuable feedback. We truly appreciate your support and look forward to serving you in the future. - The My Food Bag Foodies
Posted 2 months ago
Convenient and good for easing the meal planning. Options a bit repetitive after a month or 2
Helpful Report
(Bargain Box (5 Nights For 2)) - Posted 2 months ago
Hi James, thank you so much for taking the time to share your feedback about My Food Bag! We truly appreciate it and we're thrilled to hear that you have had a positive experience with us. Providing a great customer experience is one of our top priorities, so we're delighted to know that we are doing things right! It's fantastic to hear that our meals have been delicious and convenient for you. We strive to ensure that our ingredients are fresh and of the highest quality, and we're glad that you have noticed that. If you ever have any suggestions of how we can improve the meals, we have on offer you can always reach out to our team at hello@myfoodbag.co.nz. As we do value all feedback our customers give. We're here to help in any way we can and ensure your continued satisfaction. - The Bargain Box Buddies
Posted 2 months ago
Good value and variety. Would like to see more variation in protein (less chicken breast).
Helpful Report
(Bargain Box (5 Nights For 2)) - Posted 2 months ago
Hi Alexander, thank you so much for your review of My Food Bag. It's great to hear that our food is making mealtime enjoyable and easy for you! We value feedback from our customers, and it helps us continue to provide the best service and food possible. And will be passing your suggestions to see if we can increase the variety of the proteins we use. If there's anything else we can do to make your experience even better, please don't hesitate to reach out. - The Bargain Box Buddies
Posted 2 months ago
Regularly have quality control issues - meat leaking through bags, open packets etc. Even after being placed on a "quality control" list of boxes to be checked thoroughly we have still had an open packet. Such a shame as Bargain Box is so affordable and the meals are great.
Helpful Report
(Bargain Box (4 Nights For 4)) - Posted 4 months ago
Thanks for taking the time to share your feedback, Emily! We really appreciate it. At My Food Bag, our top priority is providing customers with a great experience. We're sorry to hear that we have recently let you down in this regard and want to make it up to you, so in case you haven't reached out to our team please do. We hope to hear from you again soon! - The Bargain Box Buddies
Posted 4 months ago
The recipes are pretty good however sometimes the best before dates put a lot of pressure on the order and dates you must cook the meals. Sometimes even the vegetables are not surviving 3-4 days when we get the 5 night bag which is very disappointing. I like the communication and the app however and the recipes are a good variety.
Helpful Report
(Bargain Box (4 Nights For 2)) - Posted 4 months ago
The food is good and choice of recipes is great. Would love a few more ways to make meal prep more efficient (most recipes have grated carrot/grated cheese/peel potatoes) which add heavily to time. Service is bad. I’ve had very slow and unhelpful response from customer service team. I hated the way that their surnames I dealt with were all food! It felt very patronising. I am still waiting for a manager to follow up a problem I had about 3 weeks after the admin team failed. I also signed up to get the free game chips and dip but that never came. I referred a friend who signed up but the credit never came. Things like this is a big put off and I will look at other food companies for the future. Sad as I do like your recipes! Your survey below doesn’t give all options. I used the contact form on your website initially. They took several days to reply (but not over a week) but there is no option below for that.
Helpful Report
(Bargain Box (5 Nights For 4)) - Posted 4 months ago
Hi C! We're sorry that your recent experiences with us have not been to the standard that is expected from our Customer Love Team. Please assure that we take all our feedback very seriously and will be passing it onto them to improve our services moving forward. - The Bargain Box Buddies
Posted 4 months ago
We like that we know what our meals are going to be however recently it's felt like the meals have little variety.
Helpful Report
(Bargain Box (4 Nights For 4)) - Posted 4 months ago
Hi Elizabeth, thank you so much for your feedback on Bargain Box! We truly appreciate you taking the time to let us know what you think. It's really important to us to make sure our customers are getting the best experience possible, and we're thrilled to hear that you're so happy with our services. We're always striving to provide the highest quality ingredients, recipe choices, and overall experience, and we hope we can continue to do that for you. Again, thank you so much for your feedback - we really appreciate it. Please don't hesitate to reach out if you ever need help in the future. Cheers! - Bargain Box Buddies
Posted 4 months ago
I do love the idea of never thinking what to cook for dinner! We get the dinner box 5 nights for two people , my two gripes are we get 3 buns for two people where's the other bun? Who is meant to get the last lonely bun? Some nights we super hungry and it's a fight to whom gets to consume it . The fresh produce is not very fresh and sometimes it's spoilt withen a day of getting it , last week's mouldy lemon and squishy red pepper comes to mind.
Helpful Report
(Bargain Box (5 Nights For 2)) - Posted 5 months ago
Thank you so much for your great feedback on My Food Bag! We really appreciate your kind words. We strive to deliver only the best quality ingredients and recipes so that our customers can enjoy delicious, nutritious meals with minimal effort. We're so glad to hear that you and your family are enjoying the service and that we're making mealtime easier for you. We are also here to help, so please don't hesitate to reach out if you ever need anything. - The Bargain Box Buddles
Posted 4 months ago
Loving the variety of the food boxes also so easy for my kids too help me prepare and cook
Helpful Report
(Bargain Box (3 Nights For 4)) - Posted 5 months ago
Thank you so much Hikitia for taking the time to review My Food Bag. We really appreciate you sharing your thoughts! We're so glad to hear that you're happy with what we're doing. Here at My Food Bag, we strive to make our customers happy, so we always take feedback and reviews into consideration to help us serve you better. Thank you again for your review, and if you ever need our help in the future we're just a call away. - The My Food Bag Foodies
Posted 5 months ago
The meals are mainly good! But sometimes have weird. Mixing of ingredients! But as far as receiving what comes in the box! That is where i feel its falling short! At times bad produce missing products, missing instructions, and getting things you dont even need for that week!! So really for me its a mixed box good and bad!
Helpful Report
(Bargain Box (4 Nights For 6)) - Posted 5 months ago
Hi Adam, thank you for bringing this to our attention. We apologise for the inconvenience caused by the missing and poor-quality produce in your recent delivery. We strive to maintain a high standard of quality, and it's disheartening to hear that we fell short on this occasion. Please feel free to email us at hello@myfoodbag.co.nz so we can assist you further with this. Your satisfaction is important to us, and we will do our best to make it right and we hope to continue serving you with the high-quality products you expect from us. - The My Food Bag Foodies.
Posted 5 months ago
Both my partner and I are vegetarians and we love the recipes. They are really tasty and it has taken the stress of deciding what to have away. The thing that has let my food bag down is the amount of items missing or rotten. We had a risotto last week and the main risotto rice was missing. That was pretty bad. We have also had products that go off the day after arrival, like coleslaw that were also pretty disgusting. I understand the food shortage at the moment but quality control should be high priority.
Helpful Report
(My Plant Power (4 Nights For 2)) - Posted 5 months ago
We strive to make sure our customers receive our top notch produce and ingredients, and it's sad to hear that this hasn't been the case with your recent deliveries with us. If you still haven't reached out to us, please do either through our email or give us a call as take these things very seriously. And if there is ever anything we can do to help, please don't be hesitant to reach out. - The My Food Bag Foodies
Posted 5 months ago
I'm always excited to get my dinner for the week but .....the veges are always rotten and I haven't had the time to put my complaints in 😔 other than that I love being able to cook a meal for my family 👪
Helpful Report
(Bargain Box (5 Nights For 2)) - Posted 5 months ago
Thanks for your review, Aurora, we're sorry to hear that in your deliveries with us that you have had rotten vegetables. In case that you haven't had the chance you can always send us a message at hello@myfoodbag.co.nz or give us a call. And one of our agents can help you there. Please let us know if you need further assistance, and we look forward to making this up to you! - The Bargain Box Buddies
Posted 5 months ago
We're happy with the meals but for about the 4th time now there's been missing vital ingredients. Yesterday's meal there was no Indian spice sachet and today's meal was missing a carton of coconut cream. If this keeps continuing we will end our meal bags.
Helpful Report
(My Choice (4 Nights For 4)) - Posted 6 months ago
Thanks for your review, Michelle, we're sorry to hear that you have been missing items in your recent deliveries with us. We have noted this down and made sure to let our packing team aware of this. Please let us know if you need further assistance, and we look forward to making this up to you! - The My Food Bag Foodies
Posted 6 months ago
Interesting meals that are reasonably easy to make. MFB try to be environmentally conscious, which is difficult when delivering individually specced meals. Unfortunately they continue to use Talley's as a provider, which, given they have a reputation for being a terrible employer, and for having very poor regard for the environment and have very questionable business practices, tars MFB by association 👎
Helpful Report
(My Choice (5 Nights For 1)) - Posted 7 months ago
Kia ora, Jon. Thank you so much for passing on your feedback to us. With over 30 recipes to choose from, we hope that we can provide interesting and nutritious meals for all tastebuds. - My Food Bag Foodies.
Posted 7 months ago
The quality is usually very good, however, in the last delivery we had a rotten lemon and garlic which was slightly disappointing. I had both Ingredients so it was ok.
Helpful Report
(My Choice (3 Nights For 2)) - Posted 9 months ago
Kia ora Janet! Thank you for bringing this to our attention. We apologise for the inconvenience caused by the inclusion of a rotten lemon and garlic in your recent delivery. We strive to maintain a high standard of quality, and it's disheartening to hear that we fell short on this occasion. Please feel free to email us at hello@myfoodbag.co.nz so we can assist you further with this. We appreciate your understanding in making the best of the situation by having the ingredients on hand. Nevertheless, we take your feedback seriously and will take immediate steps to rectify this issue. We will review our quality control measures and work closely with our suppliers to ensure that such incidents are minimised in the future. If you encounter any further issues with the quality of our products, please don't hesitate to reach out to us. Your satisfaction is important to us, and we will do our best to make it right and we hope to continue serving you with the high-quality products you expect from us. - The My Food Bag Foodies.
Posted 9 months ago
My Food Bag is rated 4.7 based on 4,166 reviews