My Food Bag Reviews

Name: My Food Bag
Address: 56, Parnell Road,,, Auckland
Rating: 4.65

4.7 Rating 4,558 Reviews

96 %

of reviewers recommend My Food Bag

4.7

Based on 4,558 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About My Food Bag:

We're your answer to "what's for dinner?" with fresh ingredients and easy recipes to cook delicious dinners, delivered to you.

Visit Website

Phone:

0800 469 366

Email:

hello@myfoodbag.co.nz

Location:

56, Parnell Road,,
Auckland
1052

My Food Bag 5 star review on 7th May 2025

Anna

My Food Bag 5 star review on 6th April 2025

Leandre

My Food Bag 5 star review on 12th February 2025

Emma

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Started out with 5 meals a week but found this to be too much after a while, it’s nice to make something quick and easy. Meals are generally pretty nice but there is a lot of plastic wastege. Food is quite carb heavy but Keeps you full. Would be good to have weekend delivery as an option”

Helpful Report

(Bargain Box (3 Nights For 4)) - Posted 4 years ago

Kia ora Charles, Thanks for your review! Reducing plastic waste is super important to us and we're always working on new innovative ideas. We have a new exciting initiative for soft plastic recycling if you'd like to check it our here: https://www.myfoodbag.co.nz/extras/soft-plastics-return We also have a Fresh Start option with reduced carbs if this would work better for you! You'll be able to find more information and see the recipes on our website here: https://www.myfoodbag.co.nz/fresh-start If you have any further questions, feel free to pop us an email at hello@myfoodbag.co.nz. We really appreciate your support! - Michelle Mango 🥭

Posted 4 years ago

“Disappointed at the amount of packaging this time around, including plastic packaged sauces. Some of the produce has seemed less than fresh, eg carrots that have gone soft within a few days (even when transferred to a bag). Also disappointed that you are no longer recycling the cool store packaging and box. However, we are enjoying the meals more :) And the completed meal once a week has been great - and delicious as well. Thank you :)”

Helpful Report

(My Choice (4 Nights For 4)) - Posted 4 years ago

Kia ora Jane, thanks so much for the feedback! Our recycling processes are something we constantly look to improve. Unfortunately due to current health & safety concerns, our drivers are unable to collect the wool and boxes. However, the cardboard can go out with your regular curbside collection and the wool is 100% biodegradable and compostable! We've recently launched a soft-plastic collection programme which will be great for the sauce packets and other items 😊 We are always working closely with our suppliers to ensure we deliver the freshest produce so it's disappointing to hear that the carrots and other veggies haven't been up to scratch. We hope you notice an improvement with future deliveries 😊 We really appreciate your support and look forward to delivering the goodness! - Frankie Frankfurter 🌭

Posted 4 years ago

Thanks for your feedback Jane! We take sustainability really seriously, and it is something we are constantly working on improving. Yesterday we launched a Soft Plastic Recycling Scheme, which we are really proud of - you can check out more here: https://www.myfoodbag.co.nz/extras/soft-plastics-return. We are not able to collect the wool pouches, but they are compostable (once the plastic wrap is removed, which can be put in soft plastic recycling), and lots of local organizations that will accept donations - think of SPCA's, local nurseries, schools etc. Hopefully that helps. We love that you are enjoying the meals, and please keep up the feedback 🤍 - My Food Bag Foodies 😊

Posted 4 years ago

“The ready made meals are a bit small for 2 people and just went to cook my chicken meal (2nd day after delivery) and the avocado is still rock hard. Would have been better to have a ripish avocado delivered for the chicken dish.”

Helpful Report

(My Choice (3 Nights For 2)) - Posted 4 years ago

Hi Susan! Thanks for your feedback! We have passed this forward to the team. In terms of the avocado - In the past when we have packed ripe avocado, often bruising and over-ripening has occurred by the time they arrive. This is irreversible and undesirable to say the least! We tend now to pack them closer to the under-ripe side. This is intentional, with the understanding that they may be in chilled storage and then transit for at least a day prior to delivery. It may then be a 1-2 days before they're meant to be in the recipe. We recommend storing the avocado at room temperature, ideally near fruit to facilitate ripening within 1-2 days after arrival. Let us know how these suggestions help! - Steph Sushi

Posted 4 years ago

“Enjoy quality of the meats, would prefer choice of lower carb meals”

Helpful Report

(Fresh Start (5 Nights For 2)) - Posted 4 years ago

Kia ora Yvonne, Thanks for your review! We really do pride ourselves on high quality ingredients and we're glad to hear that you've been really enjoying all the fresh produce. The Fresh Start option does have lower carbs than other Food Bags and we appreciate that all our Foodies have different dietary preferences :) You are more than welcome to make any substitutions at home yourself and if you're ever stuck about what to replace something with, you can always give us a shout! Thanks so much for your support ❤️ - Michelle Mango 🥭

Posted 4 years ago

“Makes meal planning really easy. Recipes are easy to follow and generally quick to make, with lots of veges. Fish once a fortnight is great. I wish there was more use of seasonal veges like sweet corn cobs and asparagus when available. The standard veges received are zucchini, carrot, broccoli, spinach and lots and lots of tomatoes and capsicum (which don’t always travel well). It would also be nice to have less Asian and Mexican dishes and more traditional “meat and 3 vege” type meals for fussy Kiwi men! We get the gluten free box due to a coeliac in the family. It’s quite expensive and the steak options are the cheapest steak you can get (rump). Overall, it’s a nice thing to get for a change, but don’t think I’ll be getting long term, as we don’t like Asian and Mexican 3-4 nights a week (out of 5).”

Helpful Report

(My Gluten Free (5 Nights For 4)) - Posted 4 years ago

“It started out amazing just atm it's all leafy greens which is a little boring”

Helpful Report

(Bargain Box (5 Nights For 2)) - Posted 4 years ago

Hi Savanah! Thanks for your feedback - we will make sure to pass it onto the team:) In the mean time, feel free to try our My Food Bag range as we do change up the recipes across the our different bags. - Steph Sushi

Posted 4 years ago

“Overall, the my food bag has been good but the lead in time is extensive and your service seems very rigid. For this reason it is ok but has made it difficult some times”

Helpful Report

(My Choice (4 Nights For 2)) - Posted 4 years ago

Kia ora Kylie, thanks for the feedback - we are all about convenience so we will be sure to pass the feedback onto our Development Team ❤ - Madeleine Meringue ☁

Posted 4 years ago

“50% fantastic. 50% not enjoyable recipes.”

Helpful Report

(Fresh Start (5 Meals For 1)) - Posted 4 years ago

Kia ora Amanda! Thanks for leaving a review, we're pleased to hear that 50% was fantastic! We have a team of chefs who work hard to use seasonal produce and make delicious meals that the majority will enjoy. Remember to rate your recipes each week, as this feedback goes directly to the chefs and they do read it each week! It is really helpful when planning the upcoming menus to know exactly what our Foodies are really enjoying, and what they're not. :) -My Food Bag

Posted 4 years ago

“The quality of food is high, however unfortunately there are too many spicy meals overall.”

Helpful Report

(My Gluten Free (5 Nights For 4)) - Posted 4 years ago

“Enjoyed most of the meals but the steak cut of meat let it down.”

Helpful Report

(Fresh Start (5 Nights For 2)) - Posted 4 years ago

“Its a great idea and experience. We have had n o issues with delivery or missing items so have been really happy with that side of it. Its been great for eating more variety of vegetables, portion control and learning new meal techniques and ideas however, we have had a number of meals that were pretty average that my partner just refused to eat (if they are spicy or healthy THEY NEED TO BE TASTY!!) If this wasn't the case we'd probably stick with it but as we are going down to one income soon, the price makes it prohibitive.”

Helpful Report

(My Choice (4 Nights For 2)) - Posted 4 years ago

“Really love bargain box, but find some of the meat tough. Chicken and pork is fine.”

Helpful Report

(Bargain Box (5 Nights For 4) No Fish) - Posted 4 years ago

“Good value for money feeds all 7 of my whanau.”

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(Bargain Box (5 Nights For 6) No Fish) - Posted 4 years ago

“We started with bargain box during the covid 19 lock down and had an awful experience with deliveries not turning up, unusable ingredients that had gotten wet from leaking ice bags. We persevered as they were always apologetic and we enjoyed the food. Now the deliveries come on time every time and we have had no further problems, and really enjoy the food, it must have been hard to deal with such an increase in orders during the lock down period and I suspect the Courier’s were mostly at fault.”

Helpful Report

(Bargain Box (3 Nights For 2)) - Posted 4 years ago

“Have been disappointed lately with the quality of some of the vegetables. Particularly the green beens that have been very blemished. Carrots and parsnips have been a bit limp too.”

Helpful Report

(My Classic (3 Nights For 4)) - Posted 4 years ago

“We have ordered most of your selection of food bags over the past few months and we have liked some and not so keen on others. Too many of similar recipes. We thought the extra paid for the gourmet bag wasn't worth it. Sometimes the steak and lamb is very fatty. Probably our favourite is gluten free. The vegs are mostly fresh. We have enjoyed experiencing different dishes that we wouldn't normally cook though.”

Helpful Report

(My Gluten Free (5 Nights For 4)) - Posted 4 years ago

Hey Nanette, Thanks so much for your feedback, sorry to hear that you have found the steak and lamb fatty, we will pass that feedback onto our suppliers! We are glad that you have gotten to try some dishes you might not have had otherwise :) Thanks again! - Mel Mozzarella

Posted 4 years ago

“I love the recipes, quality of food and convenience of MFB. However this has been tarnished by missing items, one delivery completely missed, and another one missing until 4.30pm - arriving after I had bought alternative food and started cooking dinner for my kids. This would all have been fine if I felt the customer service team where there to help. Unfortunately it took 4 phone calls and lots of patience before I got some action. As a new customer I'm not entirely happy with MFB. I'm giving it another chance before I decide if I want to go with an alternative.”

Helpful Report

(My Family (5 Nights For 4)) - Posted 4 years ago

Hey Haley, We are really sorry for your recent delivery experience, we have our operations team following up with NZ post so will get this issue sorted. Thanks so much for your feedback, we really appreciate it! We hope to make this up to you moving forward :) -Mel Mozzarella

Posted 4 years ago

“Having had it for few weeks now starting to find it a little repetitive, good flavors but getting very tired of broccoli, baby spinach and slaw. Feel that the veges could be changed up a bit. Seasonal I would have expected inclusion of pumpkin, beetroot, kumera etc”

Helpful Report

(My Classic (5 Nights For 4)) - Posted 4 years ago

Hi Jan, Thanks so much for taking the time to send us a review. We are sorry to hear that you have found some of the meals repetitive. We always appreciate hearing all feedback good or bad, as it lets us know what we can change moving forward. Don't forget to login to your account and rate your recipes - this feedback goes directly to our Development Kitchen team and helps them to plan future menus. We hope you enjoyed the other recipes this week and thank you again for the feedback 😊 -Angie Acai

Posted 4 years ago

“The food is mostly quite good however the vegetarian lasagne was gluggey this probably should have been cooked first.”

Helpful Report

(My Veggie (4 Nights For 2)) - Posted 5 years ago

Hi Rowena, Thanks so much for your feedback, we will pass this onto our development kitchen! We do recommend rating your recipes as you go so our chefs can continually work on improving our recipes 😊 - Gemma Ginseng

Posted 4 years ago

“Love the idea that a bag of food gets delivered every week with recipes. BUT the white fish is usually old and smells terrible, i usually end up throwing this out. Would be great to get salmon instead or the option for another meat meal. The meals take way longer to cook than the recipe. The sauces are usually super nice. 50/50 are whether or not the recipe is nice. Would be great to have an option to pick what you want.”

Helpful Report

(My Classic (5 Meals For 1)) - Posted 5 years ago

Hi Kate, Thanks so much for your feedback, we will pass this onto our development kitchen! We have had a lot of similar feedback from foodies wanting to pick their own recipes each week, so we are excited to say we will be bringing back our My Choice range as soon as possible! We will email you once this is available :) Kindest, Mel Mozzarella

Posted 5 years ago

My Food Bag is rated 4.7 based on 4,558 reviews