My Food Bag Reviews

Name: My Food Bag
Address: 56, Parnell Road,,, Auckland
Rating: 4.66

4.7 Rating 4,253 Reviews

96 %

of reviewers recommend My Food Bag

4.7

Based on 4,253 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About My Food Bag:

We're your answer to "what's for dinner?" with fresh ingredients and easy recipes to cook delicious dinners, delivered to you.

Visit Website

Phone:

0800 469 366

Email:

hello@myfoodbag.co.nz

Location:

56, Parnell Road,,
Auckland
1052

My Food Bag 5 star review on 27th March 2024

Vicky

My Food Bag 5 star review on 11th March 2024

Dylan

My Food Bag 5 star review on 10th January 2024

Elizabeth

My Food Bag 5 star review on 3rd January 2024

Rechelle

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Most meals are great. The last few weeks have been a bit disappointing in terms of the menu selection so we are now doing Food Bag every two weeks”

Helpful Report

(My Choice (5 Nights For 4)) - Posted 1 year ago

Hello Sally, thank you for your feedback! We have a wide range of subscriptions with different recipes. We always suggest having a look at what meals are in our other bags and leaving a review on the rate my recipes tab. Those reviews go straight to our development kitchen who create our recipes! - My Food Bag Foodie

Posted 1 year ago

“The meals are lovely but we had little ups and downs with delivered products.”

Helpful Report

(Bargain Box (5 Nights For 6)) - Posted 1 year ago

Hi Ingrid, Great to hear you are enjoying the meals but very sorry to hear about the up and downs you have had along the way! If you haven't already, reach out to our Customer Love team who would be happy to help with finding a solution :) -Bargain Box

Posted 1 year ago

“Very convenient, and good variety of dishes and flavours, however can get repetitive with time. Chicken appears on the menu options a lot! The produce is of good quality and the meals are mostly enjoyable.”

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(My Choice (3 Nights For 2)) - Posted 1 year ago

Hi Sara! Thanks for taking the time to pass on this feedback :) A great way to get your thoughts directly to our chefs is to rate your recipes on our App. This is always really helpful in ensuring we are offering and delivering the meals that work best for you! -Dan Dijon

Posted 1 year ago

“The recipes are great, it's more expensive than other boxes but better quality recipes and veg. Over covid there is always items missing which is disappointing.”

Helpful Report

(My Plant Based Bag (4 Nights For 4)) - Posted 2 years ago

Hi Penny! Thanks for your review. We're so sorry to hear about the issues you've experienced during covid. Unfortunately, we were hit quite hard with labour shortages but things are beginning to return back to normal for us now. Our operations team have also made major improvements to our packing processes. Hopefully we can do better for future deliveries :) - My Food Bag Team

Posted 2 years ago

“The food has been generally really good, it's a nice change from our usual evening meals. We have really enjoyed the range of healthy meals and fresh ingredients. Unfortunately, we have has missing ingredients in almost half the boxes we have received. Some of the missing ingredients have been key for the recipe (e.g. pastry for sausage rolls) meaning we can't make the meal as we live out of town and usually notice when preparing ingredients to make the meal. When submitting a complaint about this, the compensation was around the price of single ingredient, as opposed to the entire meal. It has happened in at least half our boxes so this has been really disappointing. Besides the missing ingredients, we have enjoyed the fresh ingredients, as well as the variety of recipes, plus the delivery system have been handy for busy lives.”

Helpful Report

(My Choice (3 Nights For 4)) - Posted 2 years ago

Kia ora Tino, thanks for sending through your feedback. We are glad to hear you have loved the fresh ingredients with My Food Bag. At this stage, all of the packing at our depot is done manually. If there is ever an ingredient missing we credit the dollar cost of the item, plus extra for the inconvenience, so it is disappointing to hear that these credits have not met your expectations. We will pass this feedback forward to our team. If you have any further questions, please contact our Customer Love team directly via email, social or phone. -The My Food Bag Foodies

Posted 2 years ago

“Overall my experience of Bargain Box is average. The convenience and variety of the food is good. The portion sizes are also good. However, at times, some of the fresh produce has arrived bruised or squashed. On one occasion I opened a packet of sealed rice and discovered insects inside. I reached out to customer services to advise of this discovery… and 3 days later, they offered me a $30 refund for the meal. Considering that I had to throw away all the packets of rice with the same batch number (3 meals worth) I would hardly say that this is adequate compensation.”

Helpful Report

(Bargain Box (5 Nights For 4)) - Posted 2 years ago

Hi Rachel, I'm so sorry you have had some issues with the quality of the ingredients you've received. This is certainly not the standard we want our foodies to be receiving! All this feedback has been passed on to our suppliers. Don't hesitate to get in contact with our Customer Love Team if you are not happy with the compensation for your unsatisfactory items, we'd be happy to help and talk through this further. -The My Food Bag Foodies

Posted 2 years ago

“The menus and meals are so incredibly convenient. The food is almost always fresh and NZ produce. But if there is something missing (a systems/quality control issue?), do not expect to be compensated appropriately for your time, fuel and re purchase after the time spent communicating the missing item(s). This is the most frustrating part for me. However, due to convenience I continue.”

Helpful Report

(My Choice (3 Nights For 2)) - Posted 2 years ago

Kia ora Les and Perla, So sorry to hear that you have had some items missing from your deliveries. Please note that we take all of these issues very seriously and are always working to improve our operations. We hope to make this up to you moving forwards. -The My Food Bag Foodies

Posted 2 years ago

“Both bags of green salad opened Tuesday and Wednesday were slimy and unable to be eaten”

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(Fresh Start Choice (4 Nights For 1)) - Posted 2 years ago

“My experience with My Food Bag is that it doesn't save time, money or dishes, but it gets us to try many different meals and ingredients that I never would have tried otherwise. After getting the Bargain Box for a while I found the portions, especially the portions of meat, excessive compared to what we normally would cook, so are now getting the Vege Box for 2, and subbing in our own meat when we want to. It's working well so far but it still needs creativity on my part, especially as there is no way for us to opt out of mushroom based meals (allergy). As the person in the house who cooks, I enjoy preparing these meals, but I probably won't still be doing it in 6 months. I should mention that I had a couple of experiences with things missing or damaged in in the box and they were really great to deal with!”

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(My Veggie (4 Nights For 2)) - Posted 2 years ago

“Overall I find My Food Bag pretty good. There is plenty of food even though I am getting the Fresh Start option and it has relieved a lot of stress around meal planning. The one issue I have is the accuracy of the packing. Almost every delivery has something missing. This could be spices, vegetables and even the recipe cards which meant I had to find the recipes and print them out. If you could sort out this issue then My Food Bag would be great!”

Helpful Report

(Fresh Start Choice (4 Nights For 4)) - Posted 2 years ago

Kia ora Joanne, thanks so much for leaving us a review! We are so pleased to hear you've been enjoying your Fresh Start Choice bag but are also very sorry to hear you've had a few ongoing issues with some missing items! All our bags are hand picked meaning they can be subject to some human error, but as a service based on convenience this is truly something we want to get right. We really appreciate you letting us know and we will continue to do what we can to improve our processes. If you haven't already reached out to our Customer Love team, please do get in touch so we can provide some compensation here :) - The My Food Bag Foodies

Posted 2 years ago

“Unfortunately the chicken nibbles supplied with this weeks bargain box was off and smelt dreadful. Thank You Debra”

Helpful Report

(Bargain Box (3 Nights For 4)) - Posted 2 years ago

Hi Debra, very sorry to hear your chicken arrived in such a poor state! That is certainly not the quality we expect to be delivering. If you haven't already, please reach out to our Customer Love team who will be happy to find a solution for you :) -Dan Dijon

Posted 2 years ago

“We had several issues with our first few boxes from crushed boxes to missing items. Pleased to say the last 2 have been near perfect. Recipes are great with the odd exception. Some of the meat quality is pretty average at times”

Helpful Report

(My Gluten Free (5 Nights For 4)) - Posted 2 years ago

“The box for 4 people is not enough to feed 4 adults. Most of the recipes are fairly good but the cooking times are out. For example one recipe card said to bake wedges for something like 25 to 30mins but it took upto an hour and my oven is quite new. Overall I’m fairly happy with it but I’m also looking at alternatives due to the price and it not being enough food for 4 people”

Helpful Report

(My Choice (3 Nights For 4)) - Posted 2 years ago

Kia ora Ellie, thanks for your reply! Sorry to hear that you have found some of the cook times a bit out. Please feel free to rate your recipes as this info goes straight through to our amazing team of chefs! -Jess Couscous

Posted 2 years ago

“hi there. unfortunately neither my husband nor I enjoyed tonights meal it was the mexican, It was far too over powering for us.”

Helpful Report

(My Gourmet (4 Nights For 2)) - Posted 2 years ago

Kia ora Maree, thanks for your review! Sorry to hear that you did not enjoy one of your meals. Be sure to rate your recipes in your account as this feedback goes straight through to our amazing team of chefs! Stay safe, Jess Couscous

Posted 2 years ago

“Unfortunately I received two broken eggs and a split tub of yoghurt. Salvaged what was left and still enjoyed a lovely dessert which was my first food bag one- and it was delicious! Recommend Plum & Pear French Toast Bake..😋”

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(My Choice (3 Nights For 2)) - Posted 2 years ago

“I love the good and recipes. Sometimes minor ingredients are missing, which messes up the recipes though!”

Helpful Report

(My Choice (5 Nights For 4)) - Posted 2 years ago

Hi Elen! Thanks for your review! We're so sorry to hear that you have been experiencing issues with missing items! If you haven't already, please flick our Customer Love team a message and we'll do our best to make thing right :) - Shivani Sweet Potato 🍠

Posted 2 years ago

“Some meals very good. Getting hamburgers I feel is hardly worth the price”

Helpful Report

(My Choice (3 Nights For 2)) - Posted 2 years ago

Hi Mike! Completely understand that burgers aren't for everyone! We had these in our recent bags as a part of our 'Battle of the Burgers' challenge. Each of our chef's got a chance to create their own burgers and the one with the best rating from our customers will win the challenge. Very sorry that you weren't happy with these! Perhaps you might consider something from our My Choice range. With this bag each week you get to choose from 15 recipes so you can avoid burgers altogether if you like. If you need any help with figuring out which bag might work best for you and your family, give us a shout :) - The My Food Bag Team

Posted 2 years ago

“When we got Hello Fresh, each meal came delivered with the ingredients separated into individual paper bags. It would be nice if you did this so that I don't have to go ever each recipe card and separate the ingredients myself. As for the meals themselves, some are a bit 'meh', especially the lack of creativity with salads - eg lettuce and cucumber with a bit of olive oil is a bit lacking. And also the pies I feel cheated on - having only a pastry on top of the ingredients isn't really what NZ calls a pie. We expect the filling to be fully encased in the pastry! These meals end up not being filling enough. This is especially for the desserts, such as the apple and pear crumble. $12 or whatever it was for a couple of apples and pears and some crumble mix was a rip off. I expected pastry for the bottom, topped with crumble. Because that's what an apple crumble is, every time I've had it...”

Helpful Report

(My Choice (4 Nights For 2)) - Posted 2 years ago

Hi Natasha! We're so sorry to hear that you have not enjoyed our meals! This is very disappointing to hear and we'll make sure to pass your feedback on. We like to change things up here at My Food Bag and like to put our own spin on traditional recipes. Very sorry that you have not been happy with this! - Shivani Sweet Potato 🍠

Posted 2 years ago

“Packing needs to be worked on as over the time I've had bargin box, tomatoes and some other veggies are squashed. Receipts are wet and unusable. Contact team on the 0508 number are amazing.”

Helpful Report

(Bargain Box (5 Nights For 4)) - Posted 2 years ago

“Quite hit and miss. Some meals are really good, while others really aren't. Boxes often come with items damaged or open, and the most recent box itself was open. Really questioning the care put into putting these boxes together. Definitely had higher quality from hello fresh for a similar price, however hello fresh became quite repetitive.”

Helpful Report

(Bargain Box Veggie (3 Nights For 2)) - Posted 2 years ago

My Food Bag is rated 4.7 based on 4,253 reviews