My Food Bag Reviews

Name: My Food Bag
Address: 56, Parnell Road,,, Auckland
Rating: 4.65

4.7 Rating 4,589 Reviews

96 %

of reviewers recommend My Food Bag

4.7

Based on 4,589 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About My Food Bag:

We're your answer to "what's for dinner?" with fresh ingredients and easy recipes to cook delicious dinners, delivered to you.

Visit Website

Phone:

0800 469 366

Email:

hello@myfoodbag.co.nz

Location:

56, Parnell Road,,
Auckland
1052

My Food Bag 5 star review on 7th May 2025

Anna

My Food Bag 5 star review on 6th April 2025

Leandre

My Food Bag 5 star review on 12th February 2025

Emma

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some meals are delicious. Some are less than exciting. Hubby and I are a bit over lettuce and Lebanese cucumbers. Healthy ingredients but could do with more interesting veges.”

Helpful Report

(Fresh Start Choice (4 Nights For 2)) - Posted 2 years ago

“Recipes and produce are generally very good, good depth of flavour and variety available. Ready made meals not as good as recipes from scratch, smaller portions and can be bland so would generally avoid. Seems to be issues with reward redemption, have had to follow up on missing rewards.”

Helpful Report

(Fresh Start Choice (5 Nights For 4)) - Posted 2 years ago

Hey Shane, thanks so much for your review! If you have issues regarding reviews, please be sure to get in touch with us! - The My Food Bag Foodies

Posted 2 years ago

“Food is tasty. Deliveries are easy. Main issue is the food waste. I have 1 person meals and it’s a lot of use half of this and half of that. If there’s 2 recipes requiring half a cucumber then why am I sent two cucumbers instead of sharing the cucumber between meals! It’s ridiculous”

Helpful Report

(Fresh Start Choice (5 Nights For 1)) - Posted 2 years ago

Kia ora Matthew, thanks for taking the time to write a review! We are sorry to hear there may be some food wastage due to the quantity of certain ingredients. We would never want a foodie to waste food so we will pass this feedback on to our suppliers and development team. In the meantime, as a suggestion, you could use any extra ingredients in lunches or as a snack the next day! - The My Food Bag Foodies

Posted 2 years ago

“I've been disappointed with Food Bag lately. Recipes seem much simpler and using less ingredients than they used to and there seems to be a lot less fresh herbs used. The value for money feels like it's seriously dropped. I'm also not a fan of a lot of the sauces from the "Loft" brand you're now using. I will likely cancel our subscription in the next few weeks and try a different food subscription.”

Helpful Report

(My Choice (3 Nights For 2)) - Posted 2 years ago

Kia ora Tom, thanks for taking the time to write a review about your experience lately. We are so sorry if it hasn't been up to standard as of late. We would love to make it up to you and get to the bottom of what's been going on. Flick us an email or a call if you would like to chat about this further, in the meantime we will take all your feedback on board! - The My Food Bag Foodies

Posted 2 years ago

“The meals were delicious and mostly very easy to cook. My only minor critique of the recipes is that often salad prep would take longer than indicated, so I always started by doing salad prep not after starting cooking as most of the recipes instructed. However, since we started with My Food Bag in October 2022 almost every order has been problematic including being sent a rotten vegetable once, damaged vegetables regularly, as well as items often missing. Canned items were placed in with produce which caused damage to them a lot of the time. We contacted My Food Bag with each issue and they always gave a partial refund, but the problems with didn't improve. Therefore, we've cancelled our order despite finding it convenient and liking the meals.”

Helpful Report

(My Choice (3 Nights For 2)) - Posted 2 years ago

Hi Cathy! Thank you so much for taking the time to provide us this feedback. We do apologise about the continued issues you've experienced with us. We are looking at bringing in new technology very soon to improve our packing processes. This should help reduce issues with missing items and also with placement of items in our boxes. We do hope that you give us another try in the near future! - My Food Bag Foodies

Posted 2 years ago

“We get this box for the convenience but have been disappointed a few times when we’ve been missing items. Would also love to see more vegetarian options”

Helpful Report

(Bargain Box (3 Nights For 2)) - Posted 2 years ago

“Meals in general are tasty, however our last couple of boxes have had some items missing and 1 that included avocado which wasn't ripe... we made do without it, but meal was a bit salty without it.”

Helpful Report

(My Choice (3 Nights For 2)) - Posted 2 years ago

Hey Sally, thank you for your review! Oh no! We are so sorry to hear of your experience these last couple of weeks, if you haven't already, pop us an email about these issues and we will try our best to make this right for you!

Posted 2 years ago

“Very disappointing .. we have unsubscribed because of repeated damaged food packages ( leaking chicken ) health and safety concerns .”

Helpful Report

(My Choice (5 Nights For 2)) - Posted 2 years ago

Hi Anne, we are so sorry to hear this has been your experience with us. If you haven't already, please pop us through an email as we would love to try and make this right for you! - The My Food Bag Foodies

Posted 2 years ago

“Basic, affordable. Annoying that the box arrives late afternoon on a Sun.”

Helpful Report

(Bargain Box (5 Nights For 4)) - Posted 2 years ago

Kia Ora, Melanie. thanks for your review! We are so sorry to hear your delivery arrived outside your delivery window! Please let us know if this happens again and we will follow this up with the appropriate teams. - Georgia Lemonade

Posted 2 years ago

“Sometimes great sometimes just fine. Would likd to see a bit more variety and more family friendly vegetarian. I like how fast some of the meals are.”

Helpful Report

(Bargain Box (3 Nights For 4)) - Posted 2 years ago

Hey Vicki, Thanks so much for your review! You do have the option to rate your recipes in your account area. This feedback goes straight to our Development Kitchen and is the best way for them to understand what our Foodies do and don't like :) - Georgia Lemonade

Posted 2 years ago

“Unfortunately, there have been a few hiccups with my experience with My Food Bag. I have had ingredients missing or the wrong ones delivered, eggs arrived smashed, best before dates expire & some vegetables unusable. The food does not appear to be as fresh as advertised. I have emailed my food bag when this has happened and did receive a $10 voucher as compensation for the broken eggs.”

Helpful Report

(My Choice (3 Nights For 2)) - Posted 2 years ago

“Meals are tasty with good instructions to follow. Price is a bit high though and would prefer payment came out a couple days before not a week before. Easy to navigate the website.”

Helpful Report

(My Choice (4 Nights For 2)) - Posted 2 years ago

Kia ora Charlotte, Thanks so much for taking the time to leave us a review! We are pleased to hear that you enjoyed the meals :) Stay safe, -Jess Couscous

Posted 2 years ago

“The meals are tasty and it is convenient but unfortunately there has been inconsistency with the deliveries. Missing items, missing deliveries and missing bonus gifts. Help has been prompt but frustrating that over half my orders result in me needing to contact the help desk”

Helpful Report

(Fresh Start Choice (4 Nights For 1)) - Posted 2 years ago

Kia ora Sian, So sorry to hear that you have had some ongoing issues with your deliveries. That is definitely not the type of service we aim to provide for our Foodies. Please note that any issues we do have, we follow up with the appropriate teams in order to make any necessary improvements moving forwards. Please feel free to pop us a DM if there is anything further that we can do to help! -The My Food Bag Foodies

Posted 2 years ago

“Bargin box has been extremely convenient and helpful for busy nights, with a good variety of choices. There has been a few issues with late delivery once (delivered the following morning instead of the night before) and some eggs also being broken once , and communication has not always been returned that quickly, I believe due to staff shortages. Overall I do recommend it but there are a few little issues for them to work on.”

Helpful Report

(Bargain Box (4 Nights For 4)) - Posted 2 years ago

Hi Kim, Great to hear you are enjoying the convenience and variety of our meals, but we're sorry you've had some issues along the way too! If you haven't already, reach out to our Customer Love team who would be happy to help with a solution :) -Bargain Box

Posted 2 years ago

“Most meals are great. The last few weeks have been a bit disappointing in terms of the menu selection so we are now doing Food Bag every two weeks”

Helpful Report

(My Choice (5 Nights For 4)) - Posted 2 years ago

Hello Sally, thank you for your feedback! We have a wide range of subscriptions with different recipes. We always suggest having a look at what meals are in our other bags and leaving a review on the rate my recipes tab. Those reviews go straight to our development kitchen who create our recipes! - My Food Bag Foodie

Posted 2 years ago

“The meals are lovely but we had little ups and downs with delivered products.”

Helpful Report

(Bargain Box (5 Nights For 6)) - Posted 3 years ago

Hi Ingrid, Great to hear you are enjoying the meals but very sorry to hear about the up and downs you have had along the way! If you haven't already, reach out to our Customer Love team who would be happy to help with finding a solution :) -Bargain Box

Posted 2 years ago

“Very convenient, and good variety of dishes and flavours, however can get repetitive with time. Chicken appears on the menu options a lot! The produce is of good quality and the meals are mostly enjoyable.”

Helpful Report

(My Choice (3 Nights For 2)) - Posted 3 years ago

Hi Sara! Thanks for taking the time to pass on this feedback :) A great way to get your thoughts directly to our chefs is to rate your recipes on our App. This is always really helpful in ensuring we are offering and delivering the meals that work best for you! -Dan Dijon

Posted 3 years ago

“The recipes are great, it's more expensive than other boxes but better quality recipes and veg. Over covid there is always items missing which is disappointing.”

Helpful Report

(My Plant Based Bag (4 Nights For 4)) - Posted 3 years ago

Hi Penny! Thanks for your review. We're so sorry to hear about the issues you've experienced during covid. Unfortunately, we were hit quite hard with labour shortages but things are beginning to return back to normal for us now. Our operations team have also made major improvements to our packing processes. Hopefully we can do better for future deliveries :) - My Food Bag Team

Posted 3 years ago

“The food has been generally really good, it's a nice change from our usual evening meals. We have really enjoyed the range of healthy meals and fresh ingredients. Unfortunately, we have has missing ingredients in almost half the boxes we have received. Some of the missing ingredients have been key for the recipe (e.g. pastry for sausage rolls) meaning we can't make the meal as we live out of town and usually notice when preparing ingredients to make the meal. When submitting a complaint about this, the compensation was around the price of single ingredient, as opposed to the entire meal. It has happened in at least half our boxes so this has been really disappointing. Besides the missing ingredients, we have enjoyed the fresh ingredients, as well as the variety of recipes, plus the delivery system have been handy for busy lives.”

Helpful Report

(My Choice (3 Nights For 4)) - Posted 3 years ago

Kia ora Tino, thanks for sending through your feedback. We are glad to hear you have loved the fresh ingredients with My Food Bag. At this stage, all of the packing at our depot is done manually. If there is ever an ingredient missing we credit the dollar cost of the item, plus extra for the inconvenience, so it is disappointing to hear that these credits have not met your expectations. We will pass this feedback forward to our team. If you have any further questions, please contact our Customer Love team directly via email, social or phone. -The My Food Bag Foodies

Posted 3 years ago

“Overall my experience of Bargain Box is average. The convenience and variety of the food is good. The portion sizes are also good. However, at times, some of the fresh produce has arrived bruised or squashed. On one occasion I opened a packet of sealed rice and discovered insects inside. I reached out to customer services to advise of this discovery… and 3 days later, they offered me a $30 refund for the meal. Considering that I had to throw away all the packets of rice with the same batch number (3 meals worth) I would hardly say that this is adequate compensation.”

Helpful Report

(Bargain Box (5 Nights For 4)) - Posted 3 years ago

Hi Rachel, I'm so sorry you have had some issues with the quality of the ingredients you've received. This is certainly not the standard we want our foodies to be receiving! All this feedback has been passed on to our suppliers. Don't hesitate to get in contact with our Customer Love Team if you are not happy with the compensation for your unsatisfactory items, we'd be happy to help and talk through this further. -The My Food Bag Foodies

Posted 3 years ago

My Food Bag is rated 4.7 based on 4,589 reviews