My Food Bag Reviews

Name: My Food Bag
Address: 56, Parnell Road,,, Auckland
Rating: 4.65

4.7 Rating 4,556 Reviews

96 %

of reviewers recommend My Food Bag

4.7

Based on 4,556 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About My Food Bag:

We're your answer to "what's for dinner?" with fresh ingredients and easy recipes to cook delicious dinners, delivered to you.

Visit Website

Phone:

0800 469 366

Email:

hello@myfoodbag.co.nz

Location:

56, Parnell Road,,
Auckland
1052

My Food Bag 5 star review on 7th May 2025

Anna

My Food Bag 5 star review on 6th April 2025

Leandre

My Food Bag 5 star review on 12th February 2025

Emma

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Convenient and good for easing the meal planning. Options a bit repetitive after a month or 2”

Helpful Report

(Bargain Box (5 Nights For 2)) - Posted 1 year ago

Hi James, thank you so much for taking the time to share your feedback about My Food Bag! We truly appreciate it and we're thrilled to hear that you have had a positive experience with us. Providing a great customer experience is one of our top priorities, so we're delighted to know that we are doing things right! It's fantastic to hear that our meals have been delicious and convenient for you. We strive to ensure that our ingredients are fresh and of the highest quality, and we're glad that you have noticed that. If you ever have any suggestions of how we can improve the meals, we have on offer you can always reach out to our team at hello@myfoodbag.co.nz. As we do value all feedback our customers give. We're here to help in any way we can and ensure your continued satisfaction. - The Bargain Box Buddies

Posted 1 year ago

“Good value and variety. Would like to see more variation in protein (less chicken breast).”

Helpful Report

(Bargain Box (5 Nights For 2)) - Posted 1 year ago

Hi Alexander, thank you so much for your review of My Food Bag. It's great to hear that our food is making mealtime enjoyable and easy for you! We value feedback from our customers, and it helps us continue to provide the best service and food possible. And will be passing your suggestions to see if we can increase the variety of the proteins we use. If there's anything else we can do to make your experience even better, please don't hesitate to reach out. - The Bargain Box Buddies

Posted 1 year ago

“Regularly have quality control issues - meat leaking through bags, open packets etc. Even after being placed on a "quality control" list of boxes to be checked thoroughly we have still had an open packet. Such a shame as Bargain Box is so affordable and the meals are great.”

Helpful Report

(Bargain Box (4 Nights For 4)) - Posted 1 year ago

Thanks for taking the time to share your feedback, Emily! We really appreciate it. At My Food Bag, our top priority is providing customers with a great experience. We're sorry to hear that we have recently let you down in this regard and want to make it up to you, so in case you haven't reached out to our team please do. We hope to hear from you again soon! - The Bargain Box Buddies

Posted 1 year ago

“The recipes are pretty good however sometimes the best before dates put a lot of pressure on the order and dates you must cook the meals. Sometimes even the vegetables are not surviving 3-4 days when we get the 5 night bag which is very disappointing. I like the communication and the app however and the recipes are a good variety.”

Helpful Report

(Bargain Box (4 Nights For 2)) - Posted 1 year ago

“The food is good and choice of recipes is great. Would love a few more ways to make meal prep more efficient (most recipes have grated carrot/grated cheese/peel potatoes) which add heavily to time. Service is bad. I’ve had very slow and unhelpful response from customer service team. I hated the way that their surnames I dealt with were all food! It felt very patronising. I am still waiting for a manager to follow up a problem I had about 3 weeks after the admin team failed. I also signed up to get the free game chips and dip but that never came. I referred a friend who signed up but the credit never came. Things like this is a big put off and I will look at other food companies for the future. Sad as I do like your recipes! Your survey below doesn’t give all options. I used the contact form on your website initially. They took several days to reply (but not over a week) but there is no option below for that.”

Helpful Report

(Bargain Box (5 Nights For 4)) - Posted 1 year ago

Hi C! We're sorry that your recent experiences with us have not been to the standard that is expected from our Customer Love Team. Please assure that we take all our feedback very seriously and will be passing it onto them to improve our services moving forward. - The Bargain Box Buddies

Posted 1 year ago

“We like that we know what our meals are going to be however recently it's felt like the meals have little variety.”

Helpful Report

(Bargain Box (4 Nights For 4)) - Posted 1 year ago

Hi Elizabeth, thank you so much for your feedback on Bargain Box! We truly appreciate you taking the time to let us know what you think. It's really important to us to make sure our customers are getting the best experience possible, and we're thrilled to hear that you're so happy with our services. We're always striving to provide the highest quality ingredients, recipe choices, and overall experience, and we hope we can continue to do that for you. Again, thank you so much for your feedback - we really appreciate it. Please don't hesitate to reach out if you ever need help in the future. Cheers! - Bargain Box Buddies

Posted 1 year ago

“I do love the idea of never thinking what to cook for dinner! We get the dinner box 5 nights for two people , my two gripes are we get 3 buns for two people where's the other bun? Who is meant to get the last lonely bun? Some nights we super hungry and it's a fight to whom gets to consume it . The fresh produce is not very fresh and sometimes it's spoilt withen a day of getting it , last week's mouldy lemon and squishy red pepper comes to mind.”

Helpful Report

(Bargain Box (5 Nights For 2)) - Posted 1 year ago

Thank you so much for your great feedback on My Food Bag! We really appreciate your kind words. We strive to deliver only the best quality ingredients and recipes so that our customers can enjoy delicious, nutritious meals with minimal effort. We're so glad to hear that you and your family are enjoying the service and that we're making mealtime easier for you. We are also here to help, so please don't hesitate to reach out if you ever need anything. - The Bargain Box Buddles

Posted 1 year ago

“Loving the variety of the food boxes also so easy for my kids too help me prepare and cook”

Helpful Report

(Bargain Box (3 Nights For 4)) - Posted 1 year ago

Thank you so much Hikitia for taking the time to review My Food Bag. We really appreciate you sharing your thoughts! We're so glad to hear that you're happy with what we're doing. Here at My Food Bag, we strive to make our customers happy, so we always take feedback and reviews into consideration to help us serve you better. Thank you again for your review, and if you ever need our help in the future we're just a call away. - The My Food Bag Foodies

Posted 1 year ago

“The meals are mainly good! But sometimes have weird. Mixing of ingredients! But as far as receiving what comes in the box! That is where i feel its falling short! At times bad produce missing products, missing instructions, and getting things you dont even need for that week!! So really for me its a mixed box good and bad!”

Helpful Report

(Bargain Box (4 Nights For 6)) - Posted 1 year ago

Hi Adam, thank you for bringing this to our attention. We apologise for the inconvenience caused by the missing and poor-quality produce in your recent delivery. We strive to maintain a high standard of quality, and it's disheartening to hear that we fell short on this occasion. Please feel free to email us at hello@myfoodbag.co.nz so we can assist you further with this. Your satisfaction is important to us, and we will do our best to make it right and we hope to continue serving you with the high-quality products you expect from us. - The My Food Bag Foodies.

Posted 1 year ago

“Both my partner and I are vegetarians and we love the recipes. They are really tasty and it has taken the stress of deciding what to have away. The thing that has let my food bag down is the amount of items missing or rotten. We had a risotto last week and the main risotto rice was missing. That was pretty bad. We have also had products that go off the day after arrival, like coleslaw that were also pretty disgusting. I understand the food shortage at the moment but quality control should be high priority.”

Helpful Report

(My Plant Power (4 Nights For 2)) - Posted 1 year ago

We strive to make sure our customers receive our top notch produce and ingredients, and it's sad to hear that this hasn't been the case with your recent deliveries with us. If you still haven't reached out to us, please do either through our email or give us a call as take these things very seriously. And if there is ever anything we can do to help, please don't be hesitant to reach out. - The My Food Bag Foodies

Posted 1 year ago

“I'm always excited to get my dinner for the week but .....the veges are always rotten and I haven't had the time to put my complaints in 😔 other than that I love being able to cook a meal for my family 👪”

Helpful Report

(Bargain Box (5 Nights For 2)) - Posted 1 year ago

Thanks for your review, Aurora, we're sorry to hear that in your deliveries with us that you have had rotten vegetables. In case that you haven't had the chance you can always send us a message at hello@myfoodbag.co.nz or give us a call. And one of our agents can help you there. Please let us know if you need further assistance, and we look forward to making this up to you! - The Bargain Box Buddies

Posted 1 year ago

“We're happy with the meals but for about the 4th time now there's been missing vital ingredients. Yesterday's meal there was no Indian spice sachet and today's meal was missing a carton of coconut cream. If this keeps continuing we will end our meal bags.”

Helpful Report

(My Choice (4 Nights For 4)) - Posted 1 year ago

Thanks for your review, Michelle, we're sorry to hear that you have been missing items in your recent deliveries with us. We have noted this down and made sure to let our packing team aware of this. Please let us know if you need further assistance, and we look forward to making this up to you! - The My Food Bag Foodies

Posted 1 year ago

“Interesting meals that are reasonably easy to make. MFB try to be environmentally conscious, which is difficult when delivering individually specced meals. Unfortunately they continue to use Talley's as a provider, which, given they have a reputation for being a terrible employer, and for having very poor regard for the environment and have very questionable business practices, tars MFB by association 👎”

Helpful Report

(My Choice (5 Nights For 1)) - Posted 1 year ago

Kia ora, Jon. Thank you so much for passing on your feedback to us. With over 30 recipes to choose from, we hope that we can provide interesting and nutritious meals for all tastebuds. - My Food Bag Foodies.

Posted 1 year ago

“The quality is usually very good, however, in the last delivery we had a rotten lemon and garlic which was slightly disappointing. I had both Ingredients so it was ok.”

Helpful Report

(My Choice (3 Nights For 2)) - Posted 2 years ago

Kia ora Janet! Thank you for bringing this to our attention. We apologise for the inconvenience caused by the inclusion of a rotten lemon and garlic in your recent delivery. We strive to maintain a high standard of quality, and it's disheartening to hear that we fell short on this occasion. Please feel free to email us at hello@myfoodbag.co.nz so we can assist you further with this. We appreciate your understanding in making the best of the situation by having the ingredients on hand. Nevertheless, we take your feedback seriously and will take immediate steps to rectify this issue. We will review our quality control measures and work closely with our suppliers to ensure that such incidents are minimised in the future. If you encounter any further issues with the quality of our products, please don't hesitate to reach out to us. Your satisfaction is important to us, and we will do our best to make it right and we hope to continue serving you with the high-quality products you expect from us. - The My Food Bag Foodies.

Posted 1 year ago

“Generally I think it’s a good service and good variety of recipes but find it’s a regular occurrence for multiple items to be missing from the box, the wrong recipe cards provided or breakages and spills of the items within the box creating a mess. Customer support provide minor credit to recompense but given the high cost of the service I often don’t feel it covers the cost of the inconvenience caused which is what you pay for.”

Helpful Report

(Fresh Start Choice (3 Nights For 2)) - Posted 2 years ago

Thanks so much for your review, Kathryn! We do sincerely apologise that you are experiencing multiple issues with your recent deliveries, this is so disappointing to hear. Please do know that we are always working towards improving our services and we do hope to make this up to you moving forwards. Please feel free to get in touch with us through email or phone if you have any questions. Cheers! - The My Food Bag Team.

Posted 2 years ago

“The recipes are great. The contents do not quite match. Vegetables are often limp and thrown away. Frozen vegetables are completely thawed and do not smell right when the bag is opened. Spices, sour cream and cheese are always in good condition and eat is excellent.n”

Helpful Report

(Bargain Box (3 Nights For 2)) - Posted 2 years ago

“Mostly good but have had a few items missing recently”

Helpful Report

(Bargain Box (4 Nights For 2)) - Posted 2 years ago

“The food is nice enough, but so far no box has been complete - with missing ingredients and/or recipes; and all you get is a credit, which when some ingredients are left out means the meal completely changes e.g. a recipe for Bao Buns came with the ingredients, but no Bao Buns!”

Helpful Report

(My Choice (3 Nights For 2)) - Posted 2 years ago

“Some meals are delicious. Some are less than exciting. Hubby and I are a bit over lettuce and Lebanese cucumbers. Healthy ingredients but could do with more interesting veges.”

Helpful Report

(Fresh Start Choice (4 Nights For 2)) - Posted 2 years ago

“Recipes and produce are generally very good, good depth of flavour and variety available. Ready made meals not as good as recipes from scratch, smaller portions and can be bland so would generally avoid. Seems to be issues with reward redemption, have had to follow up on missing rewards.”

Helpful Report

(Fresh Start Choice (5 Nights For 4)) - Posted 2 years ago

Hey Shane, thanks so much for your review! If you have issues regarding reviews, please be sure to get in touch with us! - The My Food Bag Foodies

Posted 2 years ago

My Food Bag is rated 4.7 based on 4,556 reviews