My Food Bag Reviews

Name: My Food Bag
Address: 56, Parnell Road,,, Auckland
Rating: 4.65

4.7 Rating 4,556 Reviews

96 %

of reviewers recommend My Food Bag

4.7

Based on 4,556 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About My Food Bag:

We're your answer to "what's for dinner?" with fresh ingredients and easy recipes to cook delicious dinners, delivered to you.

Visit Website

Phone:

0800 469 366

Email:

hello@myfoodbag.co.nz

Location:

56, Parnell Road,,
Auckland
1052

My Food Bag 5 star review on 7th May 2025

Anna

My Food Bag 5 star review on 6th April 2025

Leandre

My Food Bag 5 star review on 12th February 2025

Emma

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with My Food Bag is that it doesn't save time, money or dishes, but it gets us to try many different meals and ingredients that I never would have tried otherwise. After getting the Bargain Box for a while I found the portions, especially the portions of meat, excessive compared to what we normally would cook, so are now getting the Vege Box for 2, and subbing in our own meat when we want to. It's working well so far but it still needs creativity on my part, especially as there is no way for us to opt out of mushroom based meals (allergy). As the person in the house who cooks, I enjoy preparing these meals, but I probably won't still be doing it in 6 months. I should mention that I had a couple of experiences with things missing or damaged in in the box and they were really great to deal with!”

Helpful Report

(My Veggie (4 Nights For 2)) - Posted 3 years ago

“Overall I find My Food Bag pretty good. There is plenty of food even though I am getting the Fresh Start option and it has relieved a lot of stress around meal planning. The one issue I have is the accuracy of the packing. Almost every delivery has something missing. This could be spices, vegetables and even the recipe cards which meant I had to find the recipes and print them out. If you could sort out this issue then My Food Bag would be great!”

Helpful Report

(Fresh Start Choice (4 Nights For 4)) - Posted 3 years ago

Kia ora Joanne, thanks so much for leaving us a review! We are so pleased to hear you've been enjoying your Fresh Start Choice bag but are also very sorry to hear you've had a few ongoing issues with some missing items! All our bags are hand picked meaning they can be subject to some human error, but as a service based on convenience this is truly something we want to get right. We really appreciate you letting us know and we will continue to do what we can to improve our processes. If you haven't already reached out to our Customer Love team, please do get in touch so we can provide some compensation here :) - The My Food Bag Foodies

Posted 3 years ago

“Unfortunately the chicken nibbles supplied with this weeks bargain box was off and smelt dreadful. Thank You Debra”

Helpful Report

(Bargain Box (3 Nights For 4)) - Posted 3 years ago

Hi Debra, very sorry to hear your chicken arrived in such a poor state! That is certainly not the quality we expect to be delivering. If you haven't already, please reach out to our Customer Love team who will be happy to find a solution for you :) -Dan Dijon

Posted 3 years ago

“We had several issues with our first few boxes from crushed boxes to missing items. Pleased to say the last 2 have been near perfect. Recipes are great with the odd exception. Some of the meat quality is pretty average at times”

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(My Gluten Free (5 Nights For 4)) - Posted 3 years ago

“The box for 4 people is not enough to feed 4 adults. Most of the recipes are fairly good but the cooking times are out. For example one recipe card said to bake wedges for something like 25 to 30mins but it took upto an hour and my oven is quite new. Overall I’m fairly happy with it but I’m also looking at alternatives due to the price and it not being enough food for 4 people”

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(My Choice (3 Nights For 4)) - Posted 3 years ago

Kia ora Ellie, thanks for your reply! Sorry to hear that you have found some of the cook times a bit out. Please feel free to rate your recipes as this info goes straight through to our amazing team of chefs! -Jess Couscous

Posted 3 years ago

“hi there. unfortunately neither my husband nor I enjoyed tonights meal it was the mexican, It was far too over powering for us.”

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(My Gourmet (4 Nights For 2)) - Posted 3 years ago

Kia ora Maree, thanks for your review! Sorry to hear that you did not enjoy one of your meals. Be sure to rate your recipes in your account as this feedback goes straight through to our amazing team of chefs! Stay safe, Jess Couscous

Posted 3 years ago

“Unfortunately I received two broken eggs and a split tub of yoghurt. Salvaged what was left and still enjoyed a lovely dessert which was my first food bag one- and it was delicious! Recommend Plum & Pear French Toast Bake..😋”

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(My Choice (3 Nights For 2)) - Posted 3 years ago

“I love the good and recipes. Sometimes minor ingredients are missing, which messes up the recipes though!”

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(My Choice (5 Nights For 4)) - Posted 3 years ago

Hi Elen! Thanks for your review! We're so sorry to hear that you have been experiencing issues with missing items! If you haven't already, please flick our Customer Love team a message and we'll do our best to make thing right :) - Shivani Sweet Potato 🍠

Posted 3 years ago

“Some meals very good. Getting hamburgers I feel is hardly worth the price”

Helpful Report

(My Choice (3 Nights For 2)) - Posted 3 years ago

Hi Mike! Completely understand that burgers aren't for everyone! We had these in our recent bags as a part of our 'Battle of the Burgers' challenge. Each of our chef's got a chance to create their own burgers and the one with the best rating from our customers will win the challenge. Very sorry that you weren't happy with these! Perhaps you might consider something from our My Choice range. With this bag each week you get to choose from 15 recipes so you can avoid burgers altogether if you like. If you need any help with figuring out which bag might work best for you and your family, give us a shout :) - The My Food Bag Team

Posted 3 years ago

“When we got Hello Fresh, each meal came delivered with the ingredients separated into individual paper bags. It would be nice if you did this so that I don't have to go ever each recipe card and separate the ingredients myself. As for the meals themselves, some are a bit 'meh', especially the lack of creativity with salads - eg lettuce and cucumber with a bit of olive oil is a bit lacking. And also the pies I feel cheated on - having only a pastry on top of the ingredients isn't really what NZ calls a pie. We expect the filling to be fully encased in the pastry! These meals end up not being filling enough. This is especially for the desserts, such as the apple and pear crumble. $12 or whatever it was for a couple of apples and pears and some crumble mix was a rip off. I expected pastry for the bottom, topped with crumble. Because that's what an apple crumble is, every time I've had it...”

Helpful Report

(My Choice (4 Nights For 2)) - Posted 3 years ago

Hi Natasha! We're so sorry to hear that you have not enjoyed our meals! This is very disappointing to hear and we'll make sure to pass your feedback on. We like to change things up here at My Food Bag and like to put our own spin on traditional recipes. Very sorry that you have not been happy with this! - Shivani Sweet Potato 🍠

Posted 3 years ago

“Packing needs to be worked on as over the time I've had bargin box, tomatoes and some other veggies are squashed. Receipts are wet and unusable. Contact team on the 0508 number are amazing.”

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(Bargain Box (5 Nights For 4)) - Posted 3 years ago

“Quite hit and miss. Some meals are really good, while others really aren't. Boxes often come with items damaged or open, and the most recent box itself was open. Really questioning the care put into putting these boxes together. Definitely had higher quality from hello fresh for a similar price, however hello fresh became quite repetitive.”

Helpful Report

(Bargain Box Veggie (3 Nights For 2)) - Posted 3 years ago

“Second time on Fresh Start, really enjoying the recipes, variety of food and new combinations. Love the convenience of our weekly box arriving each Sunday.”

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(Fresh Start (5 Nights For 2)) - Posted 3 years ago

Kia ora Lorraine! That is awesome to hear that you are loving Fresh Start :) Thanks for your review! -Jess Couscous

Posted 3 years ago

“Meals good this week except for the ready made potato chicken gratin. Was very bland, just tasted like plain boiled potato & boiled chicken. Was very disappointed. Half went in bin as couldn’t bring ourselves to eat it. Peanut butter toast would’ve been more exciting that night.”

Helpful Report

(My Choice (4 Nights For 4)) - Posted 3 years ago

Kia ora Michelle! Oh no, sorry to hear that the Chicken Gratin was not a crowd favourite. We will pass that through to our Development Kitchen team :) Hopefully the other meals made up for you! -Jess Couscous

Posted 3 years ago

“Overall our experience has been positive. We have enjoyed most of the recipes. The meals are always quick to cool and well balanced with fresh veggies. We do find the meals can get repetitive at tones and there os a lot of plastic packaging. As people who enjoy cooking and trying new ingredients we would enjoy more variation in the meals.”

Helpful Report

(My Veggie (4 Nights For 2)) - Posted 3 years ago

Kia ora Grace, thanks for your review. That is great to hear that you have enjoyed the recipes :) Our amazing chefs have some super yummy winter meals coming as the weather gets colder. We are working to be more sustainable and now have our soft plastics recycling which we are so excited about! You can check it out on our website :) -Jess Couscous

Posted 3 years ago

“Enjoyed low calorie bag but changed to choose own and one meal was a frozen meal no extras and not good money value.”

Helpful Report

(My Choice (3 Nights For 2)) - Posted 4 years ago

Hi Mandy, we are glad you were enjoying the Fresh Start Bag! Sorry to hear your experience with your change to choice hasnt been as good. Thank you for providing feedback on this it is really helpful for us to make improvements moving forward 😊 - Harriet Honeydew 🍈

Posted 4 years ago

“The amount of vegetables in Fresh Start is brilliant, and I've learnt a few new ways of cooking them. However, sometimes I find some of the meals too similar, and because of this after a few weeks I didn't look forward to cooking and eating the meals.”

Helpful Report

(Fresh Start (5 Meals For 1)) - Posted 4 years ago

Hi Alison, thank you for this feedback! A great way to ensure you are getting meals that excite you is with our My Choice Bag. This will let you choose from a selection of meal options each week, including some of our Fresh Start range. You can check this out here if you're interested: https://www.myfoodbag.co.nz/my-choice. -Dan Dijon 🍯

Posted 4 years ago

“To be honest I really love the food choices. What has spoiled the food bags for me is quality control. I have been using them for about 3 months now, after using an opposition for about a year and falling tired of similar meals all the time. I like the options and the ability to have a heat and eat style meal for those busy nights. The thing that's let it down are these issues I have had in the last 3 months. Package split open on my door step from poor tapping of the box. Chicken split open and bled over other items in bag, steak in another bag. The sealing of meat is poor and the meal I am cooking tonight I can see a split in the package. Missing cooking instructions for a meal on two occasions. Also a few ingredients on the verge of freshness, so by time the week is out sometimes having to throw some items out. As I said, happy with the meals... But the delivering of the meals to my fridge and overall quality needs work. Speaking from someone who really enjoyed your major competition, but grew tired of cooking every meal in garlic every night.”

Helpful Report

(My Choice (4 Nights For 4)) - Posted 4 years ago

Kia ora Jason, thank you so much for this feedback! We really value hearing from our Foodies as it helps us identify areas we need to improve in! It is disappointing to hear you have had some ongoing issues with your deliveries recently, especially in regards to split meat packaging. If you haven't already, do get in touch with our Customer Love team as we are always happy to help ensure your feedback is passed onto the relevant teams and work towards a solution. It is otherwise great to hear you have been enjoying the diverse range of quick and delicious meals we offer. Thank you again for the review and your support 🙂 - The My Food Bag Foodies ❤

Posted 4 years ago

“The recipes and ingredients are good however the way the product arrives is below standard. Packaging is bad, sometimes the box is not sealed properly. The ingredients are just chucked in the box all in a mess. Every time cherry tomatoes are supplied they quite often get squashed by the other ingredients. The box is nearly split when it's delivered and sometimes the box is already half open due to rough handling.”

Helpful Report

(My Choice (5 Nights For 4)) - Posted 4 years ago

Hi Joey, thanks for getting in touch with your feedback. We do take our packing and quality seriously so to hear you have had this experience is so disappointing. We follow up with our team on any instances of packing and quality errors so if you haven't already let our Customer Love team know pop us an email at Hello@myfoodbag.co.nz so we can follow up. -My Food Bag Team

Posted 4 years ago

“At first we loved my food bag and still enjoy the convenience however now finding the meals are a bit rich always a lot of sauces we are contemplating stopping our weekly order .”

Helpful Report

(My Veggie (4 Nights For 2)) - Posted 4 years ago

Kia ora Annette, thanks for your feedback! We always appreciate hearing all feedback good or bad, as it lets us know what we can change moving forward. Don't forget to login to your account and rate your recipes - this feedback goes directly to our Development Kitchen team and helps them to plan future menus! - My Food Bag Foodies 🤍

Posted 4 years ago

My Food Bag is rated 4.7 based on 4,556 reviews