My Food Bag Reviews

Name: My Food Bag
Address: 56, Parnell Road,,, 56, Parnell Road,,, Auckland
Rating: 4.64

4.6 Rating 4,870 Reviews

96 %

of reviewers recommend My Food Bag

4.6

Based on 4,870 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About My Food Bag:

We're your answer to "what's for dinner?" with fresh ingredients and easy recipes to cook delicious dinners, delivered to you.

Visit Website

Phone:

0800 469 366

Email:

hello@myfoodbag.co.nz

Location:

56, Parnell Road,,,
56, Parnell Road,,
Auckland
1052

My Food Bag 5 star review on 10th September 2025

Ken

My Food Bag 5 star review on 7th May 2025

Anna

My Food Bag 5 star review on 6th April 2025

Leandre

165

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Many of the meals are very similar and there is a lot of chicken meals. The meat portions are huge with usually not enough of everything else. Some of the flavours are pretty gross - including the mashed potatoes (they send potatoes that aren't great for mashing) and the giant amounts of frozen peas provided which arrive already unfrozen and therefore need to be kept in the fridge.”

Helpful Report

(Bargain Box (5 Nights For 4)) - Posted 2 months ago

Hi Erika, thank you for sharing your thoughts with us! We're sorry to hear that the variety of meals and some flavors didn't meet your expectations. We appreciate your feedback on the portion sizes and the quality of ingredients, as it helps us improve our offerings. Your input is valuable, and we'll make sure to consider it in future meal planning. - My Food Bag Foodies

Posted 2 months ago

“Really disappointed with the beef and mushroom shepherd pie, 30% pie and 70% carrots, nothing like the picture and not at all value for money, for the $16 meal price.”

Helpful Report

(12 Meals) - Posted 2 months ago

Hi Jeff, we appreciate your feedback! We're sorry to hear that the shepherd pie didn't meet your expectations. Your concerns about the portion balance are noted, and we’ll certainly take your comments into consideration for future meals. Thank you for helping us improve! - My Food Bag Foodies 💚

Posted 2 months ago

“Not happy with recent lower quality of the meals. Mistakes made in the packing and the wrong box arriving.”

Helpful Report

(6 Meals) - Posted 3 months ago

Hi there! We're really sorry to hear about your recent experience with the meal quality and the packing mistakes. We strive to provide the best service and it's disheartening to know we fell short. Your feedback is essential as we work on improving our processes and meal options. Thank you for bringing this to our attention, and we hope to serve you better in the future. - My Food Bag Foodies

Posted 3 months ago

“Chicken received on Sunday was sitting in its packet in white liquid. Smelt nasty on opening so we did not use. Disappointed”

Helpful Report

(My Choice (4 Nights For 2)) - Posted 8 months ago

Hi Angela, we're really sorry to hear about your experience with the chicken. It's disappointing when our expectations aren't met, especially regarding quality. If you could please contact our Customer Love team at hello@myfoodbag.co.nz or 0800 469 366, we would be happy to rectify this issue with you. Thank you for letting us know, and we hope to serve you better in the future. - My Food Bag Foodies

Posted 8 months ago

“Bargain box is okay. My children find that there is a lot of coleslaw and salads and usually these are dressed in a vinegar/oil dressing which they are very much over after a few months of bargain box. We adjust recipes a lot to make sure my kids enjoy it, they usually celebrate the weeks we don't buy it. There can also sometimes be "staple" items that I don't have or is uses a lot of. An example I can think of is 1/4C mayonaise or eggs. I don't usually have eggs in my home so need to get more of these. For the price we pay I do feel like sometimes we also contribute a lot of 'staples'. Finally, the chicken always has A LOT of liquid in the packages, something I don't find when I buy meat at other places. Overall bargain box is a means to an end for our busy household. It isn't something I recommend to others unless they are extremely time poor like we are. I also think bargain probably needs to be taken out of the name. Possibly recycled recipe, everything tastes very similar box. Sorry for the negative review, if I had more time I would meal plan and buy for myself. I do like that I can get it delievered to my home and have all my meals for Sun-Thurs without much thinking.”

Helpful Report

(Bargain Box (5 Nights For 4)) - Posted 8 months ago

Hi Amy, thank you for your honest feedback regarding the Bargain Box. We're sorry to hear that the variety of coleslaw and salads has become repetitive for your family. We understand how important it is to cater to everyone's tastes, especially when it comes to kids. We also hear your concerns regarding the staple items and the extra liquid in our chicken packaging. This is valuable input, and we will be sure to share it with our team as we continuously work to improve our offerings. We're glad to know that the delivery convenience is a plus for your busy household. If you have any further suggestions or need assistance, please don’t hesitate to reach out. We're here to help make your experience better! - Bargain Box Buddies

Posted 8 months ago

“Dont bother buying anything including eggs they almost always arrive thoroughly cracked. Ice bags often leak too making a combined right mess.”

Helpful Report

(Bargain Box (3 Nights For 4)) - Posted 1 year ago

Dear Amanda,Thank you so much for taking the time to share your feedback on My Food Bag. We truly appreciate your honesty and value your opinion. Firstly, we would like to apologize for the experience you had with the delivery of your eggs. It is certainly disappointing to hear that they frequently arrive cracked. We strive to ensure that all our products are handled with the utmost care, and it is disheartening to know that this was not the case. Additionally, we regret any inconvenience caused by the leaking ice bags, as we understand the mess it can create for you. Your feedback is incredibly important to us, as it helps us improve our processes and deliver an even better experience to our customers. We would love to hear more about your specific concerns and how we can make things better for you. Is there anything specific you would like us to address or any suggestions you may have? We are here to listen and make the necessary improvements. Thank you once again, Amanda, for bringing these issues to our attention. By sharing your experience, you have allowed us the opportunity to enhance and refine our services. We value your support and hope to exceed your expectations in the future. - The Bargain Box Buddies

Posted 1 year ago

“The recipe options are decent and the quality of the food is generally good. However, customer support leaves a lot to be desired. I recently cancelled my subscription due to a mistake MFB declined to rectify, not exactly a sound business practice when your entire business is based on retaining repeat customers. I'm not surprised their share pace is down 60% over the last year.”

Helpful Report

(Bargain Box (3 Nights For 2)) - Posted 1 year ago

Thank you so much for your feedback, Peter. We truly appreciate you taking the time to share your experience with us. We are sorry to hear that our customer service did not meet your expectations and that you have cancelled your subscription. Your opinion is very important to us and we value your thoughts on how we can make things better. We would love to know more about your experience and how we can do better. - The Bargain Box Buddies

Posted 1 year ago

“I love the concept, but am finding many of the meals quite bland. I've just had a rotten lettuce for the second time. They're usually great at giving a small discount the following week if something's missing or rotten, but i haven't had replies for some complaints about damaged/off food. I'd prefer to not have the rotten food as I'm sick this week and can't just go out to drive and buy a replacement lettuce (this is the main part of the meal).”

Helpful Report

(My Choice (3 Nights For 2)) - Posted 2 years ago

Thanks so much for your feedback, Leo! We appreciate you taking the time to let us know about your experience. We're sorry that you've experienced meals that were too bland and were sent rotten lettuce on two occasions. We do process the appropriate compensation for any issue with your deliveries, and we're sorry to hear we haven't given you a response for all of your complaints. We want you to enjoy all aspects of My Food Bag and we'd like to make it right. If we can help with anything at all, please give us a call or email. - The My Food Bag Foodies

Posted 2 years ago

“Very first delivery had rotting black bananas! They gave us $6 credit! I would have expected the cost of a meal or even a credit for the whole delivery. But no it was $6. Not even the cost of the bananas. They were the first of the problems. The food is delicious and that is why we have kept going. The service, not so good.”

Helpful Report

(My Choice (3 Nights For 2)) - Posted 2 years ago

Kia ora Sheryl! Oh goodness! That is not the quality of produce we expect to show up at your door. If you want to email us we are more than happy to clear this issue up for you. hello@myfoodbag.co.nz. We hope to hear from you! -The My Food Bag Foodies 💚

Posted 2 years ago

“Foods good. Customer service is shocking quick to take money, but not help. Delivery was never made still waiting on a reply but have taken money for the following 2 box's”

Helpful Report

(Bargain Box (4 Nights For 4)) - Posted 2 years ago

Hey Vanessa, so sorry to hear your experience was not up to standard! We can see your emails were replied to. If you are having any further issues or would like to chat to us further regarding your previous query, please flick us an email or call. We would like to get to the bottom of this for you! - The Bargain Box Foodies

Posted 2 years ago

“Super convenient for a busy household. Unfortunately the package is a nasty combination of overpriced and uninspiring”

Helpful Report

(Bargain Box (4 Nights For 2)) - Posted 2 years ago

“Pretty disappointed to find out this week a whole meal had basically been left out of our box. Talking to others, they were in the same boat. Most weeks we are happy but we do find that every second or third week we have to call up and complain about an item left out, or produce/items that are damaged or bad quality. The customer service is at least always good.”

Helpful Report

(My Choice (4 Nights For 2)) - Posted 3 years ago

“Great menus and the pre-prepared meals are really good. Unfortunately the last 3 weeks of vegetables were terrible and I had to throw most of them out. By Thursday they were soft and unusable”

Helpful Report

(Fresh Start Choice (4 Nights For 1)) - Posted 3 years ago

Kia ora Trudi, that's incredibly disappointing to hear! Despite sourcing all our produce fresh each week from our suppliers, the unfortunate nature of items of this type is that they tend to have a shorter shelf-life than other ingredients. We indicate on our recipe cards which meals contain ingredients best eaten earlier in the week to help ensure they are used at their best! In saying this, we certainly don't expect our produce to arrive not up to our usual quality and will always provide the appropriate compensation for our Foodies if it does! We really appreciate your feedback and will be passing this on to our wider team to look into :) - My Food Bag Foodies

Posted 3 years ago

“TOO MUCH CHICKEN!!!”

Helpful Report

(My Choice (4 Nights For 4)) - Posted 4 years ago

Hi Paula, Sorry to hear you are not loving the Chicken Meals! Check out the range of meals in My Choice, Bargain Box Choice and Fresh Start Choice, as all of these options mean you can select your own meals, so no need to receive anything that doesn't work for you :) -My Food Bag Foodies

Posted 4 years ago

“Not enough food when you are doing 3 + 2 adults and 2 teenage sons”

Helpful Report

(My Choice (3 Nights For 4)) - Posted 4 years ago

Kia ora Garry, Thanks for your review. Sorry to hear that you haven't found the meals stretch far enough. Feel free to pop us an email to hello@myfoodbag.co.nz and have a chat with one of the Customer Love Team about our range as we are sure they will be able to help you find a bag that caters to your needs! -The My Food Bag Foodies

Posted 4 years ago

“Since switching to the my choice bag, there has been no consideration to whether or not recipes share ingredients. I don’t need 3 heads of lettuce in a week, or 4 cucumbers. I’ve also provided feedback on the delivery before - I’ve had one courier driver let himself into my house before (creepy as hell, I complained but I don’t believe anything was passed on) and I’ve had another literally drop the box over my gate leaving it so close that there is no way they could’ve placed it on the ground and as a result having the tomatoes in the box break everywhere.”

Helpful Report

(My Choice (3 Nights For 2)) - Posted 4 years ago

Kia ora Ella, We're very sorry to hear about the delivery experience which you've had! This is definitely out of the norm. Whenever problems occur, please know that these get treated seriously and get passed onto the appropriate teams to follow up so that improvements are made. We hope that the delivery issues have since been resolved, however if you do have any concerns, please get in contact with us at hello@myfoodbag.co.nz. With regards to the My Choice Bag, ingredients are currently not shared between recipes. This is because each week there are 10 recipes to choose from and not all of our Foodies select the same recipes. We have however made sure to pass your feedback on to the wider team. Kindest regards, - Michelle Mango 🥭

Posted 4 years ago

“Quality of all vegetables very poor, not at all fresh!!”

Helpful Report

(My Family (5 Nights For 4)) - Posted 5 years ago

“We have been enjoying the meals with the My Food Bag Gluten Free. What we have not been enjoying is the poor service. Since starting with Gluten Free Bag we have had more bags with food missing than we have had correct. Last week was the 2nd time it hasn't arrived on a Sunday, which messes up out whole week. While I appreciate things can go awry, even when the box arrived it came with the recipes for the previous week. No one returned my husbands call. And when we finally got the recipes via chat, many hours later, there were items missing, yet again. If there were other Gluten Free options on the market, which would work for my child with allergies I would change. I am only sticking with the box as there is no other option on the market currently.”

Helpful Report

(My Gluten Free (5 Nights For 4)) - Posted 5 years ago

“I received my last vegetarian bag as usual but unfortunately an egg had broken in the box along with a hole in one of the ice bags which had leaked on other food and soaked through the box too.”

Helpful Report

(My Veggie (4 Nights For 2)) - Posted 5 years ago

Hi Julian! Thanks for taking the time to let us know about this and we're sorry to see that this affected your delivery. If you haven't already, please contact the team directly so we can ensure this is recorded and passed on to our packing and procurement teams. We want to make sure we're doing everything we can to avoid this happening again in future! Thank you, we really appreciate your support - Gemma Ginseng🍠

Posted 5 years ago

“2weeks of veggies is not working well so far. The herbs aren’t fresh when they arrive. The first delivery was missing some ingredients. This second delivery was a huge nasty shock when we opened the rice to see weevils through the rice. We had never seen them before. Yuck yuck yuck. So disappointing”

Helpful Report

(My Veggie (4 Nights For 2)) - Posted 5 years ago

Hi Sandy, Thanks for reaching out with this feedback! We are so sorry for the issues with your first two deliveries, this is very disappointing to hear. We will be following this up with our suppliers right away, to find out everything we can about how this may have occurred. We can see that you have been in touch with one of our team members already, so please know we are investigating this issue, and will be in touch with you shortly in regards to this :) -The My Food Bag Foodies

Posted 5 years ago

My Food Bag is rated 4.6 based on 4,870 reviews