My Food Bag Reviews

Name: My Food Bag
Address: 56, Parnell Road,,, Auckland
Rating: 4.66

4.7 Rating 4,219 Reviews

96 %

of reviewers recommend My Food Bag

4.7

Based on 4,219 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About My Food Bag:

We're your answer to "what's for dinner?" with fresh ingredients and easy recipes to cook delicious dinners, delivered to you.

Visit Website

Phone:

0800 469 366

Email:

hello@myfoodbag.co.nz

Location:

56, Parnell Road,,
Auckland
1052

My Food Bag 5 star review on 27th March 2024

Vicky

My Food Bag 5 star review on 11th March 2024

Dylan

My Food Bag 5 star review on 10th January 2024

Elizabeth

My Food Bag 5 star review on 3rd January 2024

Rechelle

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too much salad, not enough of everything else”

Helpful Report

(My Choice (3 Nights For 2)) - Posted 3 weeks ago

Dear Zana, thank you so much for taking the time to share your feedback about your recent experience with My Food Bag. We truly appreciate your thoughts and are sorry to hear that you felt there was too much salad and not enough of everything else in your delivery. We apologize for any disappointment caused by the imbalance in your order. Your satisfaction is of utmost importance to us, and we strive to provide a balanced and enjoyable selection of ingredients in each delivery. We understand that everyone has different preferences and expectations, and we would love to hear more from you to further improve our services. We genuinely appreciate your feedback and your honest evaluation of our service. It is through feedback like yours that we can continue to grow and provide better experiences to our valued customers like yourself. -My Food Bag Foodies

Posted 2 weeks ago

“It’s pretty average tbh not much of the WOW factor tastebud wise and way too much spinach and broccoli and I’m not always supplied with the right ingredients that is fine by me it’s just they don’t give you an adapted recipe and you have to make up your own as you go This has happened numerous amounts of times also I found in the first 6 deliveries that most of the veges were rotten and either meat was close to use by dates or just not appealing And they only will replace “a beetroot “ or 1 onion A bit mediocre”

Helpful Report

(Bargain Box (5 Nights For 2)) - Posted 7 months ago

Thanks so much for taking the time to give us your feedback, Caroline. We really appreciate it. It sounds like you’ve had a few disappointments with your Bargain Box – we’re so sorry! We will definitely look into why this could have happened with the vegetables being rotten, and the use by date of the proteins. Is there anything else that would have made your experience with Bargain Box? We really value your input and would love to hear your suggestions on how we can make things better for you. Feel free to get in touch with our friendly Customer Love team to assist you further. - Bargain Box Buddies

Posted 7 months ago

“I am disappointed in the service I received, my box of groceries never turned up, when I called they told me it had been delivered to A or B and to check with them, I then had to walk to the neighbours down a long driveway only to see that it hadn’t been delivered there. I was expecting the food that night so the person I spoke to after I got angry said she will try the courier back. I never heard back, nothing was delivered the next day either so I had to call up again, they still have no idea where my delivery went too and said I can have my money back. This is terrible customer service, I was offered no compensation just that my refund can take 5 days, this was my dinners for the week for my children, we had not done shopping and I am at work all week. Really disappointed, I get deliveries every week and to be offered nothing is really bad customer service.”

Helpful Report

(My Plant Based Bag (4 Nights For 2)) - Posted 2 years ago

Kia ora Nadine, thanks for your review. Oh gosh, we are so sorry to hear that you had this experience with us. This is not at all the kind of service that we aim to provide. We also aim to keep our Foodies in the loop at all times so we are sorry to hear that the communication missed the mark on this occasion. We would be more than happy to look into this further for you, feel free to pop us an email to hello@myfoodbag.co.nz. -The My Food Bag Foodies

Posted 2 years ago

“Generally really tasty meals. We had a really negative experience where our box was not delivered and so we were stuck with a week of substitute meals that we didn’t choose, and wouldn’t have chosen. I then emailed requesting a partial refund to make good on this, but I have had absolutely no response from my food bag. We are consistently missing meal cards in our boxes.”

Helpful Report

(My Choice (4 Nights For 2)) - Posted 2 years ago

Kia ora Sam, thanks for your review! We are so sorry to hear that your delivery did not arrive one week, and also that we had not gotten back to you yet. We have been experiencing a higher volume of calls and emails than usual but we are working to get through those. In the unfortunate circumstance where a delivery does not arrive we have the option to redeliver a chefs choice bag, or offer a credit or refund instead. We hope that one of our Customer Love team have been in touch but if not, please pop us a call on 0800 469 366. Stay safe, - The My Food Bag Foodies

Posted 2 years ago

“Food bag didn’t turn up this week Not easy to track, sent email No reply Hard to call as no phone number”

Helpful Report

(My Classic (4 Nights For 2)) - Posted 3 years ago

“After getting the wrong delivery this Monday and the nightmare it took to get in touch with someone to rectify I was told there was a my food bag fit left and wld b sent to me as a replacement Tuesday. I got an email confirming this too. Tuesday came and went but assumed as I am Far North I cld expect it Wednesday. I called 10am that morning to follow up as no notification that it had bee sent and was told it was definitely enroute and shld b to me by 11.30am and to call if not ther by 12pmish. I waited till just before 1pm to call and follow up to be told that if I hadnt got it Tuesday then they doubted if it was coming at all. Sure enough they were right. I am to b credited and given a 30% discount on next order which I appreciate but is very Mickey mouse and it was said that there were issue with NZ Post but Mondays issues were solely with My Food Bag. They gave me the wrong order it was delivered no problems.”

Helpful Report

(Fresh Start Fit (4 Nights For 2)) - Posted 3 years ago

Hi Ula, Firstly we are so sorry for the experience you have had this week, not only with your delivery being incorrect, but then not receiving the correct box at all! We can only imagine your frustration and to be honest we would feel exactly the same. We have our operations team following up these issues, with our depot and with NZ post so we can be sure we won't have these issues moving forward. Thank you very much for this feedback and we hope to make this up to you in future. Kindest, Mel Mozzarella

Posted 3 years ago

“Incredibly poor that you are not looking after long-term customers a who have regularly been getting My Food Bag at this time.”

Helpful Report

(Fresh Start Fit (4 Nights For 2)) - Posted 4 years ago

“While my query was resolved my first reply from customer service was rude and extremely unhelpful. This experience then ruins all the good of MyFoodBag.”

Helpful Report

(My Classic (3 Nights For 2)) - Posted 4 years ago

“Thank you for the experience off new cooking . Exciting meals to end our days . Loved by every one in our new home and kitchen 💖”

Helpful Report

(Fresh Start (5 Nights For 2)) - Posted 4 years ago

My Food Bag is rated 4.7 based on 4,219 reviews