My Food Bag Reviews

Name: My Food Bag
Address: 56, Parnell Road,,, Auckland
Rating: 4.65

4.7 Rating 4,559 Reviews

96 %

of reviewers recommend My Food Bag

4.7

Based on 4,559 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About My Food Bag:

We're your answer to "what's for dinner?" with fresh ingredients and easy recipes to cook delicious dinners, delivered to you.

Visit Website

Phone:

0800 469 366

Email:

hello@myfoodbag.co.nz

Location:

56, Parnell Road,,
Auckland
1052

My Food Bag 5 star review on 7th May 2025

Anna

My Food Bag 5 star review on 6th April 2025

Leandre

My Food Bag 5 star review on 12th February 2025

Emma

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love not having to think about what I will be cooking each night. Most of the recipes are delicious, and introduce new flavour combinations compared to what I would normally cook myself. However my kids don’t like most of the offerings in the ‘veggie bag’ and the ‘family bag’ has too much meat. Ideally you’ld have an offering called ‘family veggie bag’.”

Helpful Report

(My Family (5 Nights For 4)) - Posted 5 years ago

“It's 50/50 with taste. We are not fussy, but some meals are delicious and some had to be thrown away. For example the lamb pie and indian lamb skewers were delicious, the sweet and sour fish and Italian chicken couldn't be eaten. The cherry tomatoes were like leather and had to be spat out. We are swapping back to the classic box unfortunately.”

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(Regular (5 Nights For 4)) - Posted 5 years ago

“Our family have been enjoying my food bag. Meals are easy, quick and have lots of vegetables.”

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(Heat 2 Cook 2 (4 Nights For 4)) - Posted 5 years ago

“Love the veg meals but would love an express veg option - 20 min veg box? Also, packaging is a big concern? Any thoughts on how you can improve this?”

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(My Veggie (4 Nights For 2)) - Posted 5 years ago

“Meals are generally good but the amount of packaging, which MFB refuse to take responsibility for, is disgusting”

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(My Veggie (3 Nights For 4)) - Posted 5 years ago

“Over time the recipes are repetitive. Eg. steak and roast potato/kumara. There is always a couple of 'meh' meal each week, while there used to be just the odd one that wasn't so good. I find I keep 1/5 recipes to cook again, and throw the rest away. Finding more mistakes in recipes/giving wrong spices etc.”

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(My Family (5 Nights For 4)) - Posted 6 years ago

“It is really healthy food that you are supplied with and really nice recipes; however it is rather expensive and to buy it as well as all your other groceries for the week can be a bit much.”

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(My Family (5 Nights For 4)) - Posted 6 years ago

“Hey guys - no kemongrass paste in today’s ready in 20 box 😫😤”

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(Ready In 20 (3 Nights For 2)) - Posted 6 years ago

“We enjoy having different meals each week, but recently I've found some meals have been too spicy for my family to enjoy and we have thrown out ingredients we didn't use. Some recipes include new and different vegetables that my family don't even want to try, such as fennel bulb. I feel a bit like the recipes are not aimed at family's, I have 2 teenage children. Also the meat isn't as good a quality as I would normally buy, I regularly have to trim the fat/gristle off. Ready in 20; 3 nights for 4 people.”

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(Ready In 20 (3 Nights For 4)) - Posted 6 years ago

“Enjoyable and convenient . But some things not too good... we had a black butterfly in our last lettuce delivery.Being from the lower south island we enjoy cold water fish with more flavour...salmon is beautiful at any time.Overall your service is very good.Thanks.”

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(My Classic (4 Nights For 2)) - Posted 6 years ago

“My husband and I have been getting the light meals for a couple of months. A lot of the recipes are very repetitive. Spinach, carrot,red onion,courgettes ,feta cheese are almost part of every meal along with bulghar wheat and brown rice. More variety is needed The recipes are very easy to follow and quick to make.”

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(Fresh Start (5 Nights For 2)) - Posted 6 years ago

“I am loving My food bag but we have found sometimes that we haven’t been provided with some of the vegetables or the fish has been quite plain. Other all we are happy though because we still get it! He best thing I’ve ever eaten in my life was food bags mexican jackfruit enchiladas 😍 could eat them every day!”

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(My Veggie (3 Nights For 4)) - Posted 6 years ago

“We have enjoyed the range of MFB meals for many months now. Over the last two months however we haven't had the freshest ingredients: 2 lots of the fish have been really strong-smelling when we opened the packet (ie definitely not fresh) and we have had sprouting potatoes twice, mouldy onions three times, a mouldy apple, and twice had tomatoes that went mouldy in the pantry before we were going to use them. Aside from that we have appreciated the gluten-free options, and the range of food options.”

Helpful Report

(My Gluten Free (5 Nights For 4)) - Posted 6 years ago

Hi Clare, Thank you for taking the time to share with us your feedback and experience - we really love hearing how we can improve from our Foodies. I'm sorry to hear that the fresh produce hasn't been up to our usual high standards! Please do get in touch with our Customer Love Team if you ever have produce you're unhappy with so we can review the product and go back to our suppliers right away to remedy the issue. We're really saddened to hear that this has been the case for you and want to make sure you're getting top-quality produce - it's important to us so we're disappointed to hear your feedback. Thanks again for sharing these comments with us - we really appreciate you taking the time to do so so we can continue to improve and learn from our Foodies. Cheers, Casey Cocoa

Posted 6 years ago

“Needs to have a bigger range of variety of meals as every week the meals are quite similar. Would be good if you could select what menus you want each week as some we really enjoy then others are not to our liking.”

Helpful Report

(Heat 2 Cook 2 (4 Nights For 2)) - Posted 6 years ago

Hi Vicki, Thank you for taking the time to share with us your feedback and experience - we really love hearing how we can improve from our Foodies! I'm sorry to hear that the meal variety isn't meeting your expectations - it'd be great for you to communicate with our Development Kitchen staff by rating your recipes/giving recipe feedback from your account section so our team can ensure they're hearing your thoughts per recipe (this feedback really does influence future recipes they create). We love your meal-picking suggestion - thank you! We'd love to be able to offer Foodies greater variety in meals in future. At the moment, to reduce waste and avoid more packaging we share ingredients across recipes. We'd love to work towards greater flexibility and also maintain minimal waste/sustainability so we will absolutely keep working hard to be able to offer this to you in the short term! Thanks again for sharing these comments with us! We really appreciate you taking the time to write your thoughts, so we can continue to improve and learn from our Foodies. Cheers, Casey Cocoa

Posted 6 years ago

“Generally good, like the convenience. However find the meals quite similar. Ie varying spice on meat, a carb of some type ie roast veges or grain then basic vege, lots of spinach. My last order the two carrots were old and the spinach also. Very poor, considering most of the fresh veges have been good.”

Helpful Report

(My Classic (4 Nights For 2)) - Posted 6 years ago

Hi Janine, Thank you for taking the time to share with us your feedback and experience - we really love hearing how we can improve from our Foodies! I'm sorry to hear that the meal variety isn't meeting your expectations - it'd be great for you to communicate with our Development Kitchen staff by rating your recipes/giving recipe feedback from your account section so our team can ensure they're hearing your thoughts per recipe (this feedback really does influence future recipes they create). I'm also really sorry to hear your carrots and spinach wasn't in good form in your last delivery, please get in touch with our Customer Love Team if you ever have produce you're unhappy with so we can review the product and go back to our suppliers right away! It's important to us we give you the best products and service, so we're disappointed to hear that the general variety and your last delivery's carrots and spinach didn't meet our high standards. Thanks again for sharing these comments with us - we really appreciate you taking the time to do so, so we can continue to improve and learn from our Foodies. Cheers, Casey Cocoa

Posted 6 years ago

“The convenience and variety are really good , despite the pricey factor you can’t beat it. I just get disappointed with the meat which is usually not the best cuts and therefore pretty hard to cook well.”

Helpful Report

(My Veggie (4 Nights For 2)) - Posted 6 years ago

Hi Sarah, Thank you for taking the time to share with us your feedback and experience - we really love hearing how we can improve from our Foodies! I'm sorry to hear the meat isn't meeting your expectations - please get in touch with our Customer Love Team if you ever have produce you're unhappy with so we can review the product and go back to our suppliers right away. It's important to us we give you the best products and service, so we're disappointed to hear that the meat isn't meeting our high standards to you. Thanks again for sharing this with us - we really appreciate you taking the time to do so.

Posted 6 years ago

“Sometime it’s good, sometimes it’s not, the recipes are quite repetitive. The quality of meat and produce though is really good!”

Helpful Report

Posted 6 years ago

Hi Olivia, Thanks for taking the time to rate us and share your experience with us - we love hearing from our Foodies! I'm sorry to hear we haven't been able to meet the mark every week for you, we really do try to listen to our Foodies and give them what they want - rating your recipes each week helps us immensely so we can make sure you have the best possible meals, as we want you to have the best dinner every night! We're thrilled that you're happy with the produce and though! We'll let our suppliers know the positive feedback! Have a great week, and please do let us know which recipes are winners in your account area so our Development Kitchen team can keep improving! Happy cooking!

Posted 6 years ago

“I really love My Food Bag! The meals are incredibly delicious. Unfortunately their food quality has dropped a bit recently. Have started to get a couple of ingredients which are starting to rot, and delivery drivers can cause a few headaches. Would be 5 stars if these two things were fixed up”

Helpful Report

(My Veggie (4 Nights For 2)) - Posted 6 years ago

Hi Scott, Thanks so much for taking the time to give us some feedback - we really do appreciate it and suggestions on board to improve our service! I'm really sorry to hear that the quality of the produce you've had on a couple of ingredients wasn't up to scratch, we'll take this up with our suppliers to make sure that it meets both yours and our expectations. I'm also sorry to hear that you've been having some driver challenges - I'll take a look into this for you and see what's been happening for you. Thanks again for taking the time to message us with your feedback and for being a wonderful Foodie! Cheers, Casey Cocoa

Posted 6 years ago

“Hi Food bag team, Firstly thanks for providing an avenue for customer feedback! We have really enjoyed the food bag experience, we have journed with you for a year now: Loved the bbq bag Loved the winter meal However in recent time switching to the heat two cook two we have found there to be too many rice related recipes and have actually switched out to other options - vege based and pasta based.... We have also had dramas with our delivery- not dropping at the front door, instead a side road gate entrance that is not connected to the entrance of the house or driveway and one occasion losing our food bag delivery....last week the box was delivered wet (yes we did have heavy rain in chch over the weekend) but our front door wasn’t wet...? And the box fell apart when picked up? With the pasta sauce smashing on the front door step.... the behest were also in a bad state.... which we simply had to throw out.... so.... We love the idea and concept, and want to continue to support a fantastic idea, but from a small business owners experience.... it’s all in the delivery! Thanks and best wishes hopefully with a good foodbag experience this week to come. Cheers Sutton family”

Helpful Report

(Heat 2 Cook 2 (4 Nights For 4)) - Posted 6 years ago

Hi Davina, Thank YOU for taking the time to do so! We really appreciate feedback so we can continue to improve and provide a service relevant to our Foodies. We really do take this seriously, so thank you for writing your thoughts down for us! It's really great to hear your thoughts with regards to the Heat 2 Cook 2 carbohydrates. We can certainly review our usage and make sure we offer that variety that you suggest. The Fresh Start options are carb-lite so you may like to mix it up every other week, but I know this doesn't always suit our Foodies, so we can certainly look into the variety of our meals in the Heat 2 Cook 2! I'll be sure to pass your feedback on to our development Kitchen for improvements. I'm really sorry to hear about the disappointing delivery experience! I can see you've raised this with our Customer Love team who have escalated the issue, so I hope that issues have been resolved! This doesn't meet our expectations and we're not happy to hear it has been less that fantastic. We will be looking into this further to avoid anything like this in future. Thanks again for taking the time to talk with us - it's really valuable for us to hear your thoughts to be able to improve. Cheers, Casey Cocoa

Posted 6 years ago

“I’ve loved/ I’m loving not having to think about what to eat or shop for, having had a difficult year, and knowing the family will be well fed, However we are finding the variety is not quite there- shame we’ve had to lose the fish with going to heat and eat option. Also wondering how the heat meals will go through the summer. Will probably need to reconsider our options for the summer. With the cook meals, the flavour is not always there for us. The service has served s need, but may not meet our needs ongoing.”

Helpful Report

(Heat 2 Cook 2 (4 Nights For 4)) - Posted 6 years ago

Hi Priscilla, Thanks for taking the time to review us and provide us with some valuable feedback. It's great to hear that our service has been able to help you out in your life with regards to convenience and removing one more thing to think about on a weekly basis! I'll be sure to pass your requests for fish in the Heat 2 Cook 2 option to our Development Kitchen for consideration. It's nice to mix up proteins and I know that it may be coming up in future! Your request has been heard! :) You're welcome to swap out to try different bags on occasion to mix up the variety and meal types, I hope this is something that would meet your family's needs in future and would allow you to enjoy different types of produce throughout different seasons. Thanks again for taking the time to let us know your thoughts and for being a fabulous Foodie! Cheers, Casey Cocoa

Posted 6 years ago

My Food Bag is rated 4.7 based on 4,559 reviews