My Food Bag Reviews

Name: My Food Bag
Address: 56, Parnell Road,,, Auckland
Rating: 4.65

4.7 Rating 4,559 Reviews

96 %

of reviewers recommend My Food Bag

4.7

Based on 4,559 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About My Food Bag:

We're your answer to "what's for dinner?" with fresh ingredients and easy recipes to cook delicious dinners, delivered to you.

Visit Website

Phone:

0800 469 366

Email:

hello@myfoodbag.co.nz

Location:

56, Parnell Road,,
Auckland
1052

My Food Bag 5 star review on 7th May 2025

Anna

My Food Bag 5 star review on 6th April 2025

Leandre

My Food Bag 5 star review on 12th February 2025

Emma

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having been a customer of My Food Bag for many years, it does simplify my life no end. But I have noticed the portion sizes are getting smaller. We are a family of 5 with three girls aged 13, 11 and 9yrs and we are not huge eaters. Would be good to see more generous portions.”

Helpful Report

(My Family (5 Nights For 4)) - Posted 6 years ago

Hi Karen, Firstly, thanks so much for taking the time to give us some feedback - we appreciate hearing your comments and suggestions to be able to improve our service. Secondly, thank you for being such a loyal My Food Bag Foodie! It's fantastic to hear you've been using our service for a long time. I'm really sorry to hear that the portion size of our meals hasn't been enough for your family. The Family Bag is designed for 2 adults and 2-3 kids, but don't really define what 'kids' are - so we can certainly be clearer, whilst it is subjective! Our team suggests 'kids' are really up to 10 years of age, but we definitely could specify this and be clearer to avoid a similar instance occurring. Please accept my apologies that we haven't clearly communicated this. May I suggest reviewing the Classic Bag options or the Bargain Box Regular 5 options to better fill your family's tummies? This has been really valuable feedback we can make improvements on, so thank you for taking the time to complete this review for us! Thanks again for being a wonderful Foodie! Cheers, Casey Cocoa

Posted 6 years ago

“I feel like the quality of the fruit and vege has been dropping recently. I was also not pleased with the quality of the minced beef as it was very fatty. I would never buy that grade myself.”

Helpful Report

(My Classic (3 Nights For 4)) - Posted 6 years ago

Hi Janine, Thanks so much for taking the time to give us some feedback - we really appreciate hearing your experience with our service! I'm really sorry to hear that the quality of the produce you've been receiving doesn't meets your expectations! We'll take this feedback to our suppliers so we can make sure that this isn't the case going forward! We have high expectations for the products we send, so it's disappointing to hear this. Thanks again for taking the time to message us with your feedback and for being a wonderful Foodie. Cheers, Casey Cocoa

Posted 6 years ago

“I found this year the quality of some of the meat and fish has declined. But recipes have improved greatly.”

Helpful Report

(My Family (5 Nights For 4)) - Posted 6 years ago

Hi RA, Thanks so much for taking the time to give us some feedback - we really appreciate it to be able to improve our service. I'm really sorry to hear that the quality of the produce you've had hasn't met your expectations. We'll take this up with our suppliers to make sure that it meets both yours and our expectations going forward, as it's really important to us that you get a high quality experience. It's great to hear that you've been enjoying improvements to our recipes, our team will be thrilled to hear it! Thanks again for taking the time to message us with your feedback and for being a wonderful Foodie! Cheers, Casey Cocoa

Posted 6 years ago

“Family bag is a bit too challenging at times for kiddies. More wraps, pitas etc would be great.”

Helpful Report

(My Family (5 Nights For 4)) - Posted 6 years ago

Hi Aimee, Thanks for letting is know your thought on the Family Bag! We really appreciate feedback from our Foodies so we can continue to make improvements. We started pre-preparing some of the ingredients to help reduce meal prep time in our Family and Express Bags, but we can always look to include more quick dishes like wraps and pitas. I'll pass your ideas onto our Development Kitchen team for future consideration in the Family Bag recipes. Thanks again for being a fab Foodie, we love hearing from you. Cheers, Casey Cocoa

Posted 6 years ago

“My Food Bag is good most of the time. The great things are that it saves me going to different places to get good quality ingredients and keeps weekly meals interesting. It also means teenagers in the family don't have an excuse not to make dinner once or twice a week! We get the lite 20 which suits all the family as the boys can have an extra potato or a roll to fill them up - I find it versatile and suits everyone. Sometimes though the meals can be a little lacking in flavour and lately some of the vegetables have not been very fresh. The protein is generally good, but the beef can be tough and sometimes there isn't much fish - and would like salmon more! Often the garlic and ginger can be a bit rotten, and I have had rotten or slightly mouldy items too, eg like herbs, cauliflower, mung beans.”

Helpful Report

(Fresh Start (5 Nights For 4)) - Posted 6 years ago

Hi Shelly, Thanks so much for taking the time to give us some feedback - we really appreciate it! Great to hear you've been enjoying your Fresh Start Lite 20! It's a fantastic option that I'm happy to hear your family has been getting involved with. I'm really sorry to hear that the quality of the produce you've had with some of your vegetables, we'll go back to our suppliers make sure that it meets both yours and our expectations in future. We're recently been reducing our plastic use and have found that for some items, not having plastic wrapping can effect the life-span of the products so we're continuing to work to keep items fresh and reduce our plastic options. Salmon is delicious! I hear you - it's always nice to have some salmon in your weekly cooking! I'll pass this request onto our Development Kitchen for you. They'll be able to review how to incorporate into a under 450 calorie meal in the Fresh Start plans. Thanks again for taking the time to message us with your feedback and for being a wonderful Foodie, Shelly! Cheers, Casey Cocoa

Posted 6 years ago

My Food Bag is rated 4.7 based on 4,559 reviews