My Food Bag Reviews

Name: My Food Bag
Address: 56, Parnell Road,,, 56, Parnell Road,,, Auckland
Rating: 4.63

4.6 Rating 5,199 Reviews

96 %

of reviewers recommend My Food Bag

4.6

Based on 5,199 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About My Food Bag:

We're your answer to "what's for dinner?" with fresh ingredients and easy recipes to cook delicious dinners, delivered to you.

Visit Website

Phone:

0800 469 366

Email:

hello@myfoodbag.co.nz

Location:

56, Parnell Road,,,
56, Parnell Road,,
Auckland
1052

My Food Bag 5 star review on 3rd June 2026

167

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Hi Food bag team, Firstly thanks for providing an avenue for customer feedback! We have really enjoyed the food bag experience, we have journed with you for a year now: Loved the bbq bag Loved the winter meal However in recent time switching to the heat two cook two we have found there to be too many rice related recipes and have actually switched out to other options - vege based and pasta based.... We have also had dramas with our delivery- not dropping at the front door, instead a side road gate entrance that is not connected to the entrance of the house or driveway and one occasion losing our food bag delivery....last week the box was delivered wet (yes we did have heavy rain in chch over the weekend) but our front door wasn’t wet...? And the box fell apart when picked up? With the pasta sauce smashing on the front door step.... the behest were also in a bad state.... which we simply had to throw out.... so.... We love the idea and concept, and want to continue to support a fantastic idea, but from a small business owners experience.... it’s all in the delivery! Thanks and best wishes hopefully with a good foodbag experience this week to come. Cheers Sutton family”

Helpful Report

(Heat 2 Cook 2 (4 Nights For 4)) - Posted 7 years ago

Hi Davina, Thank YOU for taking the time to do so! We really appreciate feedback so we can continue to improve and provide a service relevant to our Foodies. We really do take this seriously, so thank you for writing your thoughts down for us! It's really great to hear your thoughts with regards to the Heat 2 Cook 2 carbohydrates. We can certainly review our usage and make sure we offer that variety that you suggest. The Fresh Start options are carb-lite so you may like to mix it up every other week, but I know this doesn't always suit our Foodies, so we can certainly look into the variety of our meals in the Heat 2 Cook 2! I'll be sure to pass your feedback on to our development Kitchen for improvements. I'm really sorry to hear about the disappointing delivery experience! I can see you've raised this with our Customer Love team who have escalated the issue, so I hope that issues have been resolved! This doesn't meet our expectations and we're not happy to hear it has been less that fantastic. We will be looking into this further to avoid anything like this in future. Thanks again for taking the time to talk with us - it's really valuable for us to hear your thoughts to be able to improve. Cheers, Casey Cocoa

Posted 7 years ago

“I’ve loved/ I’m loving not having to think about what to eat or shop for, having had a difficult year, and knowing the family will be well fed, However we are finding the variety is not quite there- shame we’ve had to lose the fish with going to heat and eat option. Also wondering how the heat meals will go through the summer. Will probably need to reconsider our options for the summer. With the cook meals, the flavour is not always there for us. The service has served s need, but may not meet our needs ongoing.”

Helpful Report

(Heat 2 Cook 2 (4 Nights For 4)) - Posted 7 years ago

Hi Priscilla, Thanks for taking the time to review us and provide us with some valuable feedback. It's great to hear that our service has been able to help you out in your life with regards to convenience and removing one more thing to think about on a weekly basis! I'll be sure to pass your requests for fish in the Heat 2 Cook 2 option to our Development Kitchen for consideration. It's nice to mix up proteins and I know that it may be coming up in future! Your request has been heard! :) You're welcome to swap out to try different bags on occasion to mix up the variety and meal types, I hope this is something that would meet your family's needs in future and would allow you to enjoy different types of produce throughout different seasons. Thanks again for taking the time to let us know your thoughts and for being a fabulous Foodie! Cheers, Casey Cocoa

Posted 7 years ago

“Having been a customer of My Food Bag for many years, it does simplify my life no end. But I have noticed the portion sizes are getting smaller. We are a family of 5 with three girls aged 13, 11 and 9yrs and we are not huge eaters. Would be good to see more generous portions.”

Helpful Report

(My Family (5 Nights For 4)) - Posted 7 years ago

Hi Karen, Firstly, thanks so much for taking the time to give us some feedback - we appreciate hearing your comments and suggestions to be able to improve our service. Secondly, thank you for being such a loyal My Food Bag Foodie! It's fantastic to hear you've been using our service for a long time. I'm really sorry to hear that the portion size of our meals hasn't been enough for your family. The Family Bag is designed for 2 adults and 2-3 kids, but don't really define what 'kids' are - so we can certainly be clearer, whilst it is subjective! Our team suggests 'kids' are really up to 10 years of age, but we definitely could specify this and be clearer to avoid a similar instance occurring. Please accept my apologies that we haven't clearly communicated this. May I suggest reviewing the Classic Bag options or the Bargain Box Regular 5 options to better fill your family's tummies? This has been really valuable feedback we can make improvements on, so thank you for taking the time to complete this review for us! Thanks again for being a wonderful Foodie! Cheers, Casey Cocoa

Posted 7 years ago

“I feel like the quality of the fruit and vege has been dropping recently. I was also not pleased with the quality of the minced beef as it was very fatty. I would never buy that grade myself.”

Helpful Report

(My Classic (3 Nights For 4)) - Posted 7 years ago

Hi Janine, Thanks so much for taking the time to give us some feedback - we really appreciate hearing your experience with our service! I'm really sorry to hear that the quality of the produce you've been receiving doesn't meets your expectations! We'll take this feedback to our suppliers so we can make sure that this isn't the case going forward! We have high expectations for the products we send, so it's disappointing to hear this. Thanks again for taking the time to message us with your feedback and for being a wonderful Foodie. Cheers, Casey Cocoa

Posted 7 years ago

“I found this year the quality of some of the meat and fish has declined. But recipes have improved greatly.”

Helpful Report

(My Family (5 Nights For 4)) - Posted 7 years ago

Hi RA, Thanks so much for taking the time to give us some feedback - we really appreciate it to be able to improve our service. I'm really sorry to hear that the quality of the produce you've had hasn't met your expectations. We'll take this up with our suppliers to make sure that it meets both yours and our expectations going forward, as it's really important to us that you get a high quality experience. It's great to hear that you've been enjoying improvements to our recipes, our team will be thrilled to hear it! Thanks again for taking the time to message us with your feedback and for being a wonderful Foodie! Cheers, Casey Cocoa

Posted 7 years ago

“Family bag is a bit too challenging at times for kiddies. More wraps, pitas etc would be great.”

Helpful Report

(My Family (5 Nights For 4)) - Posted 7 years ago

Hi Aimee, Thanks for letting is know your thought on the Family Bag! We really appreciate feedback from our Foodies so we can continue to make improvements. We started pre-preparing some of the ingredients to help reduce meal prep time in our Family and Express Bags, but we can always look to include more quick dishes like wraps and pitas. I'll pass your ideas onto our Development Kitchen team for future consideration in the Family Bag recipes. Thanks again for being a fab Foodie, we love hearing from you. Cheers, Casey Cocoa

Posted 7 years ago

“My Food Bag is good most of the time. The great things are that it saves me going to different places to get good quality ingredients and keeps weekly meals interesting. It also means teenagers in the family don't have an excuse not to make dinner once or twice a week! We get the lite 20 which suits all the family as the boys can have an extra potato or a roll to fill them up - I find it versatile and suits everyone. Sometimes though the meals can be a little lacking in flavour and lately some of the vegetables have not been very fresh. The protein is generally good, but the beef can be tough and sometimes there isn't much fish - and would like salmon more! Often the garlic and ginger can be a bit rotten, and I have had rotten or slightly mouldy items too, eg like herbs, cauliflower, mung beans.”

Helpful Report

(Fresh Start (5 Nights For 4)) - Posted 7 years ago

Hi Shelly, Thanks so much for taking the time to give us some feedback - we really appreciate it! Great to hear you've been enjoying your Fresh Start Lite 20! It's a fantastic option that I'm happy to hear your family has been getting involved with. I'm really sorry to hear that the quality of the produce you've had with some of your vegetables, we'll go back to our suppliers make sure that it meets both yours and our expectations in future. We're recently been reducing our plastic use and have found that for some items, not having plastic wrapping can effect the life-span of the products so we're continuing to work to keep items fresh and reduce our plastic options. Salmon is delicious! I hear you - it's always nice to have some salmon in your weekly cooking! I'll pass this request onto our Development Kitchen for you. They'll be able to review how to incorporate into a under 450 calorie meal in the Fresh Start plans. Thanks again for taking the time to message us with your feedback and for being a wonderful Foodie, Shelly! Cheers, Casey Cocoa

Posted 7 years ago

My Food Bag is rated 4.6 based on 5,199 reviews